Improving Human Resource Management

1. Improving Human Resource Management Dr. David Lawson

2. The Role of HRM • Building for the future • Develop a HRM philosophy • Hire the right people • Keep employees • Invest in them • Empower them

3. The Philosophy • Provide overall guidance and direction • Most organizations lack philosophy or ignore the one they have • Success depends on explicit strategy to manage people • Build systems and practices

4. Hire the Right People • Understand and Know what you want • Understand your corporate culture • Be selective • Hire only those who fit your need • People skills are a must • More employees are interacting with the customer • Employees must be able to represent the company at all times

5. Keep People • Attracting people is costly • How do you keep people? • Reward well • Protect jobs • Promote from within • Share the wealth

6. Invest in Employees • The complex organization • Under trained workers are costly • Quality problems • Poor service • Mistakes • Higher costs • Training and developing employees • Create a learning organization • Mentors to teach • Management that encourages new ideas • Good environment

7. Empower Employees • Empower employees to invest in their development • Provide information and support • Autonomy and participation • Redesigning work • Fostering self managing teams • Give work meaning

8. Putting it Together • Success requires long term strategy and commitment • TQM example • Combines structure and HRM • Deming, Juran, Cosby, Ishikawa, et al. • Differ on specifics but agree workforce involvement, participation and teaming are essential elements for success • Represents coherent and distinctive philosophy and strategy for HRM

9. Getting There: Training and Organization Development • Why do organizations fail • Managerial reluctance • Costs • Understanding and skills to implement • Group intervention • Training groups or T-groups • Team building • Work out conferences

10. Conclusion • When employees find satisfaction and meaning in work, the organization profits • Otherwise, the employee withdraws, resists or rebels and all lose • Progressive organizations use “high involvement” activities

11. Conclusion • Strengthen the bond between worker and organization • Pay well • Job security • Promotion • Training • Sharing the fruits • Empower the employee • No single strategy will work by itself • Takes a combination

12. Questions