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‘Developing talent in claims to ensure a successful future’ Sam Rees-Adams

‘Developing talent in claims to ensure a successful future’ Sam Rees-Adams. Director of Education. The Questions. How can companies capture and grow talent? In this constrained economic climate, can and should companies continue to invest in staff?

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‘Developing talent in claims to ensure a successful future’ Sam Rees-Adams

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  1. ‘Developing talent in claims to ensure a successful future’Sam Rees-Adams Director of Education

  2. The Questions How can companies capture and grow talent? In this constrained economic climate, can and should companies continue to invest in staff? As technology and automated processes become increasingly prevalent, how do you ensure staff feel valued and motivated?

  3. The Big Picture In 2007, the total net premium income for general insurance was £32.9 bn For life and pensions it was £185 bn Between 1997 and 2007 claims paid have increased by 57%, from £14.2 bn in 1997 to £22.3 bn in 2007

  4. The Bigger Picture UK insurance industry is largest in Europe and 2nd largest in world, with 11% of total worldwide premium income Employed 309,000 people in 2007 Controlled 15% of investments in London Stock Market in 2006 2006/7 tax year = £9.7 bn in taxes

  5. To invest or not to invest? The long term view Comet Replacement Services survey A rise in fraudulent claims Claims staff can cost you money or save you money

  6. Capturing Talent Know what you’re looking for Track it down The value of face to face Build links Look at the widest possible recruitment pool

  7. Directions Online careers information service Accurate, sector approved information Give existing advisers the tools Tell it like it is CPD events for advisers Video clips

  8. Growing Talent Clear progression Skills Bill recruitment priorities

  9. A Case Study

  10. Technology: Friend or Foe? Accept the reality Skills profile Value and motivation

  11. Value and Motivation Not a new issue Public face of your business Comet Replacement Services Survey Quantify the value

  12. From 18th October www.fssc.org.uk/directions

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