1 / 14

Exploring Worldwide Hospitality: Accommodation and Dining Enterprises

Delve into the diverse array of lodging facilities and food service establishments in the travel and tourism industry. Discover the various types of hotels, resorts, and alternative lodging options while gaining insights into the factors influencing room costs. Explore hotel booking procedures, career opportunities in lodging, and food service careers. Understand how the hospitality industry addresses customers' needs through food services and the different types of food service styles.

keneth
Download Presentation

Exploring Worldwide Hospitality: Accommodation and Dining Enterprises

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Introduction to Travel and TourismHomes Away From Home: The Hospitality Industry Chapter 4

  2. Hotels • Resort hotels • Mega-resort • All-inclusive resort • Spa, ski, or casino resort • Themed resort • Business hotels • Convention and meeting hotels • All-suite hotels

  3. Other Kinds of Lodging • Motels • Limited-service lodging • Extended-stay lodging • Condominiums • Timeshares

  4. Other Kinds of Lodging (cont.) • Bed-and-breakfasts (B&Bs) • Lodges • Campgrounds • Hostels • Dude ranches

  5. Owners of Lodging Facilities • Wholly owned by a parent chain corporation • Franchise of a chain • Management contract with the chain • Totally independent of the chain

  6. Levels of Lodging • Luxury • High-end • Mid-range • Budget

  7. Factors That Determine Room Costs • Quality of the property • Facilities the hotel offers • Service level it provides • Prime market it serves • Where it’s located • What season it is • When the accommodations are booked

  8. Factors That Determine Room Costs (cont.) • Whether the hotel is offering a promotion • If it’s a prepaid, nonrefundable rate • If it’s a landmark • Whether anything unusual is going on • If the guest is part of a conference • Which day of the week it is

  9. Factors That Determine Room Costs (cont.) • How long the guest’s stay will be • The number of people in the room • If there’s a resort fee • If the guest is using frequent-stay points • How the lodging is purchased

  10. Hotel Booking Procedures • Guests book accommodations by phone, Web site, or e-mail. • The reservation is guaranteed, confirmed, and held until the customer arrives. • Most lodging companies have a cancellation policy, which is stated at the time of the reservation.

  11. Careers in Lodging • Senior executives, directors, and managers • Reservationists • Front-desk staff • Food and beverage staff • Concierges • Business center staff • Maintenance staff • Bell captain/staff • Human resources/training specialists • Audio-visual coordinators • Groups/meetings coordinators • Safety/security specialists • Sales representatives • Housekeepers • Accountants/auditors

  12. Addressing Customer’s Needs Through Food Services • Location • Size of facility • Hours of operation • Theme

  13. Types of Food Service • Table service • Banquet table service • Cafeteria style • Buffet style • Room service • Fast-food service • Fast casual service • Delivery service

  14. Careers in Food Service • Senior executives, directors, and managers • Accountants/controllers • Busboys • Chefs/cooks • Bartenders • Cashiers • Food servers (waiters/waitresses) • Food and beverage managers • Clerical support • Human resources/training specialists • Maintenance personnel • Kitchen staff • Maitre d’s/hosts/hostesses (greeters) • Pastry chefs • Purchasers • Receptionists • Sommeliers (wine stewards) • Sous chefs (assistant chefs)

More Related