Seminarium # 8: Location system/RFID taggar

1. Seminarium # 8:Location system/RFID taggar Tomas Wangdell tomas@nortel.com Nortel Användarförenings 36:e seminarium Umeå 26-27 maj 2009

2. Agenda DEL 1 GENERELL ÖVERSIKT Vad är ”Lokaliseringstjänster” ? Hur fungerar det ? Vad skall man ha det till ? Vilka sorter finns det ? DEL 2 MER DETALJER & EXEMPEL Exempel Asset Tracking and Management System Exempel Clinical Alarms and Alerts Wireless WoVOIP/DECT UC/nya användningsområden SYFTE Sätta Nortel på ”kartan” när det gäller lokaliseringstjänster Ge en insikt om vad det rör sig om Vilja boka möte

3. Litet lexicon  RFID Radio Frequency ID Identitetsinformation för ett objekt/person Sk tagg ”skickar” RTLS Real Time Location Tracking System Realtidsbaserad lokaliseringssystem ”fångar”

4. CITYWIDE MONITORING IN BUILDING ASSET TRACKING ε ε GATE SECURITY ε ε ε ε ε INVENTORY MANAGEMENT FLEET TRACKING CRITICAL INFRASTRUCTURE MONITORING RFID en växande företeelse inom alla brancher Improving Efficiency with Real-Time Status Vi kommer företrädelsevis att titta på sk In Building Asset Tracking (dvs med ett underliggande WLAN)

5. Varför RTLS? • Leverage WLAN infrastructure with Wi-Fi-based asset/personnel tracking and location applications • Fast locating of tagged equipment improves core services • Location context for workflows makes business operations and processes more efficient • Locating lost or missing equipment saves money • Preventing theft reduces cost

6. Location Tracking in Healthcare 1. Asset Tracking • Clinical equipment • Wheelchairs • Beds • Medical assets • IT assets • 2. Staff tracking • Process/workflow improvement • Nurse safety – panic alarming • 3. Patient tracking • Process improvement through departments • Mental illness facilities • Nursing homes/elderly care

7. Location Tracking in Mfg. & Supply Chain 1. Asset Tracking • Production equipment • Transport equipment • Tools 2. Staff tracking • Safety • Work-flow • Regulatory compliance • Time and attendance 3. Inventory tracking • Work in progress items • High value parts • Assemblies • Crates, carts, pallets

8. Location Tracking in Process Industries 1. Asset Tracking • Production equipment • Transport equipment • MRO Equipment • Explosives / chemicals 2. Staff tracking • Safety in hazardous work areas ( mines, chemical plants, etc. ) • Work-flow • Regulatory compliance • Time and attendance 3. Inventory tracking • Raw materials transport • Finished goods

9. Olika typer av lokaliserings tjänsterRTLS vs. Conventional RFID • Passive RFID - Short Read Range Identification Technology • Chokepoint-based • More data than barcode, easily readable, becoming inexpensive • Standardized (EPC Global ) • Primarily an identification resource – not for location tracking. • Active RFID - Location Tracking – Point Solutions • Use portals/scanners as overlays to existing LAN/WLAN • No standards proprietary networks • Various frequencies, tags & vendors create incompatible silos • Varying levels of performance, scalability and accuracy • RTLS - Location Tracking – Leverage 802.11 coverage • Real-time enterprise-wide location tracking • Proprietary overlay systems over 802.11 networks • Open standards 802.11-based leverages WLAN infrastructure

10. Intranet Client-Based Location (WLAN) “Jag är här” Signal strength (of APs) collected by client (tag/PC) Client sends data to location server over WLAN (of known location) APs Client-Based • Pros: • Low cost of investment • Infrastructure agnostic • Good for on-demand applications • Potentially more accurate RSSI 2 RSSI 1 RSSI 3 Client Device Or tag • Cons: • Devices require client • Not suitable for low cost, simple devices • Requires calibration of Location Server • Requires transport of location info over WLAN network • Cons: • Devices require client • Not suitable for low cost, simple devices • Requires calibration of Location Server • Requires transport of location info over WLAN network RSSI 1, 2, 3 Wireless Security Switch Mgmt. / Location Server Application Workstation

11. Intranet Infrastructure-Based Infrastructure-Based Location (WLAN) “Du är där”Signal strength (of MU) collected by AP/SPs WLAN system sends data to location server via API Client Device Or tag • Pros: • Low cost of investment • Clientless • Can locate active tags RSSI 1 RSSI 3 (of known location) APs • Cons: • Requires homogeneous WLAN network • Difficulty with certain applications like E911 • Requires calibration of Location Server • May require modification of MAC • Can be fooled by client • Cons: • Devices require client • Not suitable for low cost, simple devices • Requires calibration of Location Server • Requires transport of location info over WLAN network RSSI 2 Wireless Security Switch Mgmt. / Location Server Application Workstation

12. NortelMCS eMail Asset Tracking & Management – Översikt Communications Software Professional Services - complete service suite: design/deploy, implementation, training, support IBSS SynTrack – integrates location and inventory info from various vendors into a single framework. Policy engine drives automated actions/alerts. Application Software RTLS Base Software Ekahau Positioning Engine – calculates the current position of tagged assets Transport Wi-Fi infrastructure - used for transport or others None – Ekahau leverages Wi-Fi infrastructure Readers & other hardware Wi-Fi Tags Active Wi-Fi Tags Ekahau “Software Tag” Clients Advantages – Leverages WLAN Infrastructure – Requires No Readers or Proprietary Hardware – Leverages Best-in-class Partner Technologies

13. Exempel på “Wi-Fi tag”:Ekahau T-301A • Ekahau’s 3rd Generation Wi-Fi Tag • Built-in CPU, 802.11-b radio, full IP stack, motion sensor, memory and power circuitry • Li-Ion battery packs for up to five year battery life • OTA (Over the Air) configuration and alerting • Multi-application • Personnel security via belt clip • Object tagging via surface mounting, tie-wrap, hanger etc. • Two programmable (call/panic) buttons • Programmable signal LEDs and customizable buzzer • Secure • Optical tamper switch detects unauthorized removal of the tag • Supports WEP and WPA-PSK, WPA2-PSK • Events that cause a Tag to provide a location update to EPE • Periodic Update • Button Press • In Motion • After Motion • Tamper Event There are other form factors of the tags, the T301B is the badge tag (w/o LED display) and T301BD (w/LED display)

14. Personnel / Asset Tracking with Location TechnologyEnd-User Impact • Employee Safety • Improve employee safety by knowing where they are if they are in distress • Improved communication • Communicate with a person based on their location (closest to “x”) • Improved Use of Resource Allocation • Leverage assets and investments to their full potential • Track usage (by floor, room, zone) • Track / prevent loss • Locate equipment by proximity to your current location 14

15. Agenda DEL 1 GENERELL ÖVERSIKT Vad är ”Lokaliseringstjänster” ? Hur fungerar det ? Vad skall man ha det till ? Vilka sorter finns det ? DEL 2 MER DETALJER & EXEMPEL Exempel Asset Tracking and Management System Exempel Clinical Alarms and Alerts Wireless WoVOIP/DECT UC

16. Asset Tracking & Management Start on high-return, location-aware applications for tracking assets, personnel and patients. Use of Radio Frequency Identification (RFID) capabilities, integrated with mobile communications, inventory solutions and directory applications, to track the location of assets, patients and clinicians. Solution Benefits • Improve efficiency through better utilization • of assets and resources. • 40% Reduce Asset Loss/ theft and 10% • less inventory. 25% reduced rental costs. • Streamlining Patient Workflow by 15%-20% • Enhanced Patient & Clinician Safety

17. Asset Tracking solution Leverage the WLAN network to provide real-time location & status of assets, inventory, & people • Determine efficiency by recording the movement of assets & people • Increase efficiency and safety/security through automated alerts based on location • Provide new revenue-generating services to some verticals (such as “track my child”, …) • Ekahau Finder/Tracker Application or IBSS provides a holistic view of the current placement of assets, inventory or people at any time on map-based software • Ekahau Tags, Badges or Clients are used to identify assets, inventory or people to be tracked • Location Clients can be placed on many different wireless devices, including: Nortel Wireless VoIP Handsets, handheld RFID or barcode scanners, PDAs, and laptops • UC integration – click to call from GUI, generate UC-based event messaging based on business rules WLAN 2382 (part of core network) LAN IBSS or Finder/Tracker Application & Server Positioning Engine & Server Wireless APs (part of core network) Badges Web Service interface to UC Operator Station Tags Clients IBSS or Finder/Tracker GUI

18. Asset tracking solutions for Healthcare: asset management, personnel safety, maintenance status & mat’ls replenishment

19. Asset Tracking & Management • Asset Database • Proactive Alarms & Alerts • Tabular Forms & Format • Graphical Mapping • Spatial Location • Find Me / Follow Me • Communications Enabled “Click to Connect”

20. Entities shown on imported floor plan Selection of tracked entities Icons and colours differentiate types and states of entities SynTrack for Healthcare – Location Track

21. Clicking on this icon will initiate a call to David Jones SynTrack for Healthcare – Multimedia Services Click to call makes it easy to communicate with tracked personnel UC may also support IM, File sharing, or sending files can also be initiated. Microsoft OCS (shown), Nortel MCS and IBM Lotus Sametime Other Multimedia services are also available to initiate with John Davis

22. Asset Management Enhanced UC Solution Asset Management Solution integrated with Nortel UC solutions (MCS, ICA) Location extended UC Presence Current location updated in real-time Efficiency: Call closest resource UC enhanced Asset Management UC Click to Call and Presence within the Asset Management Applications Asset Management automated alerts delivered to UC clients Productivity: Automate workflows with communications Drive efficiency gains and value through convergence of Asset Management and UC communications Nortel Confidential & Proprietary 22

23. General Healthcare Alerts and Alarms with Ekahau Tags and OCS • Leverage alert buttons on Ekahau T301 tag • IM based on alert • Location of incident shown on OC client location map

24. Locator Module: Virtual Worker Safety Capability delivered: Consent-based tracking of people Monitor safety of remote worker via password based updates Escalation procedure – IM, call, send GPS co-ordinates to police Value to customer: Ensure the safety of staff working in high-risk environments Lone Healthcare Worker Safety UC-enabled line-of-business applications (Services Integration) Nortel Confidential & Proprietary

25. “Where is it” – Equipment Locator • Allows a worker (Nurse) to locate the nearest piece of equipment of a certain type. • Equipment must be location tagged with use status monitored • Nurse’s location is tracked as well • Nurse interacts with the system on any phone using an IVR system. • Speech recognition allows question to be asked in any number of ways using natural language Where is an IV pump? The nearest IV pump is in the east hallway outside room 301

26. Clinical Alarms & Alerts A full-solution approach that manages the broad variety of notifications and delivers them effectively to mobile devices. Sends event-driven alarms and alerts instantaneously to the right clinicians based on their role, the skills required and the clinician’s proximity to the location where the skills are needed. Solution Benefits • Improved care and staff efficiency through real time delivery of clinical alerts to mobile staff handsets. • Effective communication between clinician • Efficient response to care requirement • Enhanced Patient & Clinician Satisfaction

27.  Event Processing: Clinical Alarms/Alerts Automated alerts are generated from monitoring devices to improve efficiency and response • Improve response to out-of-bounds conditions • Save time & increase staff efficiency • Improve workflow, performance & operations • Automate recording of audit trail for performance analysis • Wireless VoIP handsets are leveraged to enhance response • Integration of various systems that monitor state or condition and with systems that control output • Event Processing and Alarm Manager software drives alerts and information from monitoring devices to the right member of staff on their device of choice • UC integration generates UC-based event messaging based on business rules; automates creation of click-to-call options to respond to events Alarm Manager (Emergin, Comtech, … • Monitoring device detects out-of-bounds condition, an alarm is triggered & sent to Alarm Manager • Alarm Manager determines distribution of alarm, and sends alarm message to staff WLAN handset • Staff member’s WLAN handset rings, a text message is displayed indicating problem • Staff member can decide to accept, reject or phone the location where the alarm was generated; if not accepted, an alternate responder is contacted according to rules defined on alarm manager WiSP with Event Processing (optional)) Application Gateway 2246 (part of core n/w) LAN/WLAN   Device gateway  Registered staff Monitoring devices

28. Clinical Alarms & Alerts solution for Healthcare: improve response to out-of-bounds conditions – improving efficiency & care

29. Clinical Alarms & Alerts Example: Patient Monitor Alarm to WLAN Handset(s) 4. Alarm Manager determines distribution of alarm. Sends alarm to attending nurse’s WLAN handset Alarm Manager WLAN Access Point 3. Patient Monitor sends alarm message to Alarm Manager 5. Attending Nurse’s WLAN handset rings and a text message is displayed indicating problem and monitor the alarm was sent from. Nurse is busy and does not accept the alarm 2. An alarm is triggered 1. Patient Monitor detects an out of bounds condition 6. After a preset time the alarm rings the charge nurse’s WLAN handset. Alarm accepted.

30. SynTrack for Healthcare – Out of Zone alerts Infusion Pump is moved out of the Ward Movement out of the zone triggers a alarm message to WLAN handset and IM

31. Enhancing a Clinical Process: Emergency Response Code Team Code Blue!!! Today • Human intensive process • Impact on Patient Care • High latency response • Error prone • Noise levels • Expensive Announce Intercom Team Converges Code Team Action Manually Log Manually identify team and send messages Collect Patient Records Name num Name num Name num Name num Name num Name num Minutes 1 2 4 6 8 10 Code Team Code Blue!!! With Code Response • Faster response to critical events=lives saved and less litigation • Highly Automated less prone to human errors • Accurate logs • Reduced Interruptions to staff Announce Automate Team formation Using Presence, Location etc. Code Team Action Auto Log Location Identity Presence Message Bridge Call Record Data Improved Patient Care, CSAT and <12 Month ROI 31

32. Nurse Call Server Based Applications Nav Up Enter Nav Down Nav Up Enter Alarm System Nav Left Nav Right Nav Down Nav Left Nav Right Heating, Ventilation and Air Conditioning (HVAC) Paging/email Patient Monitoring Application GatewayNortel Wireless Application Gateway 2246 WLAN Handset 6100 Series Wireless Application Gateway 2246

33. DMC DMC DMC COMPANION DECT Messenger • Real World Connection • Complete alarms system with back-up, logging, escalations • Scalable and modular architecture allowing multiple input sources including hard contacts, paging controllers, serial streams and IP • Output escalations to GSM or other devices • Email notification • Scheduler to allow different users and/or escalations by time of day LAN ESPA Serial input Web i/o GSM output Hard contact i/o external systems Input and outputs

34. Nortel Phone Pool Checkout Solution Efficiency • Staff can “self check-out & check-in” handsets by simply swiping barcodes on the phones and staff badges at kiosk • Benefits • Improve communications effectiveness between clinicians • Eliminate need to post new clinician telephone numbers • for each shift • Fewer WLAN handsets with better utilization • Flexible numbering scheme • Wide range of applications • Nurses, Housekeeping… Call Server Micro-kiosk with scanner Phone Pool Application This solution has been disclosed as a Nortel patent and currently is protected by a Provisional Filing. The patent description is available under Disclosure 19331RO.

35. Hospital Room Change Phone Management “Patient follow me phone” There are a significant number of patient room moves managing communications is costly Patient DN is now assigned to the phone In the new room Scan phone, Scan patient

36. MPTC – Cell Phone extension • Allows Cell phones to be checked out at MTPC station and receive PBX calls. • Simplified Mobile-X but initially without presence (we will migrate this solution to leverage Mobile-x) Scan phone to receive PBX calls Scan phone to Stop receiving PBX calls All PBX calls to doctors DN are forwarded to his Cell phone

37. Är ni intresserade ? Tomas Wangdell tomas@nortel.com 070-2663559 Attraktiva starterbjudande under 2009  ...