Job Instruction

1. Job Instruction If the Worker hasn’t learned, the Instructor hasn’t taught.

2. Introduction & Background Kevin Paradis Columbia Forest Products 1st Shift Value Stream Manager at CFP Continuous Improvement Manager at CFP Safety Coordinator and Front line Supervisor Coach (High School) Soccer and Basketball Prior to 2001 – Logging Contractor

3. Supervisor’s Responsibilities Safety Morale Production Delivery Cost Kevin Paradis Columbia Forest Products A Supervisor is responsible for everything that happens or fails to happen appropriate to his or her level regarding Safety, Productivity, Delivery and Cost while enhancing employee Morale.

4. Definition of Supervisor 5 Needs of a Supervisor • Knowledge of Work • Knowledge of Responsibilities • Skill in Leading • Skill in Improving Methods • Skill in Instruction Anyone who directs the work of others.

5. How are workers normally trained? Who does the training in your organization? Have you or who ever does your training ever had formal training on how to train? Kevin Paradis Columbia Forest Products Handed off to employees who are good at the job. Often times they are not supervisors. Told how to do the job. Shown how. Given written directions. Combination of methods above.

6. Safety & Training • Scrap / Rework • Low Productivity • Frustration • Customer Complaints / Claims Kevin Paradis Columbia Forest Products Do workers ever get hurt due to poor or lack of training? TWI teaches to the positive. “Put hands here.” What else can happen due to poor training.

7. Evaluating Performance • TWI provides a tool called Job Relations. Job relations is used to address some of the situations. • Today we will focus on #1. “Doesn’t Know” Kevin Paradis Columbia Forest Products Doesn’t Know Can’t Do Won’t Do Doesn’t Care

8. TWI – Training Within Industry Kevin Paradis Columbia Forest Products • Developed early 1940s. • Why? December 7th, 1941. • Need for industrial work leaped. • Young healthy men were called into military. • Huge industry demographic shift in industry. • Women • Immigrants • Unskilled/uneducated • Based on an 8th grade level education.

9. TWI – Training Within Industry Kevin Paradis Columbia Forest Products WWII ends. US helps to rebuild Japan. TWI utilized to train the Japanese in the rebuilding effort. “Baby Boom” period: The US abandons TWI concepts. Same period: Japan embraces concepts and further evolves to what we know as Lean today.

10. Training StrategiesTelling Alone Demonstration Kevin Paradis Columbia Forest Products • Whose fault is it if the Learner failed using a telling alone approach? • Telling Alone Challenges • Most people don’t get it through telling alone. • Things seem complicated when listening to words. • We cannot always use the exact words. • Many operations are difficult to describe in words. • Difficult to know the right amount of information to give or if it is understood.

11. Training StrategiesShowing Alone Demonstration Kevin Paradis Columbia Forest Products • Whose fault is it if the Learner failed using the showing alone approach? • Showing alone challenges. • Copying ones motions does not mean that the learner understands why it should be done in that manner. • Many motions are hard to copy. • Tricky points are missed. • The learner does not know what comes next. • It is often difficult to translate what one sees into what one should do.

12. Training Preparation What could go wrong? Kevin Paradis Columbia Forest Products Instructor is late. Rushed. Appropriate time not scheduled. Forgotten or missed key points during the training. Correct PPE, tools, supplies not ready. Outside distractions.

13. Job Instruction Training Timetable Kevin Paradis Columbia Forest Products

14. Job Instruction Preparation Kevin Paradis Columbia Forest Products • Make a time table • Who to train • For which work • By what date • Jobs are broken down prior to training. (A note from you to you) • Important Steps • What you do • Key Points • How you do it • (Note: Safety factors are always Key Points) • Reasons • Why you do it that way (Each Key Point)

15. Job Instruction Preparation Kevin Paradis Columbia Forest Products • Get Everything Ready • Equipment, tools, materials and whatever else is needed to aid instruction • Arrange the Worksite • In actual working conditions

16. Demonstration #3 Kevin Paradis Columbia Forest Products Training using Job Instruction 4 Step Method

17. Job Instruction Delivery Kevin Paradis Columbia Forest Products • Prepare the Worker • Put the person at ease • State the job • Find out what the person already knows • Get the person interested in learning the job • Place the person in the correct position • Present the Operation • Tell, Show, and Illustrate (Exaggerate) one important step at a time • Do it again stressing Key Points • Do it again stressing Reasons for each Key Point

18. Job Instruction Delivery Kevin Paradis Columbia Forest Products • Try Out Performance • Have person do job and correct errors • Do again and explain Important Steps • Do again and explain Key Points • Do again and explain Reasons for Key Points • Do not continue until you know they know. • Follow Up • Put person on their own • Designate who person goes to for help • Check on person frequently • Encourage questions • Taper off extra coaching and close follow-up

19. Telling: 200+ Words Kevin Paradis Columbia Forest Products Take a piece of ordinary twisted lamp cord. Hold it vertically with your left hand, between the thumb and first finger, 6 inches from the end. Untwist the loose ends, forming a V. Straighten the loose ends between the thumb and first finger of the right hand. Hold the wire at the beginning of the V. Take the right-hand loose end with the right hand, making a clock-wise loop, bringing the loose end across in front of the main strand. See that this loop is about 1 inch in diameter and the stub protrudes to the left of the main strand about 2 inches. Hold the wire at the junction of the loop and the main strand. Take the other loose end with your right hand. Make a counter-clockwise loop. To make this loop, pull the loose end toward you, pass it underneath the stub, behind the main strand. Pass the loose end through the right-hand loop, from back to front. Hold the ends evenly between the thumb and first finger of the right hand. Pull the knot taut. Shape the know between the thumb and first finger of the left hand as it is pulled taut.

20. Job Breakdown Tying the Fire Underwriter’s Knot The only appropriate location to make a breakdown is while you do the job. Creating breakdowns from you desk or memory will lead to missed key points. Kevin Paradis Columbia Forest Products

21. Effective BreakdownsA note form you to you. Kevin Paradis Columbia Forest Products Less is more. Too much talking does not add value to the training. Exaggerate motions to help reduce words. Use simple words and remain consistent. (Not the time for your thesaurus) Limit number of Important Steps & Key Points. (> 6 Important Steps or > 3 Key Points) Consider breaking into 2 if breakdown gets too lengthy.

22. Kevin Paradis Value StreamManager Columbia Forest Products Presque Isle, Me 04769 (207)764-4428 Ext 3821 Cell (207)762-0408 Kevin Paradis Columbia Forest Products