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Case Management 101

Case Management 101. Ethics and Risk Management Chad Costello, MSW Janlee Wong, MSW. NASW Code of Ethics. Service Social Justice Dignity and Worth of a Person Importance of Human Relationships Integrity Competence. Service.

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Case Management 101

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  1. Case Management 101 Ethics and Risk Management Chad Costello, MSW Janlee Wong, MSW

  2. NASW Code of Ethics • Service • Social Justice • Dignity and Worth of a Person • Importance of Human Relationships • Integrity • Competence

  3. Service • Social workers serve the immediate need but look beyond at the person in the environment and policy change and implementation • Example: • What are the risks?

  4. Social Justice • What are the causes of homelessness? • What are the injustices? • How can social workers address these? • What are the risks?

  5. Dignity & Worth of the Person • Are some clients the most difficult? • What if some can't be helped? • How do we know? • What are the risks?

  6. Integrity • How can clients trust us? • What do we have to do? • Examples: • What are the risks?

  7. Competence • What does it take to help people? • What are the levels of help? • Why does one need a professional degree, especially in social work? • How do you recognize when you can't help someone? • What are the risks?

  8. Ethical StandardsResponsibilities to Clients • Commitment to Clients • Self-Determination • Informed Consent • Competence • Cultural Competence and Diversity • Conflicts of Interest • Privacy & Confidentiality • Clients Who Lack Decision Making Capacity • Interruption of Services • Termination of Services

  9. Social Workers’ ResponsibilitiesBroader Society • Social Welfare • Public Participation • Public Emergencies • Social and Political Action

  10. Case Examples

  11. ACA and the Homeless • Many qualify for health insurance under the Affordable Care Act, but finding a place to live, not health care, is the priority. • Outreach campaign by the LA Dept. of Health Services • Enroll as many of the estimated 390,000 potentially eligible uninsured residents into Healthy Way LA • Outreach workers have gone to churches, schools, soup kitchens, homeless shelters and Skid Row. • 257,000 enrolled (2/3)

  12. Challenges • Annual renewal of Healthy Way LA • Sufficient number of primary care docs • Finding a Medical Home • Citizenship or residency documents

  13. Advocacy • Housing: Affordable housing link is broken due to the defunding of Redevelopment • SB 391 Desaunier, “Realty Tax” failed • SB 5 Ammiano, “Homeless Bill of Rights” put on hold. • AB 652 Ammiano, “Homeless Teens Protection” Chaptered • AB 639, Pérez, Asking Voters Repurpose Veteran housing funds to the homeless

  14. References • “NASW Code of Ethics” NASW 2009 • “Current Controversies in Social Work Ethics: Case Examples” NASW 1998

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