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OREGON’S WORK INCENTIVES NETWORK (WIN) Customer Satisfaction Survey June 4, 2009

OREGON’S WORK INCENTIVES NETWORK (WIN) Customer Satisfaction Survey June 4, 2009 When you work, you WIN!. This presentation is sponsored by The Oregon Competitive Employment Project, which is part of the Oregon State Department of Human Services,

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OREGON’S WORK INCENTIVES NETWORK (WIN) Customer Satisfaction Survey June 4, 2009

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  1. OREGON’S WORK INCENTIVES NETWORK (WIN) Customer Satisfaction Survey June 4, 2009 When you work, you WIN! This presentation is sponsored by The Oregon Competitive Employment Project, which is part of the Oregon State Department of Human Services, Office of Vocational Rehabilitation Services funded through a Medicaid Infrastructure Grant from the U.S. Centers for Medicare and Medicaid Services (CFDA #93.768).

  2. WIN Customer Satisfaction Surveys Surveys sent out to 1,050 people April 22, 2009 203 respondents for a total response rate of 19% CILSentReturned Response Rate ILR 285 62 22% HASL 232 35 15% LILA 226 44 19% CORIL 176 21 12% EOCIL 124 32 26% SPOKES 4 2 50%Unknown 7 Office of Vocational Rehabilitation Services

  3. Question 1: WIN staff answered all my questions about benefits Office of Vocational Rehabilitation Services

  4. Question 2: WIN staff made it easy to understand how working would affect my benefits Office of Vocational Rehabilitation Services

  5. Question 3: My WIN staff always gets back to me within a few days after I leave a message for him/her to call me. Office of Vocational Rehabilitation Services

  6. Question 4: The Information I got from WIN helped me make a choice about work Office of Vocational Rehabilitation Services

  7. Question 5: I got WIN services but am still concerned about losing my benefits if I go to work Office of Vocational Rehabilitation Services

  8. Question 6 Office of Vocational Rehabilitation Services

  9. Question 7: I plan to stay in touch with WIN staff in case something changes in my work or my benefits and I need more help and information Office of Vocational Rehabilitation Services

  10. Question 8: I would recommend WIN services Office of Vocational Rehabilitation Services

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