Veterans’ Program Services in the One-Stop Environment Veterans’ Program Staff Training

1. Veterans’ Program Services in the One-Stop Environment Veterans’ Program Staff Training Delivering Priority of Services & Case Management

2. Training Objectives • These are the objectives of this presentation: • Awareness of the Veterans’ Program Mission • Understanding of the Priority of Services entitlement for Veterans • Understanding the Importance of Intensive Services • Using the Case Management Tools in the Employ Florida Marketplace (EFM) • Awareness of U.S. Department of Labor, Veterans Employment & Training Service (USDOL/VETS) Expectations • Understanding of State Strategies for Success • Awareness of the State’s Areas of concern

3. Florida’s Veterans Program Mission The mission of the Department of Economic Opportunity’s (DEO) Veterans’ Program: To promote and maximize the employment of Florida's veterans, especially veterans with barriers to employment, utilizing the complete menu of One-Stop Career Center resources.

4. USDOL/VETS Overview & Concerns • The USDOL/VETS offers employment and training services to eligible veterans through a noncompetitive Jobs for Veterans State Grants (JVSG) Program. • USDOL/VETS offers competitive grants • Reporting, Desk Audit Tool and Technical Assistance Visit overview

5. State’s Areas of Focus • Focus for the State Veterans’ Program: • Follow-up on job referrals and Job Development contacts • Case management to veterans with barriers to employment • Contacting EFM self-registered veterans • Verifying veterans’ EFM registrations • Direct placement requirements by Regional Workforce Board (RWB) • Reducing services to non-veterans by veteran employment representatives • Your feedback on challenges and issues related to service delivery

6. Program Reminder • Priority of service changes, effective January 19, 2009, requires: • Identifying and informing veterans and eligible spouses, including widows and widowers as outline in Veterans Program Letter (VPL) 03-04, Enclosure 2b, page 4, “Other Eligible Person”. • Implementing Priority of Service • Responsibilities of states and local One-Stop Career Center’s • Monitoring compliance with Veterans’ Priority of Service • Data collection and reporting on Priority of Service

7. Priority of Service Identifying and Informing Covered Persons • Florida’s veterans and eligible spouses are to be notified of programs and/or services available at the point of entry. • In general, an Eligible Spouse is: • The spouse of a person killed in action or who died of a service-connected disability • The spouse of any member of the Armed Forces serving on active duty who is missing in action, captured in the line of duty, of forcibly detained or interned in the line of duty by a foreign government or power • The spouse of any person who has a total disability permanent in nature from a service-connected disability or died while disabled • Points of Entry include; • Physical locations, such as One-Stop Career Centers • Web sites • Career/Jobs Fairs • Mass Recruitments

8. Priority of Service Service Delivery Point of Service Entry using Employ Florida Marketplace (EFM): Approximately 75% of veterans have self-registered in EFM versus receiving staff-assisted registrations at the One-Stop

9. Priority of Service Service Delivery Florida uses the EFM as the employment service delivery system. EFM’s features include: Identifying all self-registered veterans and eligible spouses, which includes Unemployment Insurance (UC) Migration. A messaging system: Direct communication with veterans, providing information on job alerts, job fair and veterans related information. Virtual Recruiter:A search agent that automatically reviews job postings and notifies the client of jobs that match their skills

10. Priority of Service Service Delivery https://www.employflorida.com

11. Priority of Service Service Delivery EFM Automated Service for Veterans and Eligible Spouses: Newly self-registering veterans and eligible spouses are presented with a “Veteran Priority of Service” button option, so that they may receive information concerning their entitlements.

12. Priority of Service Service Delivery

13. Priority of Service Service Delivery When clicked, the Florida Veteran Priority of Service page will be displayed. The same information is located on EFM Veteran Service page. EFM Service code 089: Notification of Veteran Priority of Service is added to the service plan after a veteran self-registers and clicks on the Veterans Priority of Service tab. EFM Service code 189: Notification of Veteran Priority of Service is to be added when a staff assisted service is provided and includes the provision of information on Priority of Service to veterans and eligible person.

14. Priority of Service Monitoring For monitoring proposes: The Priority of Service codes 089 and189 will be reviewed during State monitoring and VETS Technical Assistance visits.

16. Performance Measurements Weighting: Assures that special consideration is given to disabled veterans requiring intensive services. The Entered Employment Rate (EER) is adjusted based on the proportion that veterans who entered employment after receiving intensive services represent among all veterans who entered employment. VPL 05-08 Wtd EER Calculation - Tool http://www.dol.gov/vets/VPLS/VPLDirectory.htm

17. Intensive Services & Case Management All veterans who are pursuing employment will be registered in the EFM system. Veterans with barriers to employment will be provided with the necessary initial assessment and the required documented intensive services, as well as case management where needed. Case Managementcan be established in the EFM. Assessments and Employment Development Plans (EDPs) can be created in EFM.

18. Services Strategies for Success • Educate staff/partners (One-Stop Career Center associates, managers, LVERs, DVOPs, etc.) • Stay current on veteran related programs; local, state and national • Ensure staff have access to job tools: updated computer equipment, Internet, e-mail, training, etc. • Effective marketing of the program: planned and coordinated employer visits benefits RWB program objectives as well as veterans • Marketing One-Stops to veterans: serving employed as well as unemployed veterans • DVOP/LVER staff coordinate and effectively communicate with RWB One-Stop Center managers on veterans’ issues • Seamless and fully integrated veterans’ employment services

19. Marketing Strategies for Success • Marketing plans raise awareness among employers about veterans as well as One-Stop Career Center services. • Examples include, but are not limited to: • Job/Career fairs • Employer visits • Media outlets (coordinate with RWB management) • Community groups, Military organizations and service organizations

20. Strategies for Success Follow-up ! Follow-up !! Follow-up !!!

21. Employ Florida Marketplace (EFM) • Services Reminders: • Veteran registration, including skill profile • Case Management, create Individualized Employment Plan (IEP) • Provide meaningful service (services with asterisks in EFM commence or extend participation of the veteran) • Accurate and concise case notes in EFM • Resume builder • Veteran File Search and Skills/Job matching • Identify self-registered veterans • Client messaging for effective communication • Alerts as reminders or triggers to veterans

22. Summary • We discussed the following objectives: • Awareness of the USDOL/VETS Jobs for Veterans Grant • Understanding of case management • Understanding of the Priority of Veteran Services • Understanding of State strategies for success • Awareness of additional Veteran programs • State areas of focus

23. Contact Information Shawn Forehand Paul Furbush State Veterans Programs Coordinator (850) 921-3867 (850) 245-7424 Fax: (850) 921-3495 shawn.forehand@deo.myflorida.compaul.furbush@deo.myflorida.com Resources; DEO Veterans’ Workforce program Resources http://www.floridajobs.org/workforce/Vet_Resources.html DOL Vets Veterans Program Letters http://www.dol.gov/vets/VPLS/VPLDirectory.htm Student Veterans of America http://www.studentveterans.org