The Spring Institute for Intercultural Learning 1610 Emerson St. Denver, CO 80218

1. Active Listening:In the Backpack of Tricksan Empowering Communication Skill…for everyone – especially English Language LearnersChris Tombari and Susan Gershwin, Spring Institute for Intercultural LearningCoTESOLDenver, CO ~ October 24, 2008

2. The Spring Institute for Intercultural Learning1610 Emerson St.Denver, CO 80218

3. Strengthening Students’ Communication Skills: Overview In this session, you will: • Active Listening Activities • Mapping • Information-Gap Exercise (using grids) • “Listen, Repeat, Do” • Rods • Debrief Active Listening Activities • What is Active Listening? • How is Active Listening empowering? • How will you use Active Listening in your classroom?

4. (to everyone) Miscommunication Happens Mouse I. Defining Active Listening

5. The biggest problem in communication results from assuming that it has occurred. I. Defining Active Listening

6. I. Defining Active Listening

7. 1. Asking for Clarification “Please repeat.” “Please speak slowly.” “I don’t understand.” “Excuse me?" “What does ____ mean?” “_______?” “What’s another word for _____ ?” “Please show me.” II. Active Listening Tools

8. Active Listening:Conversation A, Version #3 Dave, supervisor: Ellen, employee: “You need to come to my office at 9:00 tomorrow.” “Come tomorrow at 9:00?” “Yes. Tomorrow morning at 9:00. Bring your social security card and resume.” “Bring both my social security card and my resume?” “That’s right.” “Okay. I’ll see you tomorrow at 9 in the morning. I’ll bring two things: my social security card and resume.” “Sounds good. See you here at 9.” I. Defining Active Listening

9. Active Listening:Conversation B, Version #3 Kathy, supervisor Joe the plumber: “Work begins at 6:30. Arrive early so you can put on your uniform and see the plan for the day.” I. Defining Active Listening

10. Active Listening: Repeating or Rephrasing… Examples of Active Listening: Examples of NOT Active Listening: “Okay.” “Yes.” “No.” “I understand.” “I see.” “Sounds good.” “Great. Sounds like a plan.” “You want me to come to work tomorrow at 9:00 am.” “See you at 9:00 tomorrow.” “I have an appointment at the Health Clinic on May 9th. You will pick me up at my apartment at 11:00am.” “You want me to come with my social security card and resume.” I. Defining Active Listening

11. Active Listening: Asking Questions Examples of Active Listening: Examples of NOT Active Listening: “Okay.” “Yes.” “No.” “I understand.” “I see.” “Sounds good.” “Great. Sounds like a plan.” “You want me to come when?” “Where am I supposed to go?” “What do you want me to get?” “You want me to do what?” I. Defining Active Listening

12. Thank you for your time. Chris Tombari – Director of Language Services: ctombari@springinstitute.org Susan Gershwin – Curriculum Development & Lead Trainer: sgershwin@springinstitute.org Spring Institute for Intercultural Learning 1610 Emerson Street ~ Denver, Colorado 80218 ~ 303.863.0188 www.springinstitute.org