Ingram Micro | Professional Services Get Quick & Easy Access to IT Staffing with IM Link

1. Ingram Micro | Professional ServicesGet Quick & Easy Access to IT Staffing with IM Link John Redman, Ingram Micro Scott Nash, SmartSource Technical Staffing Solutions October 25, 2013

2. CLOUD SUMMIT 2014 Mark Your Calendar for the Cloud Channel Event of the Year! Save the Dates April 7-9, 2014 The Westin Diplomat in Hollywood, Florida

3. Agenda • Introduction to IT Staffing • SmartSourceTechnical Staffing Solutions • Other Uses of IT Staffing • Key Considerations • Professional ServicesPrograms • Professional Services Resources

4. IT Staffing Services • Recruiting and Staff Augmentation • Proven highly qualified candidates • Screened and certified • Flexible Staff Options • Full-time direct placements • Temporary/Project placements • Temp-to-perm placements • Contract placements • Reasonable • Zero Upfront Costs • Competitively Priced • Candidates of All Skill Levels • Technical and Sales Save Time Build Profits Get the Most Flexibility Enjoy Responsiveness Have Complete Confidence

5. Revenue | Profitability | Saving Company Opening Optimize Productivity of Personnel Increase Customer Satisfaction Leveraged Resource Resale Services Opportunities Coverage for PTO

6. About us • SmartSource exclusively provides services to system integrators, IT outsourcers and field service providers. • Advantages • SmartSource never directly competes with resellers. • SmartSource thoroughly understands their clients’ businesses. • Highlights: • Founded 1996 • COVERAGE: • USA • CANADA • Supplier to nearly 20% of the VAR 500 • Established relationships with IT consultants that offer decades of experience • SS re-uses 70% of the same resources throughout the USA • Internal database of 550,000 IT professionals • Extension of our clients HR department /Services Dept. • 4,000 W2 employees on staff

7. Service Offerings

8. Completed Projects Server, PC and Router Refresh Client Home Improvement Chain Geography Nationwide Number of locations 650 + Time Period 3 months Server, PC and Router Refresh Client Large Retail Chain Geography Nationwide Number of locations 800 + Time Period 6 months Kiosk and Printer Install Client Large Retail Chain Geography Nationwide Number of locations 500 + Time Period 2 months Point Of Sale Refresh Client 8,000 locations Geography Nationwide Number of locations 150 stores per week Time Period 12 months

9. Resource Specialty • Microsoft Consultants • Data Center Engineers • Exchange Engineers • Field Service Engineers • IMAC Technicians • Desktop Support Technicians • Citrix Engineers • Storage Architects • Wireless Engineers • Network Engineers • Project Managers • Cisco – CCIE, CCNP • Telecom Engineers • Virtualization Engineers • Server Engineers • Application Developers • Architects • Benefits: • Readily available staff in nearly every zip code • Our recruiters have a pulse on the most talented resources in the market • SS re-uses 70% of the same resources throughout the USA • Ongoing relationships with a wide variety of IT consultants throughout North America • DOD cleared resources available

10. Change will be here January 1, 2014 Patient Protection and Affordable Care Act • Key Elements • Health Exchanges • Pay or Play Rule • 50+ FTE • Penalties • Non-compliance • Employees covered through exchanges Employer Mandate DELAYED

11. Staffing Key Considerations • Time • Job Description • Resume Review • Interviewing • Onboarding • Payroll Processing • Cost • Productivity • Internal Associate • Job Board Posting • OpEx vs. SG&A • Obamacare • Revenue | Profitability • Lost Sales • Potential Revenue Stream • Return on Associate Time • Customer Loyalty

12. www.IngramMicroLink.com

13. Ingram Micro Professional Services NEW IM Link IM brokered solution provider network Standard hourly rates for labor services IM Professional Services Wireless Network Assessments Virtualization Healthchecks • SCORE Professional Services • Category and Vendor Specific Services • SKU’d and Customizable SOW’s IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions 3rd Party Warranty Services Private label product protection Variety of Coverage Options IT Asset Disposition Services Secure and responsible disposal Removes liabilityfor information System Integration Services Compliment Cloud Services sales Customizable to end-user environments Remote System Admin Services Save a truck roll Outsource support and development

14. Questions?

15. Getting Linked Up with IM Link For submitting requests through IM Link… www.ingrammicrolink.com Sales and Support Assistance… ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66492 | x66686 To become an IM Link Service Provider… IMLink@ingrammicro.com | (800) 235-4128 Follow us: Ingram Micro Professional Services @IMProServices John.Redman@IngramMicro.com | x67014@johnredman3