Business Travel Management

1. Business Travel Management 5th May 2016 Tony McDaid & Jim McDaid

2. Agenda • Company Overview • Travel Portal & Self-Booking Tool Demonstration • Administration Billing & Invoice Process • Resourcing The Best Rates for Travis Perkins Plc • Q&A

3. Flightline Travel Overview • Top Independent Business Travel Specialist – 20 years • Our Clients - • Total Client Base 142 • Proven Track Record – 98% Client Retention & 90% Staff Retention • Buying Power Largest UK Consortia - £3.8 billion Hotel, Air, Car Hire and Rail • Private Fares Database – Hotels Access 296,000 Hotels up to 40% off rack via WIN – ABC International – Thor & Hotelzon - Airfares 10 Million up to 60% off published, • Ease Of Booking – Offline Or Online • Management Report Information for ‘Preferred Supplier Rates’ • Global Coverage - WIN (Worldwide Independent Travel Network) 30 countries

4. Introducing Hotel-line • Hotels division within Flightline Travel Management • Designated hotels help desk • Specialist staff & RFP Negotiators • Hotelzon – online self booking tool • £500 Million Turnover (5 x Larger than nearest competitor) • Personalised Site: Client logo, department & cost centres • Traveller tracking facility for duty of care

5. Travis Perkins Plc Account Structure Travis Perkins Plc Account Manager Tony McDaid Accounts Department Managing Director Jim McDaid Implementation Manager Kirsty Vockins Operations Director Debbie White Travis Perkins Plc Travel Outplant MICE Support Team for Meetings, Incentives, Conferences & Events Hotel, Air, Rail Support Team & SBT Help Desk Management Report Information 24 Hour Service Passport & Visas European Rail Off-line Hotel Reservations Flights Scheduled Web Airlines Helpdesk Support

6. Hotel-line Self-Booking Tool Travis Perkins Plc Hotel Self-Booking Tool • Flexibility to book, cancel or amend • Customised hotel search criteria: • Travis Perkins Plc office locations • Travis Perkins Plc preferred rates • Travel Policy Approval compliance facility & city rate caps • Built-in and customisable traveller profiles • Traveller hotel confirmation via e-mail & SMS text • Mobile Hotel Payment solution • Book via mobile smartphone • Training videos - User guides & Web training sessions • Online management & benchmarking reports • UK Helpdesk and technical support Helpdesk Support 01844 299750 Out of Hours Service 01908 009978 Offline Hotel Enquiry Email reservations@hotel-line.co.uk

7. EC HARRIS LLP 96% online adoption 80% reduction in time taken to book travel 40% reduction in direct travel costs Tailored Online Travel Portal FLIGHT HOTEL RAIL CAR MOBILE INCITE

8. E- Process: Invoicing Options Air Booking Invoice Policy Control Data File Handoff Cost Centre Credit Account Confirmation Hotel Booking Prepaid Import into Travis Perkins Plc Accounts Data File Handoff Policy Control Cost Centre Pay Direct Confirmation Rail Booking Invoice Data File Handoff Policy Control Cost Centre Credit Account Confirmation

9. Resourcing & Obtaining Best Rates • System Rate Comparison • Flexible, Advanced, Best on day, Travis Perking Preferred • Hotel-lines (78,000) contracted rates world-wide up to 40% off rack • Analyse Room night rates to negotiate preferred rate and added value • Assist Travis Perkins Managing Spend Within Policy Limits • Set City & Country Rate Caps To Control Spend • Automated Approval Process For Out Of Policy Hotels • Consolidate & Mandate Hotel Spend Via Preferred Suppliers • Monitor Rate Performance Via Online Reports • Benchmarking Report - Rate Paid Vs. Travis Perkins City/Country Rate Caps • Out Of Policy Exception Reporting • Industry Benchmarking Report By City & Country

10. Travel Policy & Performance Reporting

11. Rate Improvement Programme Managed Hotel Programme Average Savings 22% Average Online Adoption Rate 85%

12. Service Level Agreement

13. Service Level Agreement

14. Account Management & Quality of Service Programme • Complementary Account Management • Co-ordinate implementation process • Quarterly performance review meetings • Analyse MI report information & policy compliance • Negotiate & monitor preferred supplier agreements • Hotel-line travel alerts Full Benchmarking On-going Programme Optimization • Service Levels & Monitoring Process • Service level agreement • Recorded telephone monitoring system • Telephone/Complaint & Account Management log • Quarterly Service Level Agreement sign off log • Electronic travel booker service questionnaires Greater Programme Control Benefits Cost Savings Reporting Vs. Policy • Systems Process Setup • On-line management reports • Set up of on-line Hotel system • Traveller profile data collection & system loading • Travel Booker training videos & user guides Increased Traveller Security & Safety Greater CSR Compliance

15. 6 Reasons to work with us Thank you for listening - Q&A • Privately owned independent/consortium purchasing power offering client choice without compromise using expert consultants • Proven cost savings through Online vs. Offline booking • 40% reduction in direct costs • 80% processing time (e.g. flexible invoicing) • Professional Travel policy support & supplier negotiations • Advanced technology helping the booker to work smarter & keeping the traveller updated • Traveller Tracking via Travel Booker Dashboard, Service Level Agreement – support for supplier issues • Personal, flexible pro-active service trusted to deliver value for money “For every pound we earn in fees, we generate on average £7.77 in savings for our clients. That’s an average 700% return on your investment.”

16. Offline Hotel BookingsTrue return on your investment…with the personal focus you need! Travis Perkins Plc to provide: Cost centres etc. (if required) Designated Team for Fieldfisher 01844 299750 Core Operational Hours Monday- Friday 9.00am – 17.30pm Out of Hours Emergency Service 01908 009 978 Central Reservations Email reservations@flightline-travel.co.uk