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How May I Help You?

How May I Help You?. Russell Deich Cindy Jarom Steve Dyrdahl Christian Lange Matt Hull Kelly Lyndon. Delivering quality customer service in retail stores. Value. Problem. Poor customer service Customer retention. Improved shopping experience Understanding customer behavior

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How May I Help You?

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  1. How May I Help You? Russell Deich Cindy Jarom Steve Dyrdahl Christian Lange Matt Hull Kelly Lyndon • Deliveringquality customer service in retail stores.

  2. Value Problem • Poor customer service • Customer retention • Improved shopping experience • Understanding customer behavior • Improved customer loyalty Solution • Efficient customer traffic • Immediate customer service • Analytics

  3. Competition • Several failed products 3-5 years ago • Economic downturn • Hardware too expensive • Poor market acceptance What has changed? • Economy on the rebound, retailers looking to increase sales • Commercial tablet hardware drives down cost • Increased consumer technology adoption

  4. Solution Offering • Typical 100 Unit Installation • System Installation & Setup • $55k per store • Product Mapping • Hardware • Annual Service Contract • $60k per store • Hardware Maintenance • Store Traffic & Sales Analytics

  5. Market Opportunity & Rollout Plan • Phase 1: Early Adopter Trial • Direct Sales • Mid-Tier Retailers • 3 Trial Stores • Phase 2: Full Solution Rollout • Value Adders Resellers Channel • Mid and Top-Tier Retailers

  6. Five Year Projection

  7. Funding Plan • Phase 1: Early Adopter Trial • $1.5 M • 1 year • Phase 2: Full Solution Rollout • $3 M • 2 years

  8. Questions?

  9. Five Year Projection (backup)

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