EHR SERVICES OVERVIEW

1. EHR SERVICES OVERVIEW A PRIMER ON MEDICAL DATA ENTRY SERVICE USAGE

2. SCOPE OF SERVICE • Patient Registration. • Eligibility Check/Insurance Verification. • Appointment Scheduling. • Charge Entry. • Insurance Billing. • Payment Entry (Electronic/Paper). • Patient Billing. • Working on Account Receivables.

3. OPTIONAL FEATURES • Appointment scheduling. • Insurance verification. • Referral verification. • Scanning Data into EHR. • Medical Coding Support. • Medical Transcription Support.

4. SERVICE- FEATURES • Account Creation – Within 24 hours. • Charge Entry – Within 24 hours. • Claim Adjudication – Within 14 days. • Payment Entry - Within 24 hours. • Account Receivable Aging – Everyday. • Patient Bill Generation – Daily. • Insurance Bill Submission-Daily. • A/R Calling – 5 days a week.

5. PLATFORMS We provide Multi-Platform Support and learn new platforms quickly. • Caretracker OptumInsight • Advanced MD • MDSynergy • Practice Fusion • Lytec • Practice Admin • Centricity • Medisoft • Leonardo MD • Kareo

6. SERVICE ADVANTAGES • Increased Efficiency for Providers / Medical Office Staff. Providers spend 5 to 8 minutes on entering the information in the EMR. Similarly front office spend time on functions like registering the patients, importing the documents, insurance verification etc. With our service this time can be utilized for patient care.

7. SERVICE ADVANTAGES • Reduced Denials: About 90% of the insurance denials are due to incorrect demographic or insurance information. The medical office does not have time and resources to perform Quality checks and often rely on information given by the patient and entered by the staff while performing other functions. Our service guarantees 99%+ accuracy and 100% QC on all entries.

8. SERVICE ADVANTAGES • Reduced days in receivables: In Medical Offices claim processing gets less priority as the staff gets busy with other patient care functions. The internal staff takes approximately 2 to 3 days to file a claim with insurance. We guarantee all entries in 24 hours and 95% of the claims get billed to insurance the next day.

9. SERVICE ADVANTAGES • Accelerated Account Receivable turnover. The already stretched medical staff does not have time to follow the non paid claims which if ignored will become non payable once they reach TFL. Moreover with long hold times for almost all major commercial insurances you need dedicated staff to make sure the claims do not go unpaid. We work on denials and/or non paid claims everyday. Any claim which does not get paid in 3 weeks go on the AR list. We have a dedicated call center just of calling up insurances for claim resolution.

10. SERVICE ADVANTAGES • Reduced General & Administrative Expenses. In order to effectively utilize the EHR and its billing capabilities any medical practice needs dedicated and experienced staff. Hiring and maintaining such a staff is costly. Our service gives your practice access to expert manpower at low cost.

11. THE PROCESS • Patient demographic information received via fax, dictation, FTP upload, or email. Patient registered in EHR. • Medical reports generated in EHR as per dictated or faxed instructions. • Charge posting per audio dictation or Super bills received via fax, email, or FTP. • Payment posting per paper EOB received via fax, email, FTP or electronic ERAs. • Account receivables worked everyday.

12. COMPETITIVE EDGE – WHY US! • Fixed claim processing & collections costs. We do not charge a percentage of your collections but our pricing is based on data entry. • Full cycle billing service with EHR support. We work on your EHR and do not ask you to switch. • Flexibility to use the entire service or any one process, we customize the service per your requirement.