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UNIT 15 HUMAN RESOURCES MANAGEMENT

UNIT 15 HUMAN RESOURCES MANAGEMENT. Goals of the Unit. Human resources planning Employment process Evaluating and development performance Compensation and benefits Today’s Human Resources Challenges. Key terms 1. Deploy Turnover Promotion Employment Redeployment Work force

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UNIT 15 HUMAN RESOURCES MANAGEMENT

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  1. UNIT 15HUMAN RESOURCES MANAGEMENT

  2. Goals of the Unit • Human resources planning • Employment process • Evaluating and development performance • Compensation and benefits • Today’s Human Resources Challenges

  3. Key terms 1 Deploy Turnover Promotion Employment Redeployment Work force Job analysis Recruitment Orientation Job performance Performance appraisal • 部署、开展(人力资源) • 营业额、流通量 • 晋升 • 雇佣人员 • 调遣/调换/重新部署 • 职工总数 • 职业分析 • 招募人员 • 情况介绍 • 绩效/表现 • 绩效聘雇

  4. Key terms 2 Compensation Base pay/salary Incentive Dividend Bonus Benefits Absenteeism Pension • 薪酬 (总称) • 基本工资 • 奖励/激励 • 分红/红利(指公司付给股票持有人的分红) • 奖金(一般是用作奖金或是额外酬金) • 福利(比如保险、年假等) • 矿工 • 养老金

  5. KEY TERMS 3EXTENSION (拓展) termination/discharge Recommendation letter Reference letter Cover letter Resume Curriculum Vitae • 解雇 • 推荐信 • 推荐信(通常离职时) • 求职信 • 简历(求职的简历) • 履历(集中说明学术工作）一般而言，仅是在申请大学或者研究所里教职、研究职位时才要求的。

  6. JOB SEARCH WEBSITES • 应届生网（中国最大的应届生求职网） • http://www.yingjiesheng.com/ • 前程无忧网（信息丰富，口碑较好） • http://www.51job.com/ • 智联招聘 （信息丰富，口碑较好） • www.zhaopin.com • 猎聘网（中高端高薪职位） • http://www.lietou.com/ • JOBSDB(国际化，包括香港、新加坡等专版) • http://www.jobsdb.com/ • 中国外语人才网（外语外贸相关方面工作为主，两个网站同名） • http://www.jobeast.com/ • http://www.abcdjob.cn/ • 世贸人才网（外语外贸方面工作为主） http://www.wtojob.com/ • 聘教网（教师岗位为主）http://www.pinjiao.com/ • 中国教师人才网（教师岗位为主） http://www.jiaoshi.com.cn/ • …各城市的人才网、公务员网等

  7. JOBSFORGRADUATESWITHANENGLISHMAJOR • Merchandising(exporting and importing ) • 外贸（进出口业务） • Document operator • 跟单员（主要协助业务员进行单据操作） • Teaching English as Second Language • 英语教学（公私全日制学校、不同规模培训机构） • Translating 翻译（专业翻译公司、企业翻译） • Editor 编辑（杂志、报纸等） • Interpreting 口译（工作机会少、一般为兼职） • Expatriate or business traveler • 驻外人员/外派人员（操作国外业务的企业） • Management trainee 管理培训生（轮岗、定岗、大企业才有能力提供） • Human resources 人力资源(e.g. HK) • Secretary/Assistant 助理/秘书 • Sales 销售（e.g. 展会销售等） • Business advisor (e.g. HK 提供商业咨询、例如国外公司在中国成立公司) • There are a lot of other possibilities. Think out of box and discover…

  8. What change has taken place in human resources management? • In the past: • Companies regard people as a ______ to be ____ to exhaustion and ______ . • Today: • Employees are viewed as _____ to be ____ ______ and _____. What is the process of human resources management • Human resources planning 人力资源的计划 • The employment process 招聘人才 • Evaluating and enhancing job performance 评价和发展工作绩效 • Compensation and benefits 薪酬和福利

  9. Human recourses planning • Question to ponder: • If you are to set up your exporting business, what talents do you think must be recruited? What departments do you might have to set up. • Human resources department • Sales • Marketing • Financial • Production • R & D • Logistics • Administration

  10. Human recourses planning • What does the planning process involve? • 1. forecasting demand • 2. estimating the supply • 3. planning to meet needs • 4. job analysis

  11. Human recourses planning Phase 1: forecasting demand • What is the demand determined by? • Both internal factors and eternal factors • Internal factors: • Shifts in goods or services. E.g. Kodak launches new businesses, e.g. medical equipment. • Expansion(拓展) or contraction(萎缩) of business • Purchase of new equipment • Personal changes like retirement and leaves of absence(休假) • External factors: • The economic outlook • Rising or falling interest rates • Regulation, competition, technological change…

  12. Human recourses planning Phase 2: Estimating the supply of workers • Figure out how many current workers are qualified to move into the anticipated vacancies. • HR will also assist: • Production schedules and budget: 生产的计划和预算 • Plant choosing: 厂房选址 • Turnover and absenteeism rate 离职率和缺勤率 • Transfer 工作的调换

  13. Human recourses planning Phase 3: planning to meet needs • Summary: • After finding out the firm’s demand and the supply of available workers within a company, HR will take the following action: • When the demand exceeds the supply, • HR will attract new employees to join the company. • When the supply exceeds the demand, • there will be a reduction of the work force.

  14. Human recourses planning Phase 4: job analysis • It is a systematic study of employees' duties, tasks and work environment. • Entail: • Entail here means “involve”. • 要承担…

  15. THE EMPLOYMENT PROCESS • What does the employment process involve? • 1. recruiting • – the process of attracting qualified people • 2. selection • – the identification of appropriate candidates • 3. orientation • – the systematic introduction of the company Any this point, the employer can reject and employee can withdraw.

  16. Human recourses planning Phase 1: recruiting • What is the objective of recruiting? • To attract a pool of talents for screening. • What if the company only attract as many candidates as the job vacancies? • The employer cannot be selective and is likely to fail to find enough talents for the vacancies.

  17. Human recourses planning Phase 2: Selection • What is definition of Selection? • The screening of sifting process that identifies applicants who should be given a job offer. • What will the applicant go through in this process? • Paper testing • Interview • physical examination • Reference check

  18. Human recourses planning Phase 3: Orientation • The orientation usually covers the following areas: • Company’s history • Organizational structure • Product or service lines • Key managers • Employee policies and procedures

  19. Evaluating and Developing Job Performance What does this process involve? • 1. performance appraisal 绩效评估 • 2. employee assistance program 协助雇员 • 3. training and development program 培训发展 • 4. promotion, transfer and discharge 晋升换岗 解雇

  20. Evaluating and Developing Job Performance 1: Performance appraisal • What are the purposes of conducting performance appraisal? • Evaluating employees, e.g. eligibility for pay rise, promotion, and the position. • Developing employees • Words to learn: • Eligibility n. • Eligible a. be eligible for sth., eligible to do sth. • Retain: 继续保持、保留 • Oriented：future-oriented, exam-oriented

  21. Evaluating and Developing Job Performance 2: Employee assistance program(EAP) What is the main purpose of EAP? It aims to help employees overcome personal problems, thus achieving better economic outcome. Personal problems: • Drug and alcohol • Domestic problem • Financial difficulty • Emotional problem • …

  22. Evaluating and Developing Job Performance 3: Training and Development Program Train the employees through remedial education for the purpose of enhancing company’s competitiveness.

  23. Evaluating and Developing Job Performance 4: Promotion, transfer and discharge - Promotion: Advancement to an higher position, greater responsibility, and more prestige. - Transfer: Horizontal change without involving a promotion - Discharge: A termination of the employment initiated by the employer for such reasons as absenteeism or unsatisfied performance. Word to learn: Initiate: A is initiated by… 由…主动发起 Take the initiate to dosth. : 主动去做…

  24. Compensation and Benefits What purposes does compensation system serve? • Attracting qualified employees • Retaining talents • Motivating higher levels of performance What does a compensation system include？ • Base pay/salary • Incentives (奖励、激励) (e.g. bonus, dividend ) • Benefits (medical and life insurance, annual leave, on-the-job training programs)

  25. Today’s Human Resources Challenges • Establish Equality for women and monorities • Cope with legal requirements • Skyrocketing costs of health care • Equal compensation system • Keep senior employees motivated when entry-level salaries for new hires almost match theirs. • Keep new employees motivated when they are paid less than their senior counterparts. • Curb drug abuse and alcohol • Strike a balance between employee’s privacy and their right to know in the areas of drug and AIDS testing • Deal with AIDS and fear of AIDS in the workplace.

  26. Translation 职业咨询发展 Career Development Advisory 协调企业目标与员工的个人目标 To harmonize enterprise objective with individual objective 影响员工职业生涯的因素 Factors affecting staff career 企业培训工作 enterprise training program 人员调配 staff allotment 人力资源需求预测 The forecast of the demand for human resources 绩效考核 Performance appraisal 较大的工作自由权 Larger job autonomy 平等就业的机会 Opportunity for equal employment 接受职业技能培训 To receive vocational technical training

  27. Homework 1. Finish the exercise of chapter 15. 完成本单元练习 2. Reviewing task for this week, Translation of phrases and sentences 每单元短语和翻译部分的内容请从本周开始复习 3. Detailed reviewing plan for the final exam will be released next Monday. 具体复习计划下周一告知。

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