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Trust as a Risk Management Strategy: A Knowledge-based Perspective

Interagency Knowledge Management Working Group, Quarterly General Meeting, Washington DC. Trust as a Risk Management Strategy: A Knowledge-based Perspective. Adrian (Zeke) Wolfberg Office of the Chief of Staff 15 November 2006. Perspective.

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Trust as a Risk Management Strategy: A Knowledge-based Perspective

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  1. Interagency Knowledge Management Working Group,Quarterly General Meeting, Washington DC Trust as a Risk Management Strategy: A Knowledge-based Perspective Adrian (Zeke) Wolfberg Office of the Chief of Staff 15 November 2006

  2. Perspective • A Knowledge Organization creates Value- There are risks in creating Value- These risks come about because we need to cross organizational boundaries- “Risk Management” drives out variation in the system – reducing the connections- “Risk Creation” brings in new connections to the system – increasing turbulence

  3. Risk-related Strategies We are interested in the same thing –security. But how we go about it can have different strategies.

  4. Risk-related Tactics One strategy requires externally imposed constraints while the other uses internally generated trust. How can trust mitigate risks?

  5. Creating “trusted spaces” for People • Listen to Customers • Ask Questions • Grow the Network • Field and Assess Pilot Projects • Raise awareness Bridging the Gap SocialNetwork Analysis Critical Discourse Fast Learning Small Victories Smart Mentoring Full Spectrum Analysis Fresh Look Crossing Boundaries Knowledge Transaction Costs

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