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Assoc. Prof. Dr. Wongsa Laohasiriwong Faculty of Public Health, Khon Kaen University. How to improve the organization service delivery?. Let’s Do the Right Things, and Let’s Do Them Low Cost. 7 Principles of Public Service Reform.
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Assoc. Prof. Dr. WongsaLaohasiriwong Faculty of Public Health, KhonKaen University How to improve the organization service delivery?
Let’s Do the Right Things, and Let’s Do Them Low Cost 7 Principles of Public Service Reform • The new paradigm is not ‘more for less,’it’s ‘let’s do things differently (and less expensively!).’ • We don’t want less of the same old, we want something we’ve not yet had (but that we can afford!). Source: Mike Bennett (http://publicintelligence.wordpress.com)
Inform and Empower: Promote Freedom of Choice and Autonomy • People with good information make better choices. • We must be there when needed, but people want to remain free from us as much as possible and to interact with us on their own terms, when they must. Source: Mike Bennett (http://publicintelligence.wordpress.com)
It’s the Money, Stupid! • Even when cancer does not lead to death, it often leads to poverty. • This is often avoidable, and more could be done to avoid it more often. Source: Mike Bennett (http://publicintelligence.wordpress.com)
We must not just Learn from the Past, we must also Learn for the Future • We cannot redesign for the people we have already served, we must redesign for the future users of services. • We must be adaptive to future generational change including the demands and expectations of the baby boomers, generations X and Y. Source: Mike Bennett (http://publicintelligence.wordpress.com)
Increase Participation, Co-design and Build Community Capacity • People want to help others and people want to help themselves. • By building on the social capital in communities, we can increase the capacity for humanity in the social system. Source: Mike Bennett (http://publicintelligence.wordpress.com)
Services must not be Defined by Existing Professions. • New arrangements will promote collaboration, cooperation and coproduction; aligning objectives and budgets and service delivery – towards a seamless service. Source: Mike Bennett (http://publicintelligence.wordpress.com)
Leadership is Important • Change is needed and change won’t happen without us taking action. • Let’s mobilize our resources to make a difference. Source: Mike Bennett (http://publicintelligence.wordpress.com)
Tips for contributing to success in public sector reform: • Being realistic about what is politically and institutionally feasible. • Recognizing that enhancing technology is not enough by itself, that the most crucial and difficult part is changing behavior and organizational culture. • Dealing with the basics first. • PSR requires time. Source: UKaid. (2011). The Impact of Public Sector Reforms on Service Delivery. Department of international development.
References • UKaid. (2011). The Impact of Public Sector Reforms on Service Delivery. Department of international development. • Mike Bennett (http://publicintelligence.wordpress.com)