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Performance and Performance Evaluation

Performance and Performance Evaluation. Rong-Tsu Wang. Performance. Definition measurement in the extent of achieving organization goals. Performance. Composition Efficiency Effectiveness Satisfaction. Performance. Performance Evaluation. Definition Planned Scientific

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Performance and Performance Evaluation

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  1. Performance and Performance Evaluation Rong-Tsu Wang

  2. Performance • Definition measurement in the extent of achieving organization goals

  3. Performance • Composition • Efficiency • Effectiveness • Satisfaction

  4. Performance

  5. Performance Evaluation • Definition • Planned • Scientific • Reduce bias • Control

  6. Performance Evaluation • Scope • Production • Marketing • Execution • Finance • R & D

  7. Performance Evaluation • Problem Characteristics • multi-attribute • multi-criteria • multi-hierarchy

  8. Performance Evaluation • Characteristics between Indicators • Substitution • Independence • Confliction

  9. Performance Evaluation • Indicator Types • quantitative • qualitative

  10. Performance Evaluation • Basic Framework

  11. Application of Transport Industry • Cycle of operation activities of an enterprise

  12. Application of Transport Industry

  13. Application of Transport Industry • Operation Performance • Production Efficiency: to measure the resources expended to produce output • Marketing Efficiency: to measure the extent to which output is used • Execution Efficiency: to measure the output used against the resources expended

  14. Application of Transport Industry • The 9 major evaluation categories • Under the ambit of transport: • Labor • Transport Output • Equipment • Passenger • Under the ambit of finance: • Assets • Debts • Capital • Expense • Income/Loss

  15. Application of Transport Industry • The Performance Evaluation Items

  16. The Steps for Performance Evaluation • Step1: to form conceptual framework • Step2: to produce initial evaluation indicator set • Step3: to conduct those indicators (fuzzy or crisp)

  17. The Steps for Performance Evaluation • Step4: to group those indicators • Step5: to select representative indicators from within each group • Step6: to decide weight of each representative indicators

  18. The Steps for Performance Evaluation • Step7: to calculate the grade and rank • Step8: to analysis and discuss the result • Step9: to conclude and suggest

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