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Role for Unmoderated Remote Usability Testing in Agile UCD

Role for Unmoderated Remote Usability Testing in Agile UCD. Lee Duddell (WUD) & Ian Franklin ( IFonly Consulting). We are…. Europe’s leading user insight and testing service Capture User E xperience in videos (with users’ voice) Mobile and Fixed Web tests (and both). The Usability Lab.

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Role for Unmoderated Remote Usability Testing in Agile UCD

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  1. Role for Unmoderated Remote Usability Testing in Agile UCD Lee Duddell (WUD) & Ian Franklin (IFonly Consulting)

  2. We are… • Europe’s leading user insight and testing service • Capture User Experience in videos (with users’ voice) • Mobile and Fixed Web tests (and both)

  3. The Usability Lab

  4. Clients’ Usability Testing Needs • Fast turn around/Agile/continual • Flexible methodology – beyond summative usability tests • Concept to UCD/Agile Prototype to Post launch/iterations • Multi platform (web, tablet, phone) • More than Web

  5. Remote Unmoderated Testing Multi-platform Throughout Agile/UCD Prototype to post launch Easy deploy Market research Multi-language Easy pilot & retest Card sort Quick turn around In-house development Cost effective

  6. Flexibility • Heuristic evaluation • Market research/Questionnaires • Eye tracking via webcam • Lab in a laptop • Fits project budgets • Remote UX Research • Anything in a browser • Use imagination and try it!

  7. Process • Tasks written/Questionnaire chosen • User panel chosen - 5 to 10 users • Launch test (48 -72 hours) • User - Tasks/Think aloud protocol • Watch videos (replace?) • Tag and report • Inform design

  8. Videos and screenshots • For videos and screen shots please go to: • www.whatusersdo.com

  9. Issues? • Good task design! • Scientism! • Users go off script • User boredom • Dash for Cash • Usability Expertise • Users ≠ Designers But User is Back!!!!

  10. Final thoughts Less More

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