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Presented by: Ann Wyganowski MBCP, CBRM, MBCI Mark Baker, MA, CBCP , FCIP, CRM

Operational Business Risks Beyond the Economy and Competition and How to Mitigate Them. Presented by: Ann Wyganowski MBCP, CBRM, MBCI Mark Baker, MA, CBCP , FCIP, CRM Fred Winegust, MBA, BSc. Who are we?. Mark W. Baker

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Presented by: Ann Wyganowski MBCP, CBRM, MBCI Mark Baker, MA, CBCP , FCIP, CRM

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  1. Operational Business Risks Beyond the Economy and Competition and How to Mitigate Them Presented by: Ann Wyganowski MBCP, CBRM, MBCI Mark Baker, MA, CBCP, FCIP, CRM Fred Winegust, MBA, BSc.

  2. Who are we? Mark W. Baker • Risk and Insurance Management, Business Continuity Consultant Ann Wyganowski • Vice-President - HZX Business Continuity Planning Fred Winegust • Centennial College

  3. What Problems are faced by small business? One Problem • Risk of Disrupted Operations during a disaster • No Cash Flow • Lost Customers • Insurance ≠ Recovered Operations

  4. What Problem are you Solving? What disrupts business operations?

  5. What Problem are you Solving? What are you trying to recover? = Facilities Supply Chain Workforce Customers Cashflow

  6. Some terms Emergency Management An ongoing process to prevent, mitigate, prepare for, respond to, and recover from an incident that threatens life, property, operations, or the environment CSA z1600

  7. What does it really mean? Emergency Procedures and Crisis Communications • React to the incident and control it • Make sure people are safe

  8. Some terms Business Continuity An ongoing process supported and funded by senior management to ensure that the necessary steps are taken to identify the impact of potential losses, maintain viable recovery strategies, recovery plans, and continuity of services CSA z1600

  9. What does it really mean? Business Continuity • What you do next to keep business running

  10. Why was the study and effort commissioned? • Small business is over 80% of Canada's economy • Communities Rely on Resilient small business communities • Collapse of the Algo Mall in Elliott Lake • Hurricane Sandy • Goderich Tornado • Small business owners admit their lack of preparedness

  11. What was discovered? • Small businesses are faced with a range of options to solve this risk? • Range of products • Range of prices (including free) • Appears to have had little effect • Only 9% of the survey sample actually put a plan in place

  12. What was is small business looking for? • A Business Continuity product • Clear, understandable • Easy to Use • Quantifiable business value • Relevant to the small and medium sized business community.

  13. Conducting the Study • The core team • Mark W. Baker, a Toronto based consultant - The Industry Partner) • Centennial College - Provided a lead investigator, Ginette Soulieres, a marketing expert, Fred Winegust and several students, Mara Abolins, Irene Gurbein, Nitin Patkar, Jesse Preston • Federal Economic Development Agency for Southern Ontario’s Applied Research and Commercialization Initiative - provided funding

  14. The Extended Team • Teamedup with the Ontario BIAs and Chamber of Commerce Organizations • Provided us help and guidance on how to reach small business • Sent questionnaire out asking for Small business opinions on Business Continuity and Emergency Management • Thank you!!

  15. The study in detail – How? We sampled communities across Ontario assisted by variousBusiness Improvement Area and Chamber of Commerce Organizations

  16. The study in detail – Participants We reached out to the Small & Medium Business segment and examined various business segments, structures and education levels

  17. The study in detail – Results Observations about risk … Expected not Realized Expected and Realized Realized not Expected

  18. The study in detail – Results A combination of emergencies and business related risks can stop the business cold. Small & Medium Business will only plan for business continuity risks if it was seen as a higher priority or they had the time and skill to do so

  19. What Problem are you Solving? What disrupts business operations?

  20. Business Risks and Disruptions27 different risks were identified as being expected or realized by the responding population

  21. The study in detail – Results Those with a plan… • 15 told their insurance company • 0 received a discount • 14 following best practices, business mandate • 14 kept their plan on paper or a word processing template • 8 /21 got their plan from “head office” 21 respondents had a plan 4 had to execute the plan

  22. Business Continuity Planning Inhibitors and Motivators

  23. Planning Inhibitors & Motivators All clusters saw business continuity as a low priority with limited time to put a plan in place as the inhibitors. Those who suffered a disaster also indicated budget was an issue. Skill set was sited by those who have not suffered a disaster

  24. Business Continuity Planning Inhibitors and Motivators

  25. Planning Inhibitors & Motivators Whether there is a business continuity plan in place of not, both are looking for an insurance discount. Those with no plan also want to see proof that you can get back to business faster if you have a plan in place

  26. Small Business – What business value do they need to see • The small and medium business market needs to see business value to invest the time and effort to produce a business continuity plan • The offering must be $500 and under, and take less than 5 hours to put together • Working with a business community level organization is critical to success.

  27. Planning Inhibitors & Motivators The price point which contained a stated price and some time to spend putting the plan together clustered at $500 and no more than 5 hours

  28. We have tried to address your stated needs! Inhibitors Motivator

  29. We now have the program! • Invest 5 hours and $350 per participant • In-person support from experienced Business Continuity experts • Arrive with specific information about employees, suppliers and insurance • Leave with a complete Business Continuity Plan • Evolution of a workshop run in York Region and Centennial College • Workshop will be modified based on input from the survey from your specific community

  30. 4-5 Hour Program Agenda • Small Business Successes – Facing the Unforeseen • Managing Risk • Case Studies • Insurance • Priorities to Protect my Business (Workshop) • Emergency Procedures & Crisis Communications • Successful Business Continuity Plans • Strategies for Success • Example Plan content • Plan Content Development (Workshop) • Content creation • Consulting help • Discussion • Wrap up and Next Steps

  31. What Solution is being offered? The Solution and What it does: • Business Continuity Plan • Faster Recovery & Cash Flow • Competitive Advantage

  32. Questions? See us that the 3PM session!

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