Transformational Team 2 Serving the motivated job seeker Self-Registration Executive Sponsor: Eu-wanda Jenkins

1. Transformational Team 2 Serving the motivated job seeker Self-Registration Executive Sponsor: Eu-wanda Jenkins September 20, 2012 Web Series #6

2. The Self-Registration Sub-Group Members Sam Mitchell – WorkSource Cowlitz Larry Clark – ITSD/Lacey Myrna Haring – WorkSource Pullman Dot Fallihee – Seattle-King WDC Cathrene Nichols – WorkSource Colville Bill Pruett – ITSD/Lacey Dawn Karber – Spokane WDC Patty Reed – UI/Olympia Sandy Tilton – WorkSource Cowlitz David Walter – WSID/Olympia Jennie Weber - Eastern Washington Partnership (TT2 Liaison) Ken Kelnhofer – ECDD/Lacey Ignacio Marquez – South Central WorkSource

3. Short-Term Goal and Long-Term Vision Short –Term Goal Provide customers the option to self-register and update their personal information through one system that provides access to all of the WorkSource services available to them. In doing so, desk side services will be enhanced by having less focus on data entry and more conversations between staff and job seekers focused on providing information that is critical to finding and securing employment. Long-Term Vision Consolidate existing systems such as UI, Go2, SKIES, and SSMS so that customers only have to register one time for the services they need to receive unemployment benefits, obtain a job quickly or enter training.

4. Other Ideas Evaluated As the sub-group formed, the members considered and evaluated other ideas proposed from the field or within the team. In the end, we acknowledged some of the ideas were not within the scope of this subgroup. However, we will keep them on record for future initiatives. • A system that will link the customer to a system which will determine employment/training and other services eligibility. • A standardized computer self service assessment which customers and staff can use to determine whether a customer is job search ready based on their occupation interest, education and work experience. • A system which will provide self serve triage on the computers located in the resource room.

5. The Survey Question No. 1 If the customer fills in more information on SSMS, do you believe that will enable you to spend more quality time with your customer? 81% answered YES Question No. 2 Do you feel that the 25 data fields recommended for customer SSMS input are sufficient for effectively serving your customers?  63.9% answered YES

6. The Survey, continued • Under Review • Delete Ethnicity and Race • Add Military Status and Dates • Review functionality of multi-lingual capability in SSMS • Changes Made • Remove Emergency Contact and Phone Number • Add Desired Employment (Employment Goal) • Ensure completion of OPTIONAL information doesn’t stop customer from completing registration • Create a desk aide for customers with limited computer skills

7. The Survey, continued • Out of Scope • Add job readiness questions • Add question on desire/need to attend workshops or use particular services • Boosting ability for GUIDE, SKIES, GO2, and SSMS to better communicate • Add initial assessment free form fields to SSMS • Considered • Remove Alternate Phone Number • Add Offender Status • Add Education History information • Allow customer to make updates in SSMS after initial registration

8. Next Steps... • The team continues to review each idea submitted in the survey and will consider the individual ideas in the finalized business model. • Submit initiative for WITAB approval and IT prioritization. • Develop detailed IT technical solution. • Implement!

9. TT2 Webinar PresentationSchedule Link to TT2 SharePoint site

10. Let’s Chat! Please use the ‘Chat’ function! Send your message to All Participants Send questions after the presentation to ESD GP ECDD TT2 mailbox.