“Bringing People and Services Together”

1. “Bringing People and Services Together”

2. “2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.”

3. As of February 2007, 2-1-1 is serving approximately 196 million Americans – over 65% of the U. S. population; 212 active 2-1-1 systems covering all or part of 41 states (including 19 states with 100% coverage). www.211.org

4. 211 History • 211 began in Atlanta, 1997. • Public Utilities Commission designated 211 to Utah Food Bank Services (formerly Community Services Council), December 1999. • FCC designated 211 for Health and Human Service Information and Referral, July 2000. • Tooele, Salt Lake & Summit Counties launch 211 in January 2002. First in the West. • Utah and Davis Counties launch 211 service in 2002. • As of February 11, 2005 2-1-1 can be accessed from anywhere in the state of Utah.

5. I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer We can’t help with that Please call back another time. I’ll try to transfer you to an agency who can help We only do senior daycare We don’t need volunteers I don’t know, please hold. We don’t serve your area.

6. Why 211? • People Need Helping Finding Help • Information/Data Overload • 2004 University of Texas at Austin cost-benefit analysis – net value to society approaching $130 million in the first year alone. Cost savings for tax payers, employers, and government.

7. 2-1-1 Information Center • Certified Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs. • Accessible in 140 languages. • Free call for families. • 2-1-1 • Toll-free 1-888-826-9790 • Published Resources: Print and Internet. • www.informationandreferral.org • www.utahcares.utah.gov

8. www.informationandreferral.org

9. www.utahcares.utah.gov

10. Resource Lists • General Resource Lists for each county in Utah • Food • Health • Dental • Single Parent • Homeless • Youth • English as a Second Language (ESL)

11. Health Resource List

12. Directories • Human Service Directory – published every two years. • Salt Lake, Summit, and Tooele • Weber/Morgan • Future directories: • Davis County • Southern Utah • Eastern Utah • Cache County/Box Elder

13. Data Management “The resource database shall be totally updated, at least annually; by surveys, telephone contact or on-site visits to organizations listed in the database. Records in the database shall include the date of last update.” AIRS Standard 9, Criterion 3

14. For Our Community, 211 is… • Social barometer and community planner. • Relieves misdirected calls to government and non-profit agencies. • Decreases misuse of 911. • Prevents perpetuation of crisis situations.

15. Health Related Calls January 1 – March 31, 2007 • 22,011 calls to 2-1-1 • 15% Family Services • 15% Housing • 8% Food • 11% are health related • Top Needs • Information/Education • Dental Emergency (Adult) • Emergency/Urgent Care (Adult) • Primary Care (Adult) • Dental Care Primary (Adult) • Prescription Assistance

17. I need to find childcare I want to volunteer I can’t pay my rent My child is on drugs I want to kill myself 2-1-1 2-1-1, how may I help you? Yes, I can connect you with someone who can help… Drug Rehabilitation Center Volunteer Center Rental Assistance Program Child Care Resource And Referral Suicide Prevention Hotline

18. 2-1-1 Information and Referral Services Dial 2-1-1 Dial 978-3333 Dial 1-888-826-9790 Visit www.informationandreferral.org Visit www.utahcares.utah.gov Hours: Monday – Friday, 8:30am to 6:00pm After hours voice mail Melanie Osterud Data/Project Coordinator 2-1-1 Information and Referral Services