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UC, OK, but ...

UC, OK, but. Data News Business Forum Tom Van Wint. My definition. UC is not a product Instead, UC is a combination of products, tied in a way that any device can use any resource UC is therefore a concept. UC vs UM.

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UC, OK, but ...

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  1. UC, OK, but ... Data News Business Forum Tom Van Wint

  2. My definition UC is not a product Instead, UC is a combination of products, tied in a way that any device can use any resource UC is therefore a concept

  3. UC vs UM • Unified Messaging takes care of all non-real-time communications (mail, fax, SMS, ...) • Unified Communications takes care of all real-time communications (voice, video, ...) But what is voicemail then? And what is voicemail-to-mail then?

  4. Components • Communication channels • Mail • Fax • Voice (and voice conferencing) • Video (and video conferencing) • Chat (IM) • Presence • Desktop sharing • Devices • PDA • Fax • Phone (mobile or fixed) • Video equipment • PC

  5. Arguments • Project delays because you don’t know HOW to contact a colleague? • CapEx is evil! (Is it?) ... and a bunch we’ve already heard about during the transition to IP telephony

  6. The green grass at the other side ... • One voicemail system, preferrably the Office • Presence identification • Integrated messaging, such as fax, mail and voicemail • Instant Messaging • Conferencing (audio & video)

  7. The green grass at this side ... • Which voicemail system? Why not forward? • Presence should be managed, but ... • Fax-to-mail, sound on platforms such as Citrix • Is IM really “more productive”? And is it “instant”? • Is conferencing a UC feature? Who takes credit?

  8. Device centric to User Centric • A MUST READ: SIP Communications for Dummies • SIP URIs and consequences • Increased complexity for techs?

  9. Processes ... Some funny examples • Demo of IM to backoffice • Star Trek • The Ends of the Saucage

  10. My crystal ball • UC will become a standard feature in any communication system • The cloud ...

  11. My crystal ball The McCloud ...

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