2009 Annual Competency Fair: Patients’ Rights and Responsibilities

1. 2009 Annual Competency Fair: Patients’ Rights and Responsibilities Every patient has rights and responsibilities. Created 06/01/2008

2. Objectives Upon completion of this CBT, the nurse will be able to: • Verbalize an understanding of patients’ rights and responsibilities at Advocate Illinois Masonic Medical Center. • Communicate effectively to patients according to their Bill of Rights and Responsibilities.

3. Did you know….. Patients admitted to AIMMC have: 24 Rights and 8 Responsibilities Click below to view AIMMC policy 20.007.009: Patient Bill of Rights and Responsibilities

4. WHO DOES OUR POLICY APPLY TO? • This policy applies to all patients, including minor patients under 18 years of age receiving treatment at Advocate Illinois Masonic Medical Center (AIMMC), including off-campus locations

5. As an Advocate Patient it is your Right… 1.    To be informed of your rights. 2.    To be given care regardless of your race, color, national origin, religion, age, gender, sexual orientation, ability or disability, or lifestyle.  3.     To be given care that respects your individual cultural, psychosocial, spiritual, personal values, beliefs and preferences and which promotes your dignity, privacy, safety and comfort. 4.     To be given care without verbal, physical, sexual or emotional abuse, annoyance or neglect.  5.     To be placed in restraints or isolation only when it is medically necessary to improve your well-being, protect you from harm and/or prevent you from harming others and to have you or your family informed. 

6. As an Advocate Patient it is your Right… continued 6.     To have your pain well managed, and help in developing a plan to manage your pain. 7.     To be told about the condition of your health, including descriptions of your illness and types of treatment available, their expected results and possible risks, benefits, alternatives and costs, and to be part of your health care decisions. 8.     To expect that we will talk with you in a way that you can understand.  9.     To help plan your care and treatment, including making decisions regarding your care. To accept or refuse recommended tests or treatments or request treatment; and to bring up issues of concern about your care with your caregivers.

7. As an Advocate Patient it is your Right…Continued 10.To get information and get help with advance directives, so we know what treatment you do or do not want if you can’t tell us yourself. These include a living will, power of attorney for health care (where you pick someone to speak for you) or mental health treatment preference declaration. To expect that your wishes will be followed within the law and the hospital’s ability. To let the hospital appoint a person to make decisions about your care if you have not already picked someone.  11.  To receive health care that treats the whole person by addressing your spiritual, emotional and physical needs. 12.  To get information about and access to needed resources and services those protects and help you. 13.  To be told the name of the doctor or other staff that are responsible for your care.  14.  To have visitors, mail and telephone services unless you have been informed that there are sound medical or institutional reasons to restrict such access. 15.  To be told of the risks and benefits of any proposed research or experimental treatment that may be considered in your care, and to agree or disagree to participate.

8. As an Advocate Patient it is your Right…Continued 16.To express complaints about the quality of care or service without fear, and to get a prompt and courteous answer to your concerns. The offices of Joint Commission on Accreditation of Healthcare Organizations and Illinois Department of Public Health may be contacted to express your concerns. The Joint Commission on Accreditation of Healthcare may be contacted at 800-994-6610 and Illinois Department of public Health can be reached at 800-252-4343 or 800-547-0466 (TTY). You will be provided with information as to how to file a complaint with the hospital and with the state of Illinois.  17.  To get information contained in your hospital records within a reasonable time after you ask for them and to be certain that other rights concerning your hospital record, as described in the hospital’s Notice of Privacy Practices, will be respected.  18.  To have your insurance plan billed for your hospital services, and to receive financial counseling. This may include information about any charges that you may have to pay, an explanation of your bill, if you ask for it, or information on available financial assistance.  19.  To be told how to get financial assistance, if you need it.

9. As an Advocate Patient it is your Right…Continued 20.  To be told when you are ready to leave the hospital. If you think you are being asked to leave the hospital too soon, you may ask to talk to your caregivers about this.  21.  To have a family member or a person of your choice, and you doctor, promptly notified that you are in the hospital  22.  To understand that medical and personal information will be handled in a private manner. 23 To be given care in a safe setting that respects you and maintains your dignity.  24.  To receive the best and safest care that we can provide.

10. Rights???? • True or False Patients do not have the right to file a complaint with IDPH. The hospital is under no obligation to provide the patient with IDPH information when requested. False Patients have a right to express complaints about the quality of care or service without fear, and to get a prompt and courteous answer to their concerns. The hospital is required to provide patients with government agency contact information such as IDPH. (1-800-252-4343)

11. As an Advocate Patient it is Your Responsibility… 1.To provide all personal and family health information needed to give you the best care possible.  2.      To help make the best decisions about your medical treatment, to follow instructions and to follow your plan of care. To accept and understand what may happen if you do not follow your plan of care. 3.      To talk to your doctor or other care provider if you desire a transfer of care to another doctor, caregiver or facility. 4.      To ask questions of your doctor or other care providers when you do not understand information or instructions. 5.      To show respect and be considerate of others getting and providing care.  6.      To follow the rules about smoking, noise and the number of visitors. 7.      To understand that your health care services must be paid for and to work with the hospital on a payment plan, as described in the hospital’s Statement of Patient Billing Rights and Responsibilities.  8.      To tell your doctor or other hospital staff if you need to apply for financial assistance.

12. Responsibilities???? • True or False Patients are responsible to ask questions of the doctor or other care providers when they do not understand information or instructions. True

13. Responsibilities???? • True or False Patients have no obligation to understand that their health care services must be paid for and they do not need to work with the hospital on a payment plan. False Patients are required to understand and work with staff to pay for services provided. Patients are required to tell their doctor or other hospital staff if they need to apply for financial assistance.

14. Distribution??? • True or False Information on Patients’ Rights and Responsibilities are handed out by volunteers? False Information on Patients’ Rights and Responsibilities: • Is to be posted in all clinical areas • Is to be provided to the patient upon admission to the receiving hospital unit.

15. References • Click to review AIMMC Policy #: 20.007.009: Patient Bill of Rights and Responsibilities

16. Continue to Patients Rights Quiz • Now you are ready to complete the Quiz on Patients’ Rights • 80% correct (7 of 8) is required for successful completion. Click here for quiz.