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Trust as a Risk Management Strategy: Insights from Knowledge-Based Perspective

This document, presented by Adrian (Zeke) Wolfberg at the Interagency Knowledge Management Working Group's Quarterly General Meeting in Washington, DC on November 15, 2006, delves into the concept of using trust as a risk management strategy from a knowledge-based standpoint. It highlights the importance of managing risks in creating value within organizational boundaries and explores strategies and tactics related to risk mitigation. The text emphasizes creating trusted spaces for people through methods like listening to customers, asking questions, and growing networks. It also discusses the role of trust in reducing system variation and increasing connections, ultimately leading to more secure environments. Various risk-related strategies and tactics are explored within the context of knowledge organizations.

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Trust as a Risk Management Strategy: Insights from Knowledge-Based Perspective

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  1. Interagency Knowledge Management Working Group,Quarterly General Meeting, Washington DC Trust as a Risk Management Strategy: A Knowledge-based Perspective Adrian (Zeke) Wolfberg Office of the Chief of Staff 15 November 2006

  2. Perspective • A Knowledge Organization creates Value- There are risks in creating Value- These risks come about because we need to cross organizational boundaries- “Risk Management” drives out variation in the system – reducing the connections- “Risk Creation” brings in new connections to the system – increasing turbulence

  3. Risk-related Strategies We are interested in the same thing –security. But how we go about it can have different strategies.

  4. Risk-related Tactics One strategy requires externally imposed constraints while the other uses internally generated trust. How can trust mitigate risks?

  5. Creating “trusted spaces” for People • Listen to Customers • Ask Questions • Grow the Network • Field and Assess Pilot Projects • Raise awareness Bridging the Gap SocialNetwork Analysis Critical Discourse Fast Learning Small Victories Smart Mentoring Full Spectrum Analysis Fresh Look Crossing Boundaries Knowledge Transaction Costs

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