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Call center solutions catering to the dental industry understand the need to separate real emergencies from simple inquiries. An emergency call after hours, for example, can be delivered directly to a cell phone by text message, whereas a non-urgent inquiry can be given a lower level of importance.
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Get The Phone Answering Service For Medicle Purpose Urgent calls need an urgent response, of course, which is why the MediclePhone answering service will deliver instant and direct text messages straight to the most appropriate person to receive the call. The text messages can be delivered in a variety of ways, and will always be the one that is most appropriate for that person’s needs. This is most commonly a text message to a cell phone, but it can also be to a pager, IM, PDA or SMS. If clients prefer, they can request to be called directly at home or cell phones. Call center solutions catering to the dental industry understand the need to separate real emergencies from simple inquiries. An emergency call after hours, for example, can be delivered directly to a cell phone by text message, whereas a non-urgent inquiry can be given a lower level of importance. How a message is delivered is controlled by whoever makes this type of decision at the dental office. A good call center can make suggestions, of course, based on their experience in these matters, but the final decision will always rest with customer.
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