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Introduction to Travel and Tourism Homes Away From Home: The Hospitality Industry

Introduction to Travel and Tourism Homes Away From Home: The Hospitality Industry. Chapter 4. Hotels. Resort hotels Mega-resort All-inclusive resort Spa, ski, or casino resort Themed resort Business hotels Convention and meeting hotels All-suite hotels. Other Kinds of Lodging. Motels

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Introduction to Travel and Tourism Homes Away From Home: The Hospitality Industry

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  1. Introduction to Travel and TourismHomes Away From Home: The Hospitality Industry Chapter 4

  2. Hotels • Resort hotels • Mega-resort • All-inclusive resort • Spa, ski, or casino resort • Themed resort • Business hotels • Convention and meeting hotels • All-suite hotels

  3. Other Kinds of Lodging • Motels • Limited-service lodging • Extended-stay lodging • Condominiums • Timeshares

  4. Other Kinds of Lodging (cont.) • Bed-and-breakfasts (B&Bs) • Lodges • Campgrounds • Hostels • Dude ranches

  5. Owners of Lodging Facilities • Wholly owned by a parent chain corporation • Franchise of a chain • Management contract with the chain • Totally independent of the chain

  6. Levels of Lodging • Luxury • High-end • Mid-range • Budget

  7. Factors That Determine Room Costs • Quality of the property • Facilities the hotel offers • Service level it provides • Prime market it serves • Where it’s located • What season it is • When the accommodations are booked

  8. Factors That Determine Room Costs (cont.) • Whether the hotel is offering a promotion • If it’s a prepaid, nonrefundable rate • If it’s a landmark • Whether anything unusual is going on • If the guest is part of a conference • Which day of the week it is

  9. Factors That Determine Room Costs (cont.) • How long the guest’s stay will be • The number of people in the room • If there’s a resort fee • If the guest is using frequent-stay points • How the lodging is purchased

  10. Hotel Booking Procedures • Guests book accommodations by phone, Web site, or e-mail. • The reservation is guaranteed, confirmed, and held until the customer arrives. • Most lodging companies have a cancellation policy, which is stated at the time of the reservation.

  11. Careers in Lodging • Senior executives, directors, and managers • Reservationists • Front-desk staff • Food and beverage staff • Concierges • Business center staff • Maintenance staff • Bell captain/staff • Human resources/training specialists • Audio-visual coordinators • Groups/meetings coordinators • Safety/security specialists • Sales representatives • Housekeepers • Accountants/auditors

  12. Addressing Customer’s Needs Through Food Services • Location • Size of facility • Hours of operation • Theme

  13. Types of Food Service • Table service • Banquet table service • Cafeteria style • Buffet style • Room service • Fast-food service • Fast casual service • Delivery service

  14. Careers in Food Service • Senior executives, directors, and managers • Accountants/controllers • Busboys • Chefs/cooks • Bartenders • Cashiers • Food servers (waiters/waitresses) • Food and beverage managers • Clerical support • Human resources/training specialists • Maintenance personnel • Kitchen staff • Maitre d’s/hosts/hostesses (greeters) • Pastry chefs • Purchasers • Receptionists • Sommeliers (wine stewards) • Sous chefs (assistant chefs)

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