The Ingeus Service Delivery Model - How can Health and Well Being assist with sustainability

1. Stewart Connell, Team Manager Nicola Ritchie, Lead Advisor The Ingeus Service Delivery Model  - How can Health and Well Being assist with sustainability

2. Contents • The Service Delivery Model • The Ingeus H&W Service • ILA Accounts and Workshops • Working with Employers • Good News Stories • Q&A

3. JCP Referrals JSA Customers ESA Customers Careers Academy EmployerServices ACE Network Health & Wellbeing Ingeus Works In Work Advisor Support Stage 1: Insight (weeks 1 to 4) Job Start Insight Specialist Support Review &Refresh Stage 2: Intensive Support (weeks 5 to 16) Job Start Boost Engage 1 Enterprise Steps to Work Career Development Support Review &Refresh Stage 3: Skills Plus (weeks 17 to 52) Job Start Rapid Response Team Vocational Routeway Engage 2 Enterprise Steps to Work Personal Routeway Stage 4: Breakthrough (weeks 53 to 104) Online Support Job Start Breakthrough Steps to Work Final Interview and Action Plan

4. Insight – up to 4 weeks • Thorough diagnostics to help us understand your situation – including assessment from a health professional or self employment expert if needed • Identifying the right support for each individual – choose from Boost, Engage, Enterprise or Steps to Work for the next part of the program • Job search support and quick start workshops • CV, better off calculations, expert advice about in work benefits and careers • Core Services Available to all customers throughout the journey with Ingeus • Health and Well Being service – dedicated health professionals delivering one to one and group interventions to ensure customers can manage their health concerns in work • ACE Network – Accessible Community Experts: Access to specialist support from partner organisations to address specific constraints • Employer Services – access to exclusive vacancies sourced by our employer facing team • IngeusWorks – online portal for job search and advice Boost – week 4 - 16 • Fast pace, high activity and job focused • In depth coaching and review points • Suite of employability skills workshops like interview skills Engage – week 4 - 16 • Support to overcome barriers to employment • Access to complimentary services from our partners on the ACE network • Suite of tailored workshops like confidence building and motivation, job compass Enterprise – week 4 - 16 • Expert advice for those who have a viable business idea • Access to test trading to try your idea out Steps to Work – from week 4, up to 2 years • Experienced health professionals offering holistic support on all areas of health and well-being to make sure you can return to work when you are ready • One to one support and group interventions, workshops to improve physical and mental health, a personal health plan with a work focus • Referrals to appropriate support for more serious, ongoing health issues • Referral to Boost, Engage or Enterprise as soon as you are ready to start looking for work Vocational Routeways – up to 18 weeks • Developing skills through training or placements • Continuing to job search • Skills relevant to the local labour market Personal Routeways – up to 18 weeks • New goal setting and regular reviews – refresh our approach • Build on progress • Peer support, group and one to one • Ongoing support with job search Careers Academy – available in work for up to 2 years • Support for up to two years after starting work – we want to make sure your job works out and you progress • Careers and in work benefits advice • Rapid response if your job ends to get you back to work again Breakthrough – Year 2 • Weekly peer group learning and reviews • Community work based placements to get additional experience

5. The Ingeus H&W ServiceEvidence based advice on how to understand, cope with, and manage existing health related conditions or issues.The service is not therapy, treatment or counselling.

6. The Ingeus H&W ServiceWe provide brief education based interventions, with a focus on group work and cohorts.Health Advisors work alongside Employment Advisors to provide an integrated service.

7. Bio-psycho-social approach Issues that we typically address include: • Low Mood as a product of being out of work • Low confidence • Anxieties about returning to work • Loss of structure and routine – and associated sleep • Entrenched negative thinking styles • Loss of self belief

8. H&W Services All Mental Health and Drug and Alcohol interventions delivered by Ingeus ACE network Providers (SAMH, Phoenix Futures) All Musculo-Skeletal issues referred to Salus All other interventions delivered internally or referred to local providers

9. IILA accounts and Workshops and Security DWP have issued a contract variation to cover non encryption activity and the parameters of this have been tightly defined. It is critical that all staff involved are aware that any deviations from the defined process will be classified as a data security event and must be reported immediately.

10. Working with Employers • Dedicated Employers Services Team • National Account Managers • Local Employment Partnership Coordinators

11. Working with Employers • Elior – Retention and Overall Award in Borders Diversity • awards • JK Thomson – Silver Award in the category of Employer of the Year at the Scottish Diversity Awards.

12. Alison has been on disability benefit for a number of years and really struggles with low mood, self-esteem and confidence issues. Alison agreed that due to her unhealthy lifestyle and old habits, it would be a good idea to work on improving the way she looks and more importantly, feels. Alison has since joined the gym ‘Curves’ and has lost a staggering 2 stone in 12 weeks! This has made a huge difference to Alison, and improved her confidence and self-esteem greatly, giving Alison a new found motivation and ‘can do attitude’. Alison has since benefited from a number of interviews and feels able to conduct herself better and in a more positive light to prospective employers.

13. 58-year-old Denis McCrudden, has finally broken a five year cycle of unemployment, depression and anxiety thanks to a new job at the recently-opened Co-operative food store in the town. Denis is one of 10 previously unemployed new recruits at the store in the Links Shopping Centre, which joined forces with Ingeus in Musselburgh to recruit local, long-term unemployed people for some of its vacancies. Ex-miner Denis previously feared his working life was over after redundancy and personal problems left him with depression and a total lack of confidence. However, after working with specialist Employment and Health Advisors at Ingeus, he is now a familiar and friendly face at the store, where his role selling lottery tickets, phone top-ups and newspapers in the kiosk has quickly progressed to a permanent role with increased hours. “I was determined to get my life back on track but was frightened to even attend the Ingeus meetings at first,” explains Denis. “I was soon given support with stress management and assertiveness and met people in similar situations to me. Gradually I found the confidence to apply for jobs and when my Employment Advisor suggested The Co-operative vacancy I gave it my best shot.” Despite not having any retail experience, The Co-operative clearly recognised Denis’s abilities and gave him his much-wished-for chance. “I genuinely look forward to going into work now and can’t believe how much more happy and confident I feel”

14. Q&A