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DELIVERING HAPPINESS THE ZAPPOS WAY . By: Brooke Bonime . It all started with pizza…. The “WOW” Philosophy. 365-day return policy Fast, FREE shipping Fast fulfillment 24/7 Call Center. Getting Paid to Quit . Strategic hiring & training process Interviews Training “The Offer”.
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DELIVERING HAPPINESS THE ZAPPOS WAY By: Brooke Bonime
The “WOW” Philosophy • 365-day return policy • Fast, FREE shipping • Fast fulfillment • 24/7 Call Center
Getting Paid to Quit • Strategic hiring & training process • Interviews • Training • “The Offer”
Core Values • Deliver WOW Through Service • Embrace and Drive Change • Create Fun and A little Weirdness • Be Adventurous, Creative, and Open-Minded • Pursue Growth and Learning • Build Open and Honest Relationships With Communication • Build a Positive Team and Family Spirit • Do More With Less • Be Passionate and Determined • Be Humble
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” –Maya Angelou