HERMES SoftLab d.o.o.

1. Installing and ConfiguringHERMES SoftLab Oracle Siebel CRM/Oracle BI Smart Plug-in for HP Software on UNIX HERMES SoftLab d.o.o. Quick Reference

2. Installation and Configuration Overview

3. SPI for Siebel Hardware and Software Requirements • For requirements, supported versions and platforms refer to SPI for Siebel Supported Platforms document. • Prepare the Siebel Environment • Obtain and prepare all information on your Siebel environment • Install and run HPOM agents on all preproduction Siebel nodeswith the opcmsg policy (send message) • Ensure access to the HP Operations Manager management server and all target nodes, HP Performance Manager (optional), InternetServices (optional) and Reporter (optional). • Ensure Siebel Enterprise Applications ServerManager command line tool (srvrmgr) and odbcsql command line tool are working on all target nodes • Set Up Managed Nodes (for details refer to SPI for Siebel Installation and Configuration Guide) Siebel servers are added as managed nodes to the HP OM. • Obtain Installation Packages • SIEBSPI_XX_XX_HP-UX11.x.eulsa * • SIEBSPI_XX_XX_Sun. eulsa * • SPIforSiebel-Reports_XX.XX.exe*(part of the SPI for Siebel installation package) Note:* XX.XX is the version of the package, for example, 03.20

4. During the installation, all HP Operations Manager processesmust be “up andrunning”. • Copy the following files to the /tmp directory: • For HP-UX 11.x: the files HSLSPIeula_hpux andSIEBSPI_xx_xx_HP-UX11.x.eulsa • For Sun Solaris: the files HSLSPIeula_sun andSIEBSPI_xx_xx_Sun.eulsa • Use the chmod command to set the executable permissions to the fileshsl_eulsa_hpux or hsl_eulsa_sun, if necessary. • To obtain the product installation package, you first must agree to the end-userlicense agreement. In the /tmp directory, run from the command line: • For HP-UX:./hsl_eulsa_hpux-e SIEBSPI_xx_xx_HP-UX11.x.eulsa • For Sun Solaris:./hsl_eulsa_sun -e SIEBSPI_xx_xx_Sun.eulsa • The standard HERMES SoftLab Software License Agreement will be displayed.Read it carefully, type Your name, Company name and I AGREE, then press [ENTER] to generate the installationpackage file and your digitally signed End User License & Support Agreement file. • Install SPI for Siebel with the following command: • For HP-UX :/usr/sbin/swinstall -s / <depot dir>\/SIEBSPI_xx_xx_HP-UX11.x.sdtape SIEBSPI_xx_xx-All • For Sun Solaris:/usr/sbin/swinstall -s / <depot dir>\/SIEBSPI_xx_xx_Sun.sdtape SIEBSPI_xx_xx-All • After the installation has completed successfully, start HP Operations Manager administrator GUI (management console) and check that SPI for Siebel group was added to Application Bank (Tools) and in Message Source Templates (Policies).

5. To set up your SPI for Siebel product, run thesiebspi_configure application located in the /opt/OV/siebspi/bin directory and enter the required data • Assign “SIEBSPI Operator“ OM User Profile that was created by SPI during the installation to all OM Users that will be using theOM management consolewith the SPI for Siebel.SPI for Siebel installs SIEBSPI Operator in User Profile Bank that has responsibilities for SIEBSPI Node Group, SIEBSPI and SIEBSPI_INT Message Groups and SPI for Siebel Application group. Configuration data is stored in the instrumentation folder on themanagement server and is copied to thenode when deployment on the node isperformed.

6. Add the Managed Nodes to the HPOM Management Server Make sure the agent on the node is running. Start the HP Operations Manager Console and log in as an HPOM Administrator (opc_adm). In the Node Bank window, first click Actions, and then Node. Click Add to openthe Add Node window. Add the Node name and select proper Machine type and OS Name. After you add all required information, click [OK] to exit the Add Node window. 1/2 Siebel servers are added as managed nodes to the HPOM. When deploying instrumentation on the nodes, make sure that all Siebel servicesare running (for example, Gateway service, Siebel Server services, and so on).

7. 2/2 • Install SPI for Siebel • To ensure that SIEBSPI messages appear correctly in the HPOMmessage browser, add the target nodes to theircorresponding new node group SIEBSPI. This node group and the new messagegroups, siebspi and siebspi_int, need to be assigned to the HPOM user(s), operator and/or administrator, who will be using theinstrumentation. • Select the target node in the HPOM Node Bank window.In the menu, first click Actions, then Agents, and thenclick Install/Update SW &Config. • In the Install/Update Software and Configuration window select the following checkboxes: Actions, Monitors, and Commands. Click [OK]. • Go to SPI for Siebel/SIEBSPI-Maintainance/SIEBSPI-Installation/SIEBSPI-UN*X Nodes Installation or SPI for Siebel/SIEBSPI-Maintainance/SIEBSPI-Installation/SIEBSPI-Windows Nodes Installation applications group and runthe Install on UN*X Node or Install on Windows Node application.

8. 1/3 • Deploy the Licensing Policy on Managed Nodes • Start the HPOM Console and log in as HPOMAdministrator (opc_adm). • In the Node Bank window select the node(s) to which you want to deploy thetemplates. • In the menu first click Actions, and then Agents. Click Assign Templates toopen the Define Configuration window. • Click Add to open the Add Configuration window. • Click Open Template Window to open the Message Source Templates window. • In the Template Group list expand SPI for Siebel/SIEBSPI-Siebel Business • Appl/SIEBSPI-Siebel *.*.*/SIEBSPI-Internal group,and then in the right paneselect the SIEBSPI_LICENSE_OPC_MSG message template. • In the Add Configuration window click Get Template Selections and then [OK].The selected template is now added to the list of templates in the DefineConfiguration window. • In the menu first click Actions, and then Agents. Click Install/Update SW &Config to open the Install/Update Software and Configuration window. • Select the Templates checkbox and click [OK]. The template required for licensingSIEBSPI-LICENSE_OPC_MSGis installed on the managed node.

9. 2/3 • Generate License Request File • In the Node Bank window, first click Window, and then Application Bank. TheApplication Bank window opens. • Go toSPI for Siebel/SIEBSPI-Maintenance/SIEBSPI-Licensing/SIEBSPI-{UN*X|Windows} Nodesgroup. • Run the 1.Clear License Request File application to clear thesiebspi_license_requests.dat license request file on the management server. • Run the 2.Generate License Request application on the managed nodes for whichyou need licenses. In the Customized Startup-Application window, in theApplication Parameters field, replace the string "Your Company Name" with thename of your company. Click [OK] to generate the siebspi_license_requests.datlicense request file. The license request file will be created in the /opt/OV/siebspifolder on the management server. The license request file will be created in the folder /opt/OV/siebspi on the management server.

10. 3/3 • Obtain License Activation File • Upload the license request file using the Licensing Portal (http://spi.hermes-softlab.com/licensing/) or send it by e-mail to the Licensing Department (spi-licensing@hermes-softlab.com). Prefer first option. You will receive a license activation file siebspi_licact_new.dat by e-mail. • Merge and Deploy the License Files • Copy the siebspi_licact_new.dat file to theHPOM Management Server folder (/opt/OV/siebspi). • In the Application Bank window, go to SPI for Siebel/SIEBSPI-Maintenance/SIEBSPI-Licensing/SIEBSPI-{UN*X|Windows} Nodes application group andrun the Merge License Activation Codes applicationto merge the siebspi_licact_new.dat file with the SPIlicense file. • In the Install/Update Software and Configuration window, distribute Monitorto allmanaged nodes for which you have requested the licenses. Licensing tutorial is available at HERMES SoftLab website. Note that you will be requested to sign in.

11. 1/3 • Verify the Installation

12. 3/3 • Verify Licensing

13. Install Reports • Where HP Reporter is installed, login to your Windows machine as theuser with administrator permissions. • Run the SPIforSiebel-Reports_xx.xx.exe package, located in /etc/opt/OV/share/siebspi/reports, if you are using HPOM for UNIX. • In the Select Setup Typewindow, select one of the following: • HPOM for Unix 7.x • HPOM for Unix 8.x • HPOM for Windows 7.0, 7.1, 7.2 • HPOM for Windows 7.50 • HPOM for Windows 8.0 (or higher) • After the installation has completed successfully, start HP Reporter on the Reporter system and check that SPI for Siebelis listed under Installed Packages (inthe File menu select Configure,then selectReport Packages). You can start using Reports when performance data is collectedon the managed nodes (after at least two days).