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Enhanced Access E-Consultations

Learn about the rising trend of E-consultations to support GP appointments, including video consultations and SMS messaging. Discover the process, benefits, and potential advantages of integrating this technology into primary care services.

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Enhanced Access E-Consultations

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  1. Enhanced AccessE-Consultations Presented by Ros Whitehead, Practice Engagement Lead

  2. Primary Care Consultations • The use of technology to support GP appointments is growing in popularity: • Video Consultations • e-Consultations • 2 way SMS messaging

  3. Aims • Focus will be on E-consultations • What is an E-consultation? • How does it work? • Highlight potential benefits

  4. What is an E-Consultation? It is a patient communicating with their GP online Condition-based questionnaires Via a mobile app or online portal Replies are not instant but are expected by a certain time frame

  5. How it works? Patients make practice website first point of contact Range of options open to the patient • Find out about symptoms, conditions, treatments • Request call back from 111 clinician • Send details of problem/query to GP GP will receive information as a task Deal with online, make face-to-face appointment, call patient for further details or prescribe

  6. How it works? Cont…

  7. How it works? Cont…

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  10. How it works? Cont…

  11. Potential Benefits • Reduce unnecessary appointments • Patients receive the right care • Better health outcomes • Improved efficiency • Free up GP Time • Reduce A&E admissions

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