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A Starting Premise Knowledge is Power

" To conceive of knowledge as a collection of information seems to rob the concept of all of its life... Knowledge resides in the user and not in the collection. It is how the user reacts to a collection of information that matters." – Churchman. A Starting Premise

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A Starting Premise Knowledge is Power

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  1. "To conceive of knowledge as a collection of information seems to rob the concept of all of its life... Knowledge resides in the user and not in the collection. It is how the user reacts to a collection of information that matters." – Churchman

  2. A Starting Premise Knowledge is Power Many companies are beginning to realize that the knowledge of their employees is the most valuable asset.

  3. PEOPLE ARECRUCIAL….. The exclusive source of knowledge for organisations is people. Individual knowledge is the starting point for organisational knowledge. The knowledge pool of each individual cannot be replicated Only people can spread knowledge resources across the company It is only people who can convert knowledge into efficient action.

  4. Company Knowledge Resides in… Documents Explicit Tacit Potential Knowledge

  5. Modes of Knowledge Generation • Acquisition • Dedicated Resources • Fusion • Adaptation • Knowledge Networking

  6. AcquisitionDirect and Effective way --- acquire knowledge • Buy the Knowledge • Buy an organization • Hire individuals who have Knowledge. • Companies buy other companies for various reasons: • to generate additional revenue, • to achieve a strategic size or product mix, • to get access to new markets • to gain the skills of a senior management team

  7. AcquisitionAcquirement other companies for knowledge. Companies pay premium for adding new knowledge to their knowledge stock. IBM's 1995 purchase of Lotus. IBM paid $3.5 billion, 14 times Lotus's book valuation of $250 million. The $3.25 billion premium IBM paid represents its appraisal of Lotus's unique knowledge of Notes and other collaborative software applications. The minds that invented Lotus Notes are more valuable than the software itself.

  8. Acquisition British Petroleum gives a Thief of the Year Award to the person who has "stolen" the best ideas in application development. The company recognizes that, when it comes to organizational knowledge, Originality is less important than Usefulness

  9. Acquisition Texas Instruments has created a Not Invented Here, but I Did It Anyway Award for borrowing a practice from either inside or outside the company. The Spanish proverb "Well stolen is half-done" sums up this idea succinctly. The knowledge-focused firm needs to have appropriate knowledge available when and where it can be applied, not to generate new ideas for their own sake. .

  10. Acquisition Leasing outside knowledge Company’s university Research Funding Hoechst --- supports research Department of Molecular Biology at Massachusetts General Hospital in hopes that it will lead to the development of profitable new drugs. R&D efforts are always speculative

  11. Acquisition Renting knowledge really means renting a knowledge source. Hiring a consultant for a project is an obvious example. Knowledge source is temporary High-level consultants are expensive For maximum Knowledge transfer. Squeeze as much knowledge

  12. Dedicated Resources Knowledge creators and users may not even speak the same language. Xerox's Palo Alto Research Center --- mid-1970s. Knowledge workers at Xerox PARC invented key elements ofgraphical interface computer The mouse, graphical icons and menus. The Management were not close enough to the research to evaluate the newly created knowledge. Steve Jobs--- Apple computers built Macintosh. A brief tour of Xerox PARC was sufficient to gather the fruits of research funded for years by Xerox.

  13. Fusion Matsushita first automatic breadmaking machine --- example of diversity Matsushita combined three product divisions with different cultures rice cookers, toasters and coffeemakers, and food processors The new product Combined the First group computer-control expertise Second group induction heater technology Third group knowledge of rotating motors.

  14. Knowledge management principles – help fusion • Foster awareness-value of knowledge • Identify key knowledge workers • Emphasize the creative potential • Make the need for knowledge creation • Encourage, reward , direct • Introduce measures and milestones of success

  15. Adaptation • Adapt or die is our fate; so We adapt and advance • Knowledge generation drivers • New products from competitors • New technologies • Social and economic changes • Success is often the enemy of innovation; it has been called the winner's curse.

  16. Networks • Knowledge generation by informal, self-organizing networks within organizations . • Employees interact • in person • on the telephone • and via e-mail • and groupware to share expertise and solve problems together. • Difficult to codify --- adds to the knowledge of the entire company.

  17. Mapping Identification Capturing Acquiring Storing Sharing Applying Creating Processes Involved in Knowledge Management : RPS

  18. TYPICAL INFORMATION SHARING • NR - Darpan , TS Feedback • ER- Anubhav, Tech 2K.Com • WR- Reaching Out,Technical Share • SR- SR News, TS Tidings • TSHQ-Feedback Journal , New Horizons , Annual Performance Report on Thermal & Nuclear Sets • PS:MSX- Power Sector Operations Overview booklet, PRAYAS, POWER MAP RPS

  19. What do we do if knowledgeable people suddenly leave ? How can we ensure that what one department or division learns is widely shared throughout the company? Power Sector Executives Knowledge Pool No. of Executives : 1585 Total BHEL Experience : 33000 years Average Experience in BHEL : 20.8 years RPS

  20. Jan’2002 E1,E2 E3 E4 E5 E6,E6A,E7 GM,ED GM,ED RPS

  21. Manual Product Data Management Specification Document Management Customer Order Regulation Performance Data Publication Change Request Archive Instruction Casing Rotor Assembly Note Drawing Image Drawing Drawing Bottom Case Top Case LP Rotor Rotor Forging Model Rotor Option A Holding Bolts Bottom Cover Rotor Disk Blade Rev A Blade Rev B Rotor Option B CAD/CAM/CAE Data Management Blade Rev C Rotor Option C Component Management Configuration Management Part Families Enterprise Knowledge Management Turbine

  22. Creation Of Knowledge Clip Board ( MOU Project ) of Site Related Problems Start date : 15-06-2004 Completion date : Jan-2005 Project cost : 72.5 lakhs

  23. PROJECT OBJECTIVES Empowering BHEL Engineers with a Centralised Database Containing Problems faced during Erection, Commissioning , Operation & Servicing, their Analysis & Resolutions for BHEL Commissioned Projects to enable them to take timely technical decisions in trouble shooting the defects

  24. Creation of Repository of site related technical information through Prompt accessibility & retrieval of information for quick and reliable trouble shooting Capabilities building to trouble shoot problems of older technology Development of more number of trouble shooters Considering the wide range of products and number of collaborations for each product , it is necessary to facilitate our business sectors with information to take timely corrective actions and valid decisions

  25. Project Goals Generating additional business in the areas of SAS and R&M Availability of important technical data on a centralised basis Fast and easy archiving and retrieval of data Cost reduction in operations Maintaining capabilities in servicing / trouble shooting/ RLA & R &M of older machines needing attention to avoid the situation where expertise is depleting High value services to customers Improved customer satisfaction

  26. Anticipated Benefits Improved speed of Execution of Contracts Less dependency of Manufacturing units Saving time/ work due to reduced traveling More value addition per Employee by Regions /Power sector Renovation and Modernisation business Marketing (PS & IS ) Quicker & reliable problem analysis & solutions associated with high value services

  27. Repository of Information Generated and Digitised A.. Feed Back Articles – Site related Since Year 1992-93 B. Let Us Know- articles describing state of art technology C. Commissioning Procedures 1.Boiler & Auxiliaries & its Systems 2.Turbine & Auxiliaries & its Systems 3.Generator & its Auxiliaries 4.Cooling Water System 5. Other Commissioning Systems

  28. Present status Categorisation of Feed back articles – Product wise Generation of Key words – for Search Engine Procurement of Server, LapTops, Digital Cameras , Scanners and Application software ( Oracle 91)

  29. Scope for further work a. Extended to all 120 / 210 /200/250/500 MW BHEL Thermal Sets b. Gas Turbines/ CCPPS

  30. It is not “Knowledge is Power but Knowledge sharing is Power” RPS RPS

  31. Thank You All

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