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Optimising Emergency Surgery at Austin Health. 19 March 2008 - Melbourne. KEY PROBLEM. Austin Health experienced 30% growth in emergency attendances over the 2 years from 2004-05. This translated into a 23% increase in demand for emergency surgical procedures & unacceptable waits
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Optimising Emergency Surgery at Austin Health 19 March 2008 - Melbourne
KEY PROBLEM • Austin Health experienced 30% growth in emergency attendances over the 2 years from 2004-05. This translated into a 23% increase in demand for emergency surgical procedures & unacceptable waits Opportunities for improvement were identified: • Unlike the elective surgery program, there were no robust processes for booking emergency surgery and no systems to track patients waiting for surgery • No transparency for prioritisation • Few clinical pathways for the emergency surgical patient • Timeframes across the continuum were unclear and difficult to measure
AIM OF THIS PROJECT • Implement a real-time, transparent booking system to enable improved monitoring and scheduling of emergency surgery • Agree targeted priority timeframes for each procedure based on best practice • Enable the identification of patients not treated within priority timeframes
KEY INNOVATION IMPLEMENTED • Implemented web-based Emergency Theatre Booking System (ETBS) based on software developed at RMH - Went live in October 2007 • Agreed prioritization process - & timeframes for each procedure with each unit • Large scale roll out and training for all surgical units & Anaesthetic staff • Scheduling enhancement incorporated • January 2008
PROJECT EVALUATION/OUTCOMES • Transparent system for the booking and monitoring of patients requiring emergency surgery • Allows for the monitoring and scheduling day to day • Data will allow us to begin to refine clinical pathways • Allows for identification of patients not treated within priority timeframes • Expected outcomes will be further reductions in LOS following reductions in the time from admission to booking completion and decreased theatre waiting time
OTHER LEARNING’S • Challenges with implementing like systems based on other health services - different processes and theatre capacity • Importance of Executive and Senior clinician support • Dedicated IT support throughout the change process • Engagement of key stakeholders (anaesthetists, surgical registrars, theatre nurses) • Revisiting the expectations of key users of the program and ensuring it meets their needs