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Minnesota 2-1-1 Statewide Vision

Minnesota 2-1-1 Statewide Vision. To make a positive difference in people’s lives by strengthening the ways people throughout Minnesota and western Wisconsin access help and engage in community life. 2-1-1 in Minnesota/Western Wisconsin. Free, confidential, anonymous call Staffed 24/7

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Minnesota 2-1-1 Statewide Vision

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  1. Minnesota 2-1-1 Statewide Vision • To make a positive difference in people’s lives by strengthening the ways people throughout Minnesota and western Wisconsin access help and engage in community life

  2. 2-1-1 in Minnesota/Western Wisconsin • Free, confidential, anonymous call • Staffed 24/7 • Access from all 87 counties in Minnesota; Douglas, Pierce, Polk and Saint Croix counties in Wisconsin • Dial 211 From: Any landline phone; AT&T, Sprint and Verizon Wireless cell phones • Dial 800-543-7709 or 651-291-0211 from cell phones

  3. Regional Call Center Partners North Central Region 2-1-1/First Call Northwest Region Tri-Valley Opportunity Council 2-1-1 Northwest United Way of Greater Duluth 2-1-1 Local Call Center Central Region United Way of Central Minnesota United Way 2-1-1 Southeast Region 1 Data Hub Data Only United Way 2-1-1 United Way of Olmsted County United Way 2-1-1 Region Greater Twin Cities United Way United Way 2-1-1 Southeast Region 2 Great Rivers 2-1-1 Gundersen Lutheran Medical Center

  4. Twin Cities 2-1-1 CallCenter • Accreditation by AIRS • Utilization of certified I&R specialists and Resource Specialists • Call volume tracking • Report capabilities • AIRS/2-1-1 LA County Taxonomy of Human Services • Service available in multiple languages

  5. 2-1-1 Database • Over 9,000 agencies listed as of 2012 • Over 23,000 services listed as of 2012 • All 2-1-1 call centers in Minnesota use the same database and have access to all of the agencies and services in it • Searchable by name, type of service, area served and/or physical location

  6. 2-1-1 Resources in Wisconsin • Agencies physically located in Douglas, Pierce, Polk and Saint Croix counties can be found at http://www.211unitedway.org • Agencies physically located in Wisconsin outside of the above counties that serve everyone in the state can be found at http://www.referweb.net/grir/ • Call 2-1-1 for resources available anywhere in Wisconsin

  7. 2012 Referrals • Over 250,000 calls were received in 2012 • Nearly 450,000 referrals were made • In 2012, 136 calls came in from Pierce County residents and 297 referrals were made • 15% of all callers are first time callers

  8. Basic Needs • Food • Housing/Shelter • Material Goods • Transportation • Utilities

  9. Consumer Services • Consumer Assistance and Protection • Consumer Regulation • Money Management • Tax Organizations and Services

  10. Criminal Justice and Legal Services • Courts • Criminal Correctional System • Judicial Services • Law Enforcement Agencies and Services • Legal Services

  11. Education • Educational Institutions and Schools • Educational Programs • Educational Support Services

  12. Environmental Quality • Environmental Protection and Improvement • Public Health • Public Safety

  13. Health Care • Medical Care • Health Screening and Diagnostic Services • Health Supportive Services • Human Reproduction • Health Facilities • Rehabilitation Services • Specialized Treatment/Medicine

  14. 2-1-1 Wisconsin Flu Clinic Finder • www.wisconsinfluclinic.info • Users can enter their zip code and find flu clinics located near their zip code • Information includes clinic location, eligibility requirements, intake procedure, fees, documents required, method of payment, hours and languages staff speak

  15. Income Support and Employment • Employment • Public Assistance Programs • Social Insurance Programs • Temporary Financial Assistance

  16. Individual and Family Life • Death Certification and Burial Arrangements • Domestic Animal Services • Individual and Family Support Services • Leisure Activities

  17. Individual and Family Life (cont.) • Mutual Support • Social Development and Enrichment • Spiritual Enrichment • Volunteer Opportunities

  18. Mental Health and Substance Abuse Services • Counseling Approaches and Settings • Mental Health Care Facilities • Mental Health Evaluation and Treatment • Mental Health Support Services • Substance Abuse Services

  19. Organizational/Community/International Services • Arts and Culture • Community Economic Development and Finance • Community Facilities/Centers • Community Groups and Government/Administrative Offices • Community Planning and Public Works

  20. 2-1-1 Access to Information During and After a Disaster • A statewide communication infrastructure already in place • Pre-existing disaster resources and the ability to change and add new information as it arrives • 24/7 live coverage with multilingual access

  21. 2-1-1 and Local Disasters • Hurricane Katrina – 2005 • 35W Bridge Collapse – 2007 • Floods • Extreme Heat: Cooling shelters • Tornadoes with large-scale damage

  22. Organizational/Community/International Services (cont.) • Donor Services • Information Services • International Affairs • Military Service • Occupational/Professional Associations • Political Organization and Participation

  23. United Way 2-1-1 Promotional Materials • Brochures in English/Spanish and Hmong/Somali • Fact sheets • Posters in English, Hmong, Somali and Spanish • Go to https://www.unitedwaytwincities.org/campaign/materials/ and click on United Way 2-1-1 to download or order materials

  24. Website • Website launched December 20, 2011 (http://www.211unitedway.org) • 25% of total referrals 2-1-1 provided in 2012 came from people using our website • Information pulled from 2-1-1 database of resources (CTK software) • Updated each day, once a day

  25. Database Search Options • Four ways to search for agency/service information • Sort results by distance, name, city, county or zip code • Search tips • User ability to send search results by e-mail to another person

  26. Website Tools for Professionals • Registration, login and profile creation for professional users • Agency staff can request updates to be made to their agency’s information in the database • Save favorite searches • View recent searches in historical format

  27. Other Website Features • Service Bulletins: Community events • Help videos for public users and professional users • Map and driving directions linked to agencies

  28. Future Website Features in 2013 • Instant message chat between website users and 2-1-1 staff • Ability for professionals to run reports and utilize collaboration tools • Inclusion of a message when emailing search results • Visible update contact field for each agency

  29. Future Website Features in 2013 • Professional ability to associate themselves with multiple agencies • Printing of select agencies from search results, rather than having to print all • Service bulletins organized by area event is located

  30. Contact me at:Kristen FogertyCeridianUnited Way 2-1-13311 East Old Shakopee RoadHQ2EMinneapolis, MN 55425651-994-2719kristen.fogerty@ceridian.comFacebook: Kristen Fogerty UnitedWay

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