MANA 3325 T-Th. Professor Thurburn

MANA 3325 T-Th. Professor Thurburn Marketing • Guerilla Marketing Principles: • Find a niche and fill it. • Use the power of publicity • Don’t just sell… entertain!... “Entertailing” • Strive to be unique. • Connect with customers on an emotional level. • Build trust • Define a unique selling proposition (USP) • Create an identity for your business through branding. • Embrace social networking. • Start a blog. • Create online videos. • Host a special event. • Focus on customer satisfaction. • Retain existing customers • Be devoted to quality. • Pay attention to convenience.

MANA 3325 T-Th. Professor Thurburn Marketing Convenience: Questions to ask: Is your business conveniently located near customers? Are your business hours suitable to your customers? Would customers appreciate pickup and delivery services? Do you make it easy for customers to buy on credit or with credit cards? Do your employees treat customers with courtesy?

MANA 3325 T-Th. Professor Thurburn Marketing Convenience: More Questions to ask: Are your employees trained to handle business transactions quickly, efficiently, and politely? Does your company offer “extras” that would make customers’ lives easier? Can you bundle existing products to make it easier for customers to use them? Can you adapt existing products to make them more convenient for customers? Does your company handle telephone calls quickly and efficiently?

MANA 3325 T-Th. Professor Thurburn Marketing Guerilla Marketing Plan: Pinpoint specific target markets to serve. Determine customer needs and wants. Analyzes your competitive advantages and creates a marketing strategy to build on it. Create a marketing mix that meets customer needs and wants.

MANA 3325 T-Th. Professor Thurburn Marketing Pinpointing Specific Target Markets: Target Market– a specific well defined group of customers. Marketing Strategy - built on a clear definition of a target customers. Critical. Target Customer must permeate the entire business – merchandise, music, layout, décor, etc. Without a clear image of its target market, a small company tries to reach almost everyone and ends up appealing to few.

MANA 3325 T-Th. Professor Thurburn Marketing Market Research: • Determining customer needs. • Demographics • Market research is the vehicle for gathering the information that serves as the foundation for the marketing plan. • Never assume that a market exists for your company’s product or service; prove it! • Market research does not have to be time consuming, complex, or expensive to be useful. • Web-based market research – online surveys • Trend-tracking

MANA 3325 T-Th. Professor Thurburn Marketing Marketing Strategy Planning Template

MANA 3325 T-Th. Professor Thurburn Marketing • How to Conduct Market Research: • Define the problem. • Collect the data. • Individualized (one-to-one) marketing • - Primary vs Secondary Research • Data mining • Analyze and interpret the data. • Draw conclusions and act.

MANA 3325 T-Th. Professor Thurburn Marketing Relationship Marketing(Customer Relationship Management) Involves developing and maintaining long-term relationships with customers so that they will keep coming back to make repeat purchases.

MANA 3325 T-Th. Professor Thurburn Marketing Relationship Marketing(Customer Relationship Management) Collect meaningful information on existing customers and compile it in a database. Mine the database to identify the company’s best and most profitable customers and their buying habits. Use the information to establish lasting relationships with these customers. Attract more customers who fit the profile of the company’s best customers.

MANA 3325 T-Th. Professor Thurburn Marketing Levels of Customer Sensitivity 4) PARTNERSHIP 3) ALIGNMENT 2) SENSITIVITY 1) AWARENESS

MANA 3325 T-Th. Professor Thurburn Marketing 1) AWARENESS 4) PARTNERSHIP 2) SENSITIVITY 3) ALIGNMENT

MANA 3325 T-Th. Professor Thurburn Marketing SEO… Search Engine Optimization Everything that you do in the digital realm that has the purpose of reaching a customer through a Search Engine when they look for a solution to a problem that they need to solve.

MANA 3325 T-Th. Professor Thurburn Marketing 500 million web sites +/- 5 to 50 Billion + web pages

MANA 3325 T-Th. Professor Thurburn Marketing KEY TERM: Page Rank

MANA 3325 T-Th. Professor Thurburn Marketing Page Rank PR 10 = 10,000,000,000 PR 9 = 1,000,000,000 PR 8 = 100,000,000 PR 7 = 10,000,000 PR 6 = 1,000,000 PR 5 = 100,000 PR 4 = 10,000 PR 3 = 1,000 PR 2 = 100 PR 1 = 10 PR 0 = 1

MANA 3325 T-Th. Professor Thurburn Marketing

MANA 3325 T-Th. Professor Thurburn Marketing Page Rank for Selected Websites: CNN.com = 10 Yahoo.com = 9 Dallas Morning News = 7 Ebby.com = 4 NetOffer.com = 3

MANA 3325 T-Th. Professor Thurburn Marketing • Things That Affect Page Rank • # of Google+ Links to Your Website • # of Links from Other Websites • PR of Links from Other Websites • Relevance of Links from Other Websites • Shares from Facebook • Reposts from Twitter • # of Visitors • # of Videos • Quantity of Content • Quality of Content

MANA 3325 T-Th. Professor Thurburn Marketing Google+ PR 4 Links Website PR 2 Traffic Direct Your Website Facebook Shares Links Search Twitter ReTweets

MANA 3325 T-Th. Professor Thurburn Marketing KEY TERM: SERP Search Engine Results Position

MANA 3325 T-Th. Professor Thurburn Marketing KEY TERM: Keywords & Keyword Phrases

MANA 3325 T-Th. Professor Thurburn Marketing Keywords and Keyword Phrases Definition: What people type into a Search Engine. Critical: Each piece of Digital Marketing Content should focus on one ‘Specific’ Keyword.

MANA 3325 T-Th. Professor Thurburn Marketing Keywords and Keyword Phrases The longer the phrase the less searches that are performed. The longer the phrase the more qualified the buyer.

MANA 3325 T-Th. Professor Thurburn Marketing Keywords and Keyword Phrase Examples Chiropractor Plano Chiropractor Plano Texas Back Pain Chiropractor

MANA 3325 T-Th. Professor Thurburn Marketing KEY TERM: SEM Search Engine Marketing = PPC “Pay Per Click”

MANA 3325 T-Th. Professor Thurburn Marketing CRITICAL STEPS TO SEO SUCCESS: Blog Website Google+ Account YouTube Channel Videos Regular Content Quality Content Social Promotion Effort Email Marketing

MANA 3325 T-Th. Professor Thurburn Marketing Stuff NOT to Do: Meta Tag for Keywords Search Specific Domain Names Duplicate Content Keyword Stuffing Paid Links Spam Links

MANA 3325 T-Th. Professor Thurburn Marketing 1) AWARENESS 4) PARTNERSHIP 2) SENSITIVITY 3) ALIGNMENT

MANA 3325 T-Th. Professor Thurburn Marketing DIGITAL MARKETING for BUSINESSES TOOLS: Websites & Blogs Email Social Media

MANA 3325 T-Th. Professor Thurburn Marketing Keywords and Keyword Phrases Definition: What people type into a Search Engine. Critical: Each piece of Digital Marketing Content should focus on one ‘Specific’ Keyword.

MANA 3325 T-Th. Professor Thurburn Marketing Keywords and Keyword Phrases The longer the phrase the less searches that are performed. The longer the phrase the more qualified the buyer.

MANA 3325 T-Th. Professor Thurburn Marketing Keywords and Keyword Phrase Examples Chiropractor Plano Chiropractor Plano Texas Back Pain Chiropractor

MANA 3325 T-Th. Professor Thurburn Marketing DIGITAL MARKETING for BUSINESSES Use the #1 Platform:

MANA 3325 T-Th. Professor Thurburn Marketing • What kind of Story do you tell? • How your product / service benefits people… specifically. • Case Studies . • Before / After examples. • Testimonials . • Endorsements . • News about technologies, laws, • and developments. • CRITICAL: Explain difficult subjects • in simple terms with analogies.

MANA 3325 T-Th. Professor Thurburn Marketing The Case Study Story Telling Process: Identify a problem that a Client had, Describe the solution you proposed, Show how the solution was implemented, and Describe the benefits received by the Client.

MANA 3325 T-Th. Professor Thurburn Marketing DIGITAL MARKETING for BUSINESSES Make it Interesting Photos Videos Bullet Points Ask Questions Surveys

MANA 3325 T-Th. Professor Thurburn