What is E-mail?

1. What is E-mail? • “E-mail is text-based mail sent via the computer from one person to another.” • “E-mail is an ideal method for sending documents already on your computer using attachments.” • “E-mail is a way to communicate with people as close as your office or as far away as the other side of the world.”

2. History of E-mail • “E-mail is a natural use of networked communication technology that developed right along with the evolution of the Internet” • Timesharing computers-1960’s • SNDMSG & READMAIL-Early 1970’s • MAIL & MLFL- 1972 • MS/ MH- 1975 • Sendmail- Early 1980’s • Online Services- 1993

3. How E-mail Works • E-mail serves exchange messages using the SMTP protocol. • E-mail Addresses • E-mail Servers • E-mail Client Protocols

4. How E-mail Works

5. Key E-mail Features • “We have come to realize that we have in our hands something very big, and possibly very important. It is now plain to all of us that message service over computer networks has enormous potential for changing the way communication is done in all sectors of our society.” • E-mail is A Push Technology • E-mail Waits for You • E-mail is One-to-Many • Email is almost Free

6. How to Make an Effective E-mail • Selecting Your Audience Correctly • Who should be the main addressee • If you are replying to a message does reply go the to right address • Should my reply go just to the sender, or all or just some of the original recipients?

7. How to Make an Effective E-mail (Cont’d) • Using Distribution Lists • Composing Your Messages • Make the heading meaningful • Keep each message short and clear. • Start each message by stating its purpose/context

8. How to Make an Effective E-mail (Cont’d) • Handling Incoming Messages • Don't publicize your email on web pages, newsgroups, or register with web sites • Having a Well Organized Information Base • Clarify your information priorities • Making Full Use of Your Email Software • More sophisticated search options

9. The Future of E-mail • Spam, business e-mail, and personal e-mails all increase. • Spam-require the right mixture of legislation and spam-fighting technology. • The state of e-mail clients-all of clients could stand improvement.

10. Summary • Email is the most effective and powerful technology for knowledge management. • Until better tools appear, we have to learn how to use today’s tools.

11. References • Email. Wikipedia. Retrieved Sep 11, 2005, from http://en.wikipedia.org/wiki/Email • Get Started with Email. Retrieved Sep 11, 2005, from http://email.about.com/od/getstartedwithemail/ • Handling Email Overload. Retrieved Sep 11, 2005, from http://www.stretcher.com/stories/01/011008j.cfm • The history of email. Retrieved Sep 11, 2005, from http://www.nethistory.info/History%20of%20the%20Internet/email.html • Tips for Mastering E-mail Overload. Retrieved Sep 11, 2005, from http://hbswk.hbs.edu/tools/print_item.jhtml?id=4438&t=globalizatio • How Your Email Program Gets the Mail. Retrieved Sep 11, 2005, from http://email.about.com/cs/standards/a/pop_basics.htm • Reducing E-mail Overload and the Stress That Comes With It. Retrieved Sep 11, 2005, from http://stress.about.com/od/timemanagement/a/emailstress.htm • E-mail. Retrieved Sep 11, 2005, from http://www.webopedia.com/TERM/e/e_mail.html • What is Email?. Retrieved Sep 11, 2005, from http://www.psmail.net/moreonemail.htm • Email training significantly reduces email defects. Retrieved Sep 11, 2005, from http://www.sciencedirect.com/science/article/B6VB4-4F0GR6R-1/2/6e8130c8b281029598bc40fe5934fdaf