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Training & Certification Achieved with Blended Learning

Presented By Brenda Williams, FPL & Susan Gilbert, Apogee Interactive. Training & Certification Achieved with Blended Learning. FPL and Study-Center.com. About FPL Drivers for decision to use Study-Center Process used to implement the training Audience and feedback

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Training & Certification Achieved with Blended Learning

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  1. Presented By Brenda Williams, FPL & Susan Gilbert, Apogee Interactive Training & Certification Achieved with Blended Learning

  2. FPL and Study-Center.com • About FPL • Drivers for decision to use Study-Center • Process used to implement the training • Audience and feedback • Success with the Study-Center • Next Steps

  3. Florida Power & Light • a premier utility • FPL Energy • disciplined wholesale power generation business • FPL FiberNet • wholesale supplier of fiber optics

  4. St. Augustine Daytona Beach Melbourne Stuart West Palm Beach Bradenton Sarasota FortLauderdale Naples Miami Service area Largest Electric Utility in Florida Serves half the state

  5. Customer Growth 2.4% growth in 2002 # of customer accounts(millions) Added 4 millionth acct. in 2002!

  6. A Diverse Fuel Mix(2002, based on kwh generation) 6% Coal 34% 17% Natural Gas Purchased Power 18% Oil 25% Nuclear* *Record year for power from nuclear plants

  7. FPL and Study-Center.com What were the drivers for FPL using Study-Center? • Interested in expanding training medium to include internet-based • Ability to reach more people in shorter period • Can access training during down times • Offered certificates • Refresher / updates • Already had partnership with Apogee • Apogee support available to troubleshoot problems

  8. FPL and Study-Center.com What was the process? • Buy-in critical • Met with managers to sell the benefits. • Presented the benefits to the supervisors at their quarterly meeting. Demonstrated how the Study-Center worked. • Selected dates and placed them on training calendar. • Worked with Apogee and IM to modify the enrollment process. (Self enrollment for students. Provided list of supervisors to Apogee ).

  9. FPL and Study-Center.com • The audience and what courses were offered: • Piloted use of Study-Center in 2000 with about 20 C/I reps • Fundamentals of Electricity • Course now required for all new reps • Introduced 5-course Residential Series first quarter 2002 • Apogee worked with FPL focus group • Courses tailored to FPL environment

  10. FPL and Study-Center.com • 280 Residential Energy Services Reps • 12 RES Supervisors • All reps required to take all courses: • Fundamentals of Electricity: 4-6 hrs • Energy Systems Fundamentals: 2-4 hrs • HVAC in Warm Climates: 2-4 hrs • Water Heating, Laundry & Pools : 2-4 hrs • Appliances, Lighting & Power Quality: 2-4 hrs • 800 Seats purchased in 2002 • mly 1 testommercial / Industrial • Online Systems • Strategic Account Management System

  11. Benefits to FPL • Blending of e-Learning with classroom training • Update employees on new technologies and refresher skills • Provides course completion documentation • Allows employees access 24 / 7 • Supervisors Summary Report • Link to department web site

  12. FPL and Study-Center.com • Next Steps • Continue to offer the courses to new representatives • Promote availability of Reference Library • Add Situational Spanish to course offering

  13. Some customization upfront • Meeting with Supervisors & interested parties • Removed irrelevant topics • Added emphasis and new material

  14. Unique Blended Approach • Supervisors “orchestrated” the training • Some held competitions • People worked together, helped each other

  15. 5 Day Course Becomes eLearning

  16. Sample Module

  17. Learning Objectives and Objects

  18. Objectives in Behavorial Terms

  19. Motion Drives Home Key Points

  20. Sporatic Quizzes • Reinforce Key Learning Objectives • Link Back to Information • Break up the Material • Maintains Interest • Assures Improvement in Scores and Accomplishment of Learninoratic Quizzes

  21. Courses Pre-Test Final Course Advisor Evaluation

  22. Analysis of Results

  23. Data is telling!

  24. Data of fun to analyze

  25. 19 Supervisors, average 12 reps each

  26. In Summary • eLearning is coming to the energy industry • Best foothold where training is required • Creating ongoing reference library valuable • People like ability to go at their own pace • Works best when utility and vendor really engage in the challenge

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