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SG ADMINISTRATION

SG ADMINISTRATION. PRELIM REVISION. UNIT 1a: Organisation Structures. Charts show Structure and size Levels of management Lines of communication, command/ authority Spans of control Relationships – line and lateral. UNIT 1a: Organisation Structures. Charts can change Tall or flat

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SG ADMINISTRATION

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  1. SG ADMINISTRATION PRELIM REVISION

  2. UNIT 1a: Organisation Structures Charts show • Structure and size • Levels of management • Lines of communication, command/ authority • Spans of control • Relationships – line and lateral

  3. UNIT 1a: Organisation Structures Charts can change • Tall or flat • Affects of restructuring

  4. UNIT 1b: Functions of Departments • Purchases • Sales/marketing • Finance • Human Resources/Personnel • Administration • IT Services • Centralisation of services Function Job titles Duties

  5. UNIT 2a: Office Layout Layouts • Open plan or cellular • Features/advantages • What to consider when changing HOW to bring about change • Involve workers • Communicate with workers – ideas – tell of benefits • Check on benefits

  6. UNIT 2b: Health and Safety Legislation to know: • Health and Safety at Work Act • Display Screen (Equipment) Regulations • Reporting of Accidents • First Aid • Responsibilities of employer and employee

  7. UNIT 2b: Working practices Working out of office: • Teleworking/homeworking using computers to link • Hot desking • Flexitime

  8. UNIT 2c: Reception • Reception area – features • Reception duties • Deal with visitors • Deal with books – reception register, staff in/out, appointment diary • Security

  9. Hardware Software Word processing Spreadsheet Database Powerpoint Email E-dairy Editing Formatting File management Networks – LAN, WAN ICT - Information and Communications Technology

  10. Internet Equipment: modem ISP URL - address Search engine Websites – web pages Download Email Good web page/site Home page Hyperlinks (easy to navigate) Search facility in site Contact details Ecommerce – online booking – secure payment ICT - Information and Communications Technology

  11. UNIT 5: Sources of Information • Electronic sources • Paper based sources • People based sources

  12. UNIT 7: Travel • Requirements – travel request form • Research – internet • Booking • In writing: accommodation booking form/travel booking form • By fax, email, traditional post • Prepare itinerary • Payment • Expense claims

  13. UNIT 6: Presentation and Presentation of Information • Written • Letter, memo, report, itinerary, form • Graphs and charts • Bar chart, line graph, pie chart etc • Equipment/software to present • Digital projector/powerpoint; flip chart, overhead projector

  14. OFFICE EQUIPMENT • Printers (colour?) • Photocopier - collator • Laminator • Binder • Camera • Scanner • Shredder

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