Ticket To Work Program

1. Ticket To Work Program Ticket Assignment Process Welcome to the Ticket to Work Training Series. In this training session, we will discuss the Ticket Assignment Process Welcome to the Ticket to Work Training Series. In this training session, we will discuss the Ticket Assignment Process

2. Vision of Associate Commissioner for OESP The 5 Cs: Choice Capacity Coordination and Collaboration Credible Results Before we get started, let us take a moment to introduce the vision of Bob Williams, the Associate Commissioner of the Office of Employment Support Programs with Social Security. In order to improve upon the availability and quality of employment support programs, Mr. Williams has laid out his guiding principles for the Ticket to Work Program, which he calls the Five Cs.   First, we will increase the availability and quality of choices available to Ticket Holders. By providing more choices to Ticket Holders, they are better able to obtain the skills they need and select employment that will lead to self-sufficiency.   Second, we want to increase the capacity of the service providers. The idea behind this is to increase both the number and quality of the service providers to ensure employment and self-sufficiency outcomes for beneficiaries.   Third, we will require greater coordination and collaboration among our employment support providers. This ensures that services are provided in the most simple, easy to understand, and straightforward manner as possible.   Finally, we will also ensure that all of our employment support programs produce increasingly credible results. There are many paths to success, so we need to make sure that we open those paths that can improve the performance of the Ticket to Work Program.   Throughout this session, you will learn how the Ticket Assignment process is used to ensure Mr. Williams’ first guiding principle: increase the availability and quality of choices available to Ticket Holders Before we get started, let us take a moment to introduce the vision of Bob Williams, the Associate Commissioner of the Office of Employment Support Programs with Social Security. In order to improve upon the availability and quality of employment support programs, Mr. Williams has laid out his guiding principles for the Ticket to Work Program, which he calls the Five Cs.   First, we will increase the availability and quality of choices available to Ticket Holders. By providing more choices to Ticket Holders, they are better able to obtain the skills they need and select employment that will lead to self-sufficiency.   Second, we want to increase the capacity of the service providers. The idea behind this is to increase both the number and quality of the service providers to ensure employment and self-sufficiency outcomes for beneficiaries.   Third, we will require greater coordination and collaboration among our employment support providers. This ensures that services are provided in the most simple, easy to understand, and straightforward manner as possible.   Finally, we will also ensure that all of our employment support programs produce increasingly credible results. There are many paths to success, so we need to make sure that we open those paths that can improve the performance of the Ticket to Work Program.   Throughout this session, you will learn how the Ticket Assignment process is used to ensure Mr. Williams’ first guiding principle: increase the availability and quality of choices available to Ticket Holders

3. Course Objectives Discuss the history of the Ticket Describe the Ticket Eligibility Process Define Key Terminology for Ticket Assignment Describe the Ticket Assignment process flow Review Forms Needed to Assign Ticket Identified process for Terminating Ticket for ENs and VRs Identify Resources to Aid you In The Ticket Assignment Process During this training, participants will be able to: Discuss the history of the Ticket Describe the Ticket Eligibility Process Define Key Terminology for Ticket Assignment Describe the Ticket Assignment process flow Review Forms Needed to Assign Ticket Identified process for Terminating Ticket for ENs and VRs Identify Resources to Aid you In The Ticket Assignment ProcessDuring this training, participants will be able to: Discuss the history of the Ticket Describe the Ticket Eligibility Process Define Key Terminology for Ticket Assignment Describe the Ticket Assignment process flow Review Forms Needed to Assign Ticket Identified process for Terminating Ticket for ENs and VRs Identify Resources to Aid you In The Ticket Assignment Process

4. Ticket to Work Program Ticket Symbolic document No Physical Ticket Evidence of SSA’s agreement to pay Service Providers Eligibility Age 18 through 64 Currently receiving SSI or SSDI Voluntary Lets talk about the assignment process itself in more detail, beginning with the Ticket. Ticket is a symbolic document that signifies the Ticket Holder’s eligibility to participate in the Ticket to Work Program. We have stopped mailing a paper Ticket to eligible beneficiaries, and in its place, we began a coordinated Ticket program outreach strategy. Therefore, a beneficiary does not need a paper ticket to participate in the program. Ticket Assignment is evidence of SSA’s agreement to pay the service providers for the employment services, vocational rehabilitation services, and other support services to a beneficiary who has their ticket assigned to them.   Remember in order for a beneficiary to participate in the program, he/she must be age 18 through 64 and must be currently receiving cash benefits. However, the beneficiary does not have to participate in the program. Participation is completely voluntary.  Lets talk about the assignment process itself in more detail, beginning with the Ticket. Ticket is a symbolic document that signifies the Ticket Holder’s eligibility to participate in the Ticket to Work Program. We have stopped mailing a paper Ticket to eligible beneficiaries, and in its place, we began a coordinated Ticket program outreach strategy. Therefore, a beneficiary does not need a paper ticket to participate in the program. Ticket Assignment is evidence of SSA’s agreement to pay the service providers for the employment services, vocational rehabilitation services, and other support services to a beneficiary who has their ticket assigned to them.   Remember in order for a beneficiary to participate in the program, he/she must be age 18 through 64 and must be currently receiving cash benefits. However, the beneficiary does not have to participate in the program. Participation is completely voluntary.  

5. Ticket Assignment Process Flow The Ticket assignment process consists of 3 steps for the ticket holder and 3 steps for the EN. Here is a flow chart that outlines each step individually. We will discuss each step separately throughout this training. The Ticket assignment process consists of 3 steps for the ticket holder and 3 steps for the EN. Here is a flow chart that outlines each step individually. We will discuss each step separately throughout this training.

6. Getting Started with The Ticket SSA notifies Beneficiary Ticket to Work Help Line 1-866-968-7842 BASS provides introductory info TTW Work Incentives Planning and Assistance Office Work Incentives Seminars Online Resource Finder http://www.chooseworkttw.net/resource/jsp/searchByState.jsp EN Lists You may wonder how does a ticket holder learn about the ticket program? First SSA will notify the beneficiary informing them of the Ticket to Work Program. In this notice, SSA will provide a number to the Ticket to Work Helpline whereby the Beneficiary Access Support Services, or BASS will provide an introduction to the program. The ticket holder may also have questions about how participation in the program will affect current benefits . If so, BASS will then refer the ticket holder to the Work Incentives Planning and Assistance Office or WIPA who can provide additional detailed information about maintaining eligibility to receive benefits while working. If there is ever a time when a ticket holder inquires about benefits and working, always refer the ticket holder to the experts at the WIPA office. Once the ticket holder learns that participation will not immediately stop their disability payments, they may become more motivated to work with service providers, attend various seminars or work with other supporting partners willing to support their self sufficiency efforts. BASS also provides lists of Employment Networks in the ticket holders home state who are available to assist them in getting back into the workforce.You may wonder how does a ticket holder learn about the ticket program? First SSA will notify the beneficiary informing them of the Ticket to Work Program. In this notice, SSA will provide a number to the Ticket to Work Helpline whereby the Beneficiary Access Support Services, or BASS will provide an introduction to the program. The ticket holder may also have questions about how participation in the program will affect current benefits . If so, BASS will then refer the ticket holder to the Work Incentives Planning and Assistance Office or WIPA who can provide additional detailed information about maintaining eligibility to receive benefits while working. If there is ever a time when a ticket holder inquires about benefits and working, always refer the ticket holder to the experts at the WIPA office. Once the ticket holder learns that participation will not immediately stop their disability payments, they may become more motivated to work with service providers, attend various seminars or work with other supporting partners willing to support their self sufficiency efforts. BASS also provides lists of Employment Networks in the ticket holders home state who are available to assist them in getting back into the workforce.

7. Check Your Understanding Let’s take a moment to check your understanding of the material we’ve covered so far. This is strictly for your understanding; no score is given or collected. Let’s take a moment to check your understanding of the material we’ve covered so far. This is strictly for your understanding; no score is given or collected.

8. Check Your Understanding True or False: The Ticket is a physical paper document sent to all beneficiaries as their proof to get back into the workforce. Answer: False, In the past SSA mailed physical tickets; however, at this point there is no physical document. Instead the Ticket is a symbolic document that signifies the Ticket Holder’s eligibility to participate in the Ticket to Work Program The correct answer is False. In the past SSA mailed physical tickets; however, at this point there is no physical document. Instead the Ticket is a symbolic document that signifies the beneficiary’s eligibility to participate in the Ticket to Work Program The correct answer is False. In the past SSA mailed physical tickets; however, at this point there is no physical document. Instead the Ticket is a symbolic document that signifies the beneficiary’s eligibility to participate in the Ticket to Work Program

9. Check Your Understanding Multiple Choice: If a Ticket Holder has questions about working and how it may impact his/her disability benefits they should contact: Account Managers BASS WIPA Office Answer: C, If there is ever a time when a ticket holder inquires about benefits and working, always refer the ticket holder to the experts at the WIPA office. The correct answer is C WIPA Office. If there is ever a time when a ticket holder inquires about benefits and working, always refer the ticket holder to the experts at the WIPA office. The correct answer is C WIPA Office. If there is ever a time when a ticket holder inquires about benefits and working, always refer the ticket holder to the experts at the WIPA office.

10. Beneficiary Choice Decision to become Self Sufficient Services needed to meet employment goals Employment Network Vocational Rehabilitation Agency After the ticket holder determines that they would like to participate in the program to help them obtain self sufficiency, they would then need to decide if they want to use their ticket with an Employment Network (EN) or a Vocational Rehabilitation Agency (VR). The ticket holders choice should be based on the best services offered which help them meet their employment goals. Once a decision has made, the ticket holder will meet and discuss with the service provider of their choice the services they offer to see if the ticket holder and service provider is a good match. After the ticket holder determines that they would like to participate in the program to help them obtain self sufficiency, they would then need to decide if they want to use their ticket with an Employment Network (EN) or a Vocational Rehabilitation Agency (VR). The ticket holders choice should be based on the best services offered which help them meet their employment goals. Once a decision has made, the ticket holder will meet and discuss with the service provider of their choice the services they offer to see if the ticket holder and service provider is a good match.

11. Meeting With Service Provider Assessment: Do the services you offer match the beneficiary’s needs? Does beneficiary have previous work history? Is the beneficiary likely to make it to Trial Work Level or Substantial Gainful Activity Is the beneficiary’s desire to become self-sufficient? What is the skill and education level of beneficiary? Does the beneficiary have a history of prior earnings? Identify: Limitations Past Employment Issues Strengths and Competencies Fears Housing Childcare Medication Transportation When a ticket holder first contacts your organization, this will be the first opportunity you will have to take an assessment of them to determine if your organization and the ticket holder will be a good match. This assessment will aid in ensuring that your organization will be able to facilitate the services necessary for the ticket holder to reach his or her goal. Think of the ticket holder as your client. Remember, this is the most important time to not only offer a good impression of your organization, but to gather as much information about your client as necessary to help in the determination. You will want to discuss what services the Ticket Holder is looking for or think he or she might need, what services your organization offers, and how you might be able to assist them.   During the initial assessment, you’ll want to answer the following questions:   Do the services your organization offers match the beneficiary’s needs? Does the Ticket Holder have any previous work and earnings history? Is the ticket holder likely to make it to Trial Work Level then onto Substantial Gainful Activity level earnings? Does the ticket holder have a desire to become self-sufficient? What is the skill and education level of the ticket holder?   Finally , it is important to identify any limitations the beneficiary might have, past employment issues, as well as their strengths and competencies. This would also be a good time to identify any fears the Ticket Holder may have about eventually losing benefits. This can segue into identifying any possible impediments to gaining and obtaining employment. Ask about housing, childcare, medication, and transportation to ensure that you are working or have a plan to meet all needs. All of this information will be critical in providing services and making a determination of fit.   Keep in mind that if you run into a situation where you find that you are not a good match for the ticket holder, please be prepared to offer to the ticket holder the suggestion on re-reviewing his or her initial EN list in order to identify a different service provider. When a ticket holder first contacts your organization, this will be the first opportunity you will have to take an assessment of them to determine if your organization and the ticket holder will be a good match. This assessment will aid in ensuring that your organization will be able to facilitate the services necessary for the ticket holder to reach his or her goal. Think of the ticket holder as your client. Remember, this is the most important time to not only offer a good impression of your organization, but to gather as much information about your client as necessary to help in the determination. You will want to discuss what services the Ticket Holder is looking for or think he or she might need, what services your organization offers, and how you might be able to assist them.   During the initial assessment, you’ll want to answer the following questions:   Do the services your organization offers match the beneficiary’s needs? Does the Ticket Holder have any previous work and earnings history? Is the ticket holder likely to make it to Trial Work Level then onto Substantial Gainful Activity level earnings? Does the ticket holder have a desire to become self-sufficient? What is the skill and education level of the ticket holder?   Finally , it is important to identify any limitations the beneficiary might have, past employment issues, as well as their strengths and competencies. This would also be a good time to identify any fears the Ticket Holder may have about eventually losing benefits. This can segue into identifying any possible impediments to gaining and obtaining employment. Ask about housing, childcare, medication, and transportation to ensure that you are working or have a plan to meet all needs. All of this information will be critical in providing services and making a determination of fit.   Keep in mind that if you run into a situation where you find that you are not a good match for the ticket holder, please be prepared to offer to the ticket holder the suggestion on re-reviewing his or her initial EN list in order to identify a different service provider.

12. Checking Ticket Eligibility Call MAXIMUS at 1-866-949- 3687 Have your DUNS number available 10 Tickets or more, please email or fax ONLY SSNs to your Account Manager Terminology: Assignable Not In Database Not Assignable Assigned (EN) “In-use” (VR) Once you determine that the Ticket Holder is a good match for your organization, you will need to check to see if the Ticket is assignable. This step is important because if the Ticket is not assignable, then you will not be able to collect payment for your services. In order to check ticket assignability, you will need to call the TASC helpline at 1-866-949-3687. Be prepared to provide your DUNS number, name, name of the organization, contact phone number, and Ticket Holder Social Security Number.   If you have 10 or more Tickets that you would like to check, please email the Social Security Numbers to your Account Manager. It is important that you send only the Social Security Numbers, and no other identifying information, to stay in compliance with Social Security’s PII policy. Once you’ve sent the information, you can expect to hear from an Account Manager within 24 hours. You may also fax your request to 703-893-4149. If faxing may take up to 48 hours.   In order to understand how ticket assignability is communicated, let’s familiarize ourselves with the terminology that an account manager might use. They are as follows: Assignable Not Assignable Not In Database Assigned (EN) “In-use” (VR)   Once you determine that the Ticket Holder is a good match for your organization, you will need to check to see if the Ticket is assignable. This step is important because if the Ticket is not assignable, then you will not be able to collect payment for your services. In order to check ticket assignability, you will need to call the TASC helpline at 1-866-949-3687. Be prepared to provide your DUNS number, name, name of the organization, contact phone number, and Ticket Holder Social Security Number.   If you have 10 or more Tickets that you would like to check, please email the Social Security Numbers to your Account Manager. It is important that you send only the Social Security Numbers, and no other identifying information, to stay in compliance with Social Security’s PII policy. Once you’ve sent the information, you can expect to hear from an Account Manager within 24 hours. You may also fax your request to 703-893-4149. If faxing may take up to 48 hours.   In order to understand how ticket assignability is communicated, let’s familiarize ourselves with the terminology that an account manager might use. They are as follows: Assignable Not Assignable Not In Database Assigned (EN) “In-use” (VR)  

13. Terminology Assignable Not in Database Not Assignable Assigned (EN) In-Use (VR) Now lets take a look at what each term means specifically: If the Account Manager says the ticket is “Assignable” then you move forward in submitting the Individual Work Plan, which will be needed in order to assign the Ticket. VRs maintain the option of assigning a ticket as an EN or placing a ticket “In-Use” which we will discuss further.    If the Account Manager says the Ticket is “Not Assignable,” this means the ticket is unable to be assigned at this time. This can happen for various reasons such as: the Ticket could have been terminated for not meeting the eligibility criteria. If the Account Manager says the ticket is “Not in the Database,” then you will be provided with the number to the beneficiary helpline to give to the ticket holder. The helpline will be able to provide the ticket holder with additional information about the ticket.   If the Account Manager says the ticket is “Assigned,” this means that the Ticket is assigned to another Employment Network, (EN) , or a Vocational Rehabilitation agency (VR).   If the account manager says the Ticket status us "In-Use," this means that the Ticket is with a Vocational Rehabilitation agency not as an EN and this agency is being paid under Cost Reimbursement.   It is important to note that the Vocational Rehabilitation agency has the option to assign a Ticket or place it “In-Use” status. If the ticket is assigned, the same rule applies as with being assigned to another EN. However, if the ticket is placed “In-Use” with the Vocational Rehabilitation agency, this means that the agency is receiving Cost Reimbursement, which may impact your ability to receive Phase One Milestone payments . Now lets take a look at what each term means specifically: If the Account Manager says the ticket is “Assignable” then you move forward in submitting the Individual Work Plan, which will be needed in order to assign the Ticket. VRs maintain the option of assigning a ticket as an EN or placing a ticket “In-Use” which we will discuss further.    If the Account Manager says the Ticket is “Not Assignable,” this means the ticket is unable to be assigned at this time. This can happen for various reasons such as: the Ticket could have been terminated for not meeting the eligibility criteria. If the Account Manager says the ticket is “Not in the Database,” then you will be provided with the number to the beneficiary helpline to give to the ticket holder. The helpline will be able to provide the ticket holder with additional information about the ticket.   If the Account Manager says the ticket is “Assigned,” this means that the Ticket is assigned to another Employment Network, (EN) , or a Vocational Rehabilitation agency (VR).   If the account manager says the Ticket status us "In-Use," this means that the Ticket is with a Vocational Rehabilitation agency not as an EN and this agency is being paid under Cost Reimbursement.   It is important to note that the Vocational Rehabilitation agency has the option to assign a Ticket or place it “In-Use” status. If the ticket is assigned, the same rule applies as with being assigned to another EN. However, if the ticket is placed “In-Use” with the Vocational Rehabilitation agency, this means that the agency is receiving Cost Reimbursement, which may impact your ability to receive Phase One Milestone payments .

14. Check Your Understanding Let’s take a moment to check your understanding of the material we’ve covered so far. This is strictly for your understanding; no score is given or collected. Let’s take a moment to check your understanding of the material we’ve covered so far. This is strictly for your understanding; no score is given or collected.

15. Check Your Understanding True or False: The EN will decide where the Ticket Holder gets employment support services. Answer: False, After the ticket holder determines that they would like to participate in the program to help them obtain self sufficiency, they would then need to decide if they want to use their ticket with an Employment Network (EN) or a Vocational Rehabilitation Agency (VR). The correct answer is false, after the ticket holder determines that they would like to participate in the program to help them obtain self sufficiency, they would then need to decide if they want to use their ticket with an Employment Network (EN) or a Vocational Rehabilitation Agency (VR). The correct answer is false, after the ticket holder determines that they would like to participate in the program to help them obtain self sufficiency, they would then need to decide if they want to use their ticket with an Employment Network (EN) or a Vocational Rehabilitation Agency (VR).

16. Check Your Understanding- Matching Assignable Not in Database Not Assignable Assigned (EN) In-Use (VR) The Ticket could have been terminated for not meeting the eligibility criteria. Ticket Holder will call the Beneficiary Helpline The Ticket is assigned to a VR using Cost Reimbursement The Ticket is assigned to another organization The Service Provider should proceed with the IWP Answers Assignable-E Not in Database- B Not Assignable- A Assigned (EN)-D In-Use (VR)- C Answers Assignable-E Not in Database- B Not Assignable- A Assigned (EN)-D In-Use (VR)- C

17. Once it is determined that the ticket is assignable, the service provider and the Ticket holder can begin the IWP process. In order for the Service Provider to be compensated, it is mandatory that the IWP is complete. If you are unsure of how to complete the IWP, please see the IWP tutorial located on www.yourtickettowork.com Once the IWP is received by MAXIMUS, It will take 3-5 business days for ticket to be assigned to the organization. Keep in mind, the signature date on the IWP will be the actual assignment date which means you can begin working with the client immediately. Formal correspondence of the ticket assignment will be sent to both the EN and the Ticket Holder indicating that the ticket was assigned Once it is determined that the ticket is assignable, the service provider and the Ticket holder can begin the IWP process. In order for the Service Provider to be compensated, it is mandatory that the IWP is complete. If you are unsure of how to complete the IWP, please see the IWP tutorial located on www.yourtickettowork.com Once the IWP is received by MAXIMUS, It will take 3-5 business days for ticket to be assigned to the organization. Keep in mind, the signature date on the IWP will be the actual assignment date which means you can begin working with the client immediately. Formal correspondence of the ticket assignment will be sent to both the EN and the Ticket Holder indicating that the ticket was assigned

18. Ticket Un-assignment For An EN Either beneficiary or EN may un-assign the Ticket at any time Must notify MAXIMUS in writing by mail or fax SSN of beneficiary Name of organization DUNS number Date Of un-assignment request Signature Reason for termination request not required So what happens if the service provider and the beneficiary are not working well together? If the service provider or the ticket holder is ever unhappy with their relationship for any reason, either has the right to terminate the agreement by un-assigning the ticket. It is important to mention that only the service provider who has the ticket assigned, the ticket holder or representative payee, can terminate the IWP agreement.   ENs who need to unassign a ticket should notify MAXIMUS in writing either by mail or by fax. Be sure to include the Social Security Number of the ticket holder, name of the organization, DUNS Number, date of un-assignment request, and signature. MAXIMUS does not need a reason for termination request.   Once the request has been processed the Ticket status will then be Assignable.So what happens if the service provider and the beneficiary are not working well together? If the service provider or the ticket holder is ever unhappy with their relationship for any reason, either has the right to terminate the agreement by un-assigning the ticket. It is important to mention that only the service provider who has the ticket assigned, the ticket holder or representative payee, can terminate the IWP agreement.   ENs who need to unassign a ticket should notify MAXIMUS in writing either by mail or by fax. Be sure to include the Social Security Number of the ticket holder, name of the organization, DUNS Number, date of un-assignment request, and signature. MAXIMUS does not need a reason for termination request.   Once the request has been processed the Ticket status will then be Assignable.

19. Ticket Un-assignment For A VR Client calls the VR to close his/her case VR closes the case and sends closure information to MAXIMUS VR gives client copy of closure letter to send to MAXIMUS MAXIMUS updates ticket to show Ticket is now assignable For a VR who would like to un-assign a Ticket, the process to unassign the Ticket is the same as for an EN. For Tickets that have been placed “In-Use” with the VR, unassignment involves electronic transfer of files. This procedure involves the VR closing the case in their system and specifically identifying if it was a successful or unsuccessful closure. When the VR sends the information to MAXIMUS, the closure status will be updated. Upon request, a closure letter with the status can be provided to the Ticket Holder. If for any reason the status has not been updated, the Ticket Holder can always submit the letter as proof of closure to MAXIMUS to be processed. For a VR who would like to un-assign a Ticket, the process to unassign the Ticket is the same as for an EN. For Tickets that have been placed “In-Use” with the VR, unassignment involves electronic transfer of files. This procedure involves the VR closing the case in their system and specifically identifying if it was a successful or unsuccessful closure. When the VR sends the information to MAXIMUS, the closure status will be updated. Upon request, a closure letter with the status can be provided to the Ticket Holder. If for any reason the status has not been updated, the Ticket Holder can always submit the letter as proof of closure to MAXIMUS to be processed.

20. Check Your Understanding Let’s take a moment to check your understanding of the material we’ve covered so far. This is strictly for your understanding; no score is given or collected. Let’s take a moment to check your understanding of the material we’ve covered so far. This is strictly for your understanding; no score is given or collected.

21. Check Your Understanding True or False: Upon request a closer letter can be provided by the service provider to the Ticket Holder Answer: True, if a Ticket Holder would like a copy of the closure letter it should be provided by the Service Provider The correct answer is true, if a Ticket Holder would like a copy of the closure letter it should be provided by the Service Provider The correct answer is true, if a Ticket Holder would like a copy of the closure letter it should be provided by the Service Provider

22. Check Your Understanding True or False: Should an Service Provider or Ticket Holder want to terminate their relationship, a detailed letter must be provided to MAXIMUS prior to termination. Answer False, The Service Provider or Ticket holder can terminate their relationship at anytime without explanation. The correct answer is false, the Service Provider or Ticket holder can terminate their relationship at anytime without explanation. The correct answer is false, the Service Provider or Ticket holder can terminate their relationship at anytime without explanation.

23. Key Points Let’s take a moment to review the key points that were covered in this lesson.   First, we discussed the history of the Ticket.   Second, we described Ticket Assignability. In order to check Ticket assignability, you will need to call the TASC helpline at 1-866-949-3687. Be prepared to provide your DUNS number, name, name of the organization, contact phone number, and Ticket Holder Social Security Number. Third, defined the terminology a service provider may hear while checking assignability, they are as follows: “Assignable” which means you may create and submit the Individual Work Plan or Individual Plan for Employment for VRs. Remember this is mandatory in order to assign the Ticket. ”Not in the Database,” then you will be referred to the beneficiary helpline. “Not Assignable,” indicates the Ticket could have been terminated for not meeting the eligibility criteria. “Assigned,” means that the Ticket is assigned to another Employment Network, or EN, or a Vocational Rehabilitation agency. In-Use SVR," this means that the Ticket is with a Vocational Rehabilitation agency and this agency is receiving Cost Reimbursement. We then described the Ticket Assignment process flow for Ticket Holders and Service providers. We know that there are multiple steps to assigning a ticket and ultimately the Ticket Holder has a choice whether they want to obtain self sufficiency and who they would like to assist them on this path. We also reviewed the IWP and noted its importance in assigning a ticket. Next, we discussed the process for terminating a ticket. If the service provider or the beneficiary is ever unhappy with their relationship for any reason, either has the right to terminate the agreement by un-assigning the ticket. Remember, for an VR they must successfully close the case so that the Ticket will be considered “assignable”   Finally, we identified resources to aid you in the payments process. These resources included the TASC helpline, the www.yourtickettowork.com website, and the monthly calls hosted by Social Security and MAXIMUS. Let’s take a moment to review the key points that were covered in this lesson.   First, we discussed the history of the Ticket.   Second, we described Ticket Assignability. In order to check Ticket assignability, you will need to call the TASC helpline at 1-866-949-3687. Be prepared to provide your DUNS number, name, name of the organization, contact phone number, and Ticket Holder Social Security Number. Third, defined the terminology a service provider may hear while checking assignability, they are as follows: “Assignable” which means you may create and submit the Individual Work Plan or Individual Plan for Employment for VRs. Remember this is mandatory in order to assign the Ticket. ”Not in the Database,” then you will be referred to the beneficiary helpline. “Not Assignable,” indicates the Ticket could have been terminated for not meeting the eligibility criteria. “Assigned,” means that the Ticket is assigned to another Employment Network, or EN, or a Vocational Rehabilitation agency. In-Use SVR," this means that the Ticket is with a Vocational Rehabilitation agency and this agency is receiving Cost Reimbursement. We then described the Ticket Assignment process flow for Ticket Holders and Service providers. We know that there are multiple steps to assigning a ticket and ultimately the Ticket Holder has a choice whether they want to obtain self sufficiency and who they would like to assist them on this path. We also reviewed the IWP and noted its importance in assigning a ticket. Next, we discussed the process for terminating a ticket. If the service provider or the beneficiary is ever unhappy with their relationship for any reason, either has the right to terminate the agreement by un-assigning the ticket. Remember, for an VR they must successfully close the case so that the Ticket will be considered “assignable”   Finally, we identified resources to aid you in the payments process. These resources included the TASC helpline, the www.yourtickettowork.com website, and the monthly calls hosted by Social Security and MAXIMUS.

24. Resources for Success Technical Assistance and Support Center Toll Free: 1-866-949-ENVR (3687) FAX: 703-893-4149 TDD: 1-866-833-2967 www.yourtickettowork.com Monthly calls All EN Call All VR Call Before we end this session, let’s take a moment to discuss the resources available to your organization.   First, you can call the toll free helpline for assistance from the Technical Assistance and Support Center, or TASC. TASC was established to address technical assistance needs of the participating ENs. In doing so, TASC can provide regional and functional services to help enhance internal procedures, increase Ticket assignments and payments, and ensure more Ticket Holders access and retain employment.   Additionally, service providers can visit www.yourtickettowork.com to obtain additional information, download needed forms, and review available training materials.   Finally, once a month, both MAXIMUS and Social Security host a call to discuss changes and emerging issues regarding the Ticket to Work Program. There are two separate calls: one for ENs, and one for VRs. The All EN Call takes place on the first Thursday of every month, while the All VR Call takes place on the second Tuesday of every month. Please contact your Account Manager for more information regarding these calls. Before we end this session, let’s take a moment to discuss the resources available to your organization.   First, you can call the toll free helpline for assistance from the Technical Assistance and Support Center, or TASC. TASC was established to address technical assistance needs of the participating ENs. In doing so, TASC can provide regional and functional services to help enhance internal procedures, increase Ticket assignments and payments, and ensure more Ticket Holders access and retain employment.   Additionally, service providers can visit www.yourtickettowork.com to obtain additional information, download needed forms, and review available training materials.   Finally, once a month, both MAXIMUS and Social Security host a call to discuss changes and emerging issues regarding the Ticket to Work Program. There are two separate calls: one for ENs, and one for VRs. The All EN Call takes place on the first Thursday of every month, while the All VR Call takes place on the second Tuesday of every month. Please contact your Account Manager for more information regarding these calls.

25. This Completes The Ticket Assignment Training This completes the Ticket Assignment training session. Before you exit the course, please click the link on this slide to complete an evaluation of this training, as your opinion is very important to us.   Thank you for taking this course and giving us an opportunity to meet your training needs. If you have any additional questions, please contact your Account Manager.This completes the Ticket Assignment training session. Before you exit the course, please click the link on this slide to complete an evaluation of this training, as your opinion is very important to us.   Thank you for taking this course and giving us an opportunity to meet your training needs. If you have any additional questions, please contact your Account Manager.