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Proper Etiquette and Behavior Revised By: Ms. Fleming

Proper Etiquette and Behavior Revised By: Ms. Fleming. Objectives. Identify employer expectations. Discuss appropriate work habits . Identify good citizenship skills . Identify appropriate interviewing skills. Good Manners and Etiquette. Difference:

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Proper Etiquette and Behavior Revised By: Ms. Fleming

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  1. Proper Etiquette and BehaviorRevised By: Ms. Fleming

  2. Objectives • Identify employer expectations. • Discuss appropriate work habits. • Identify good citizenship skills. • Identify appropriate interviewing skills.

  3. Good Manners and Etiquette • Difference: • Good manners are rules for common actions of courtesy and politeness. • Etiquette describes the use of proper customs in social and business life; these may change over time

  4. General Manners • Be considerate of others • show respect • use “excuse me” • listen to people before making suggestions • be patient • Offer assistance • compliment good work • learn, remember and use people’s names • be courteous, kind, polite, and fair

  5. General Etiquette • Personal Manners When Meeting New Friends • Telephone Courtesy • Personal Relations • Table Manners

  6. Personal Manners When Meeting New Friends DO • Smile • Firm handshake • stand for a lady • repeat a new name • use “you” more than “I” • introduce new friends to others DO NOT • use “knuckle-buster” handshakes • do all the talking • use foul language • try to always be funny and the center of attention • say bad things about others

  7. Inappropriate Greeting

  8. Examples continued

  9. Proper Handshake • Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice from the elbow • Is released after the shake, even if the introduction continues • Includes good eye contact with the other person

  10. Telephone Courtesy • “Hello, this is ________ speaking. May I help you?” • Stay away from negative comments. • “May I ask who’s calling?” • When taking a message, include the date and time of call, caller’s name and telephone number.

  11. Personal Relations • Important to the success of anything. • First look at yourself • Attitude is one’s outlook on life, may be positive or negative. • Should try to maintain a positive attitude

  12. Reasons to have a positive attitude • The future depends largely on the opinion of others. • More motivating and makes one more energetic, productive, and alert. • More pleasant to be around. • Effect co-workers • Builds self-confidence

  13. Objectives • Identify employer expectations. • Discuss appropriate work habits. • Identify good citizenship skills. • Identify appropriate interviewing skills.

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