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Scrutiny Panel Support Packages

Scrutiny Panel Support Packages. Enhancing co-regulation, empowering customers. The Purpose of the package.

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Scrutiny Panel Support Packages

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  1. Scrutiny Panel Support Packages Enhancing co-regulation, empowering customers

  2. The Purpose of the package Across the sector associations are training and supporting tenants to scrutinise their performance and support continuous improvement. At QHS we have developed packages that provide third party independent data for tenants to scrutinise about their organisation. Empowering tenants to collect their own data for scrutiny.

  3. What we do • QHS will conduct opinion surveys with a sample of tenants over the phone • We provide three key areas for surveys, Responsive Repairs, Neighbourhood Management and Value for Money • The questions asked in the survey are selected by the scrutiny panel members • We will also suggest a core of questions that can be asked to facilitate benchmarking with other associations • The results can be fed back instantly on-line, and provided directly to the scrutiny panel chair in whichever format is best for them

  4. Tenant Involvement Not only do panel members select the questions but the system is flexible and can accommodate panel members conducting research calls themselves, from any location with internet access. Their results can be added to those of the professional independent staff at QHS, who can complete the bulk of calls that will be needed for reliable results.

  5. Responsive repairs • This core set of questions will be recommended to all customers to build up a good benchmarking dataset. Then select up to 5 additional questions and the diversity monitoring all included in the price.

  6. Neighbourhoodmanagement • In addition to the core set of questions below the neighbourhood problems ranking is included. Then select up to 5 additional questions and the diversity monitoring all included in the price. Not onl

  7. Value for money • In addition to the core set of questions below a ranking of service priorities is included. Then select up to 5 additional questions and the diversity monitoring all included in the price.

  8. Package costs • It’s that simple, and all for a small monthly fee • The volume of calls shown below will yield an annual total sufficient to achieve + or – 3% accuracy at 95% confidence. • If you pay for an annual subscription you will receive a 10% discountand existing QHS members can benefit from additional discounts.

  9. Other options QHS have other expertise that your scrutiny panel may wish to use. As a long-standing certification body for service excellence in the housing sector QHS can also offer: physical mystery shopping, telephone accessibility testing and on-site visits with an auditor. All of which can be commissioned by scrutiny panels from QHS for a one-off fee.

  10. To find out more about any of our scrutiny packages you can contact me: Wendy Clarke Tenant Research Manager Office: 01260 295 826 Mobile: 07833 465 562 wendy.clarke@qhs.org.uk

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