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Value of an Integrator

Value of an Integrator. Why Should You Use and Value Integrators?. Value of an Integrator. Most Important Points: Single Point of Contact Experts in Many Technologies Forward Thinking Small Enough to Care. Value of an Integrator. IAS Overview. What Makes IAS Different

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Value of an Integrator

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  1. Value of an Integrator Why Should You Use and Value Integrators?

  2. Value of an Integrator Most Important Points: Single Point of Contact Experts in Many Technologies Forward Thinking Small Enough to Care

  3. Value of an Integrator

  4. IAS Overview • What Makes IAS Different • Extremely technical team • Focused on improving • Dedication to our customers • Constantly evaluating products to add to our portfolio • Personable technical staff • We have fun • Hyland Gold Partner 2003-2006 • Hyland Diamond Support Partner 2004 - 2006

  5. Customer Overview • VA DMV • Employs almost 2,000 people • Operates 73 customer service centers, 35 DMV Selects and 1,106 online dealer centers • In 2005, the DMV handled • 2.05 million licensing transactions • 6.84 million vehicle registration transactions • 2.64 million vehicle title transactions

  6. Challenges • Microfilming 8-10 million documents annually • Retention period of 8-23 years • Requirements of the Real ID Act • Overwhelming backlog of documents • Customer service response times • Lost or illegible documents • Disaster recovery and prevention

  7. Frustrated Frank This is not an actual DMV employee.

  8. Paper Pain

  9. Customer Requirements • High-volume document scanning • Electronic document importing • Automated indexing • Electronic document storage • User-friendly document search and retrieval • Automated collection, storage and reporting of EDIS usage statistics and audit trail information • Extensive security concerns • Centralized system management and maintenance (such as supervisory functions, user/security maintenance, system maintenance, system software upgrades and distribution, etc.)

  10. Why IAS? • Differentiators • Ability to apply product functionality to solve unique business problems, including security and retention issues • Ease of use of the product • Lower total cost of ownership over 5 years • IAS’s ability to answer very technical questions • Support from Hyland demonstrated that IAS was big enough to manage the deal • Personality “fit”

  11. Why IAS? “One of the biggest advantages of OnBase was that it offered all of the functionality we needed and yet was very easy for our employees to use. We developed an excellent working relationship with IAS and were impressed with the support they received from OnBase. In my 28 years in government, I have never dealt with another vendor who is as easy to work with.” Theresa Gonyo Director of Data Services at the VA DMV

  12. Solution Overview • Challenges for IAS • Contractual obligation to deploy Phase 1 in fewer than 140 days (including weekends) and provide an onsite project manager • Multiple departments involved • Very secure site – no direct ODBC connections • No “Screen Scraping” • Turn-key solution • Limitations of bar codes • Non-technical customer base • High availability

  13. Solution Overview • Modules Added: • Collaboration • Workview • Document Knowledge Transfer • Enterprise Workflow • E-Forms • Disconnected Scanning • OnBase Reporting

  14. Solution Overview • Phase 3 – and beyond • Push scanning to sites where documents are generated, including 1,000+ dealers • Document Knowledge Transfer • WorkView and Collaboration solution to manage vendor relationships • Financial Management (AP and AR) will store and retrieve documents • 10 mini-forms built on Word Perfect will be converted to e-forms and run through workflows

  15. Solution Overview • Processing at all Customer Service Centers • Online dealer scanning • Motor carrier • Medical control • Internal audit • Law enforcement services • Finance • Human Resources • System redesign • Purchasing

  16. Benefits • For DMV: • The first time in 13 years that a vendor has delivered a solution on time and on budget • Backlog and backfile eliminated • Save $500,000 per year on shipping alone • Should realize the goal of being entirely paperless in ~1 year • Secure Environment • Automated Retention • Employee satisfaction “I love OnBase and the employees love it, and it’s hard to get employees to like anything, especially when there’s change involved.”

  17. Questions? David Godiksen Information Access Systems, Inc. davidg@iasinc.net

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