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CROSS SYSTEM FINANCING STRATEGIES

CROSS SYSTEM FINANCING STRATEGIES. DEVELOPING AND MANAGING INTERAGENCY RELATIONSHIPS CHICAGO, ILLINOIS October 11, 2006 Colette Croze Croze Consulting. INTERAGENCY RELATIONSHIPS. TWO PART PROPOSITION: COLLABORATION (PROCESS) INTERAGENCY AGREEMENT (PRODUCT).

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CROSS SYSTEM FINANCING STRATEGIES

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  1. CROSS SYSTEM FINANCING STRATEGIES DEVELOPING AND MANAGING INTERAGENCY RELATIONSHIPS CHICAGO, ILLINOIS October 11, 2006 Colette Croze Croze Consulting

  2. INTERAGENCY RELATIONSHIPS • TWO PART PROPOSITION: • COLLABORATION (PROCESS) • INTERAGENCY AGREEMENT (PRODUCT)

  3. ELEMENTS OF SUCCESSFUL COLLABORATION • STRONG FOUNDATION • SUFFICIENT RESOURCES • CLEAR BUSINESS PROCESSES • SUPPORTIVE ENVIRONMENT

  4. COLLABORATION: STRONG FOUNDATION • COMMON GOALS: PRE-EXISTING OR CREATED • PURPOSE • SHARED OWNERSHIP • HISTORY: TO BE BUILT ON OR CHANGED • CONNECTIONS

  5. COLLABORATION: SUFFICIENT RESOURCES • LEADERSHIP • INTERNAL CHAMPIONS • THE ‘RIGHT’ STAFF • ORGANIZATIONAL SUPPORT • SKILLS AND EXPERTISE • CONTRIBUTIONS • CREDIBILITY/POLITICAL CAPITAL

  6. COLLABORATION: EFFECTIVE BUSINESS PROCESSES • CLEAR, ALIGNED OBJECTIVES • FORMAL AGREEMENTS • DEFINED ROLES • APPROPRIATE PACE • COMMUNICATION STRATEGIES/SYSTEMS • OPEN, FREQUENT • FORMAL AND INFORMAL • INTERNAL/EXTERNAL • DOCUMENTATION • EVALUATION • SUSTAINABILITY

  7. COLLABORATION: SUPPORTIVE ENVIRONMENT • RESPECT AND TRUST • ‘SAFETY TO SHARE’ • ACCOMMODATION OF CULTURES • EXCHANGE • PERSPECTIVES AND MOTIVES • SELF-INTEREST • FLEXIBILITY AND CREATIVITY • COMPROMISE • CREDIT • REALISTIC EXPECTATIONS

  8. INTERAGENCY AGREEMENTS • CLARIFY ROLES, RESPONSIBILITIES AND COMMUNICATION • STRENGTH LIES IN COMMITMENT TO IMPLEMENT • CAPTURES KEY ELEMENTS OF SUCCESSFUL COLLABORATION

  9. INTERAGENCY AGREEMENTS: INGREDIENTS • CLEARLY DEFINED PURPOSE • OUTCOMES DEFINED; SYSTEM FOR MEASUREMENT • WELL SUPPORTED BY ALLIES • INTERNAL AND EXTERNAL • OWNERSHIP IS CLEARLY DEFINED • ORGANIZATIONAL LINKAGES • ACTION-ORIENTED • MECHANISMS FOR RESOLVING DIFFERENCES

  10. MEASURING THE BENEFITS • GREATER RETURN ON INVESTMENT • SMARTER PURCHASING STRATEGIES • MORE EFFECTIVE SERVICES • BETTER OUTCOMES FOR CONSUMERS AND FAMILIES “Coming together is a beginning; keeping together is progress; working together is success.” - Henry Ford

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