Catalogue of services

1. Catalogue of services BB Svetovanje, družba za poslovne storitve d.o.o. Poljanska cesta 6, 1000 Ljubljana www.bbsvetovanje.si Phone: 01 430 30 77, Mobile: 041 751 299 E-mail: ksenija.bozic@bbsvetovanje.si

2. Our Activities • BASIC (32- OR 40-HOUR) PROGRAMME “Efficient Communication and Management” 2. TOPICAL (8- OR 16-HOUR) PROGRAMMES • How to conduct an annual interview • How to communicate bad news and constructive criticism • Creative conflict resolution • Group motivation • Time management and effective meetings • Difficult employees • Teamwork • Successful sales • Efficient phone calls • Stress management 3. INDIVIDUAL WORK

3. The workshops are designed for top and middle management salespeople task force leaders all who want to increase their efficiency at work and improve communication 3

4. Our Goal Our GOAL is to challenge our participants to test their existing behavioural strategies – including communication – to the extent that they won't be able to resist their urge to change, to overcome their own comfort zone boundaries and tested behaviour patterns, so that they will make not only a mental shift but become more proactive. 4

5. Our Method Such an ambitious goal can only be achieved by means of a workshop led by aresponsible, engaged trainer who is able to: overcome the passivity of the participants - give meaning to their presence establish a partnership relationship between participant and trainer adapt him/herself to the group dynamics as well as the needs and wants of participants create a safe environment to test new skills encourage communication with and among participants. 5

6. Your Trainers KSENIJA ŠPILER BOŽIČ Ksenija has a degree in economics. She first worked in the commercial department of a big Slovenian company. Since 1993, she has worked as a private entrepreneur in trade, consulting, and HRM.During her training in personal development and group psychodynamics at Karnion, she mastered her skills of integrating relevant psychodynamic schools such as Transaction Analysis, Gestalt, Choice Theory, and Neuro-Linguistic Programming (NLP). She acquired a TA 101 certificate in Transaction Analysis from Dr Zoran Milivojević. She is a certified NLP practitioner.Today, as a business trainer in BB Consulting, she excels in conducting workshops in creative communication for various corporations. She has certified her programmes with our BB Consulting partner, the multinational Genesis Group, renowned for its HR consulting expertise. 6

7. Your Trainers NATAŠA ŠKOFIC KRANJC Nataša upgraded her formal studies of sociology by training in group psychodynamics and personal development at Karnion centre and Neuro-Linguistic Programming (NLP) at Andragoški center in Ljubljana, where she obtained the title Master of Business Communication under the auspices of the Stoeger Institute in Munich. In order to consolidate quality work with people, she studied Choice Theory, Transaction Analysis, Gestalt, and coaching. In her ten-year practice with individuals and working with teams and groups she has designed a successful and tested learning approach to communication under various working conditions, with an emphasis on working with different users. 7

8. The Contents of the Basic Programme 1. ELEMENTS OF CREATIVE COMMUNICATION Listening, mirroring and paraphrasing techniques, the elements of integrated communication, the rules of responsible communication, perception systems theory 2. CREATIVE DIALOGUE METHOD (Adult-Adult) The structure of creative dialogue, traps that don’t lead to creative dialogue, indicators of ego states, definition and enhancement of ego states 3. GUIDED DIALOGUE METHOD in the context of goal-oriented leadership Identification of an individual’s needs and ways of meeting them, the structure of integrated behaviour, the rules of goal setting in accordance with needs, and the structure of a guided dialogue. 4. MOTIVATING by means of CONSIDERED PRAISE AND CRITICISM The structure of integrated personality according to Gestalt, the meaning of considered praise and criticism, how to avoid criticism, the technique of expressing praise and criticism 5. One of the topical workshops (by agreement) 8

9. Gains By means of transparent and unambiguous communication, we can utilize time for meetings, delegating, supervision, controlling and general communication more efficiently. We are able to set priorities, goals, boundaries of healthy tolerance. We enhance our charisma, decisiveness and self-confidence. We can regulate our emotions in any situation and therefore reduce the level of stress. We build a motivated, loyal, responsible team of co-workers who can act on their own initiative. We can choose the right people for the rightjobs. We can help reduce sick leave and prevent labour turnover. We can direct conversation from looking for culprits to looking for solutions. We can take conflicts, bad newsand disagreements impersonally and solve them in a constructive way. We maintain good relations and a creative atmosphere, which will improve business results. 9

10. References ABB Ljubljana, ACS - Andragoški center Slovenije, Adria Airways, Alpe papir, Aerodrom Ljubljana, Atech CPI - Center za poklicno izobraževanje Droga Kolinska, Duropack-Tespack Elektronabava Hidria korporacija, Hidria Perles IBI Kranj, INEA Ljubljana, Intertrade ITS, Iskra ISD, Iskra PRINS, Iskra TELA, Izum KD Group LIP Bled Mecum, Mobitel, Motvoz Osnovna šola Leskovec pri Krškem Podjetnik, Rotomatika, SIQ – Slovenski inštitut za kakovost in meroslovje Termoelektrarna toplarna Ljubljana, Tiskarna Ljubljana, Tomos Koper VOGT electronic 10

11. Introduction of some TOPICAL PROGRAMMES(8- or 16-hour)

12. Creative conflict resolution • GOAL: To find a solution to a conflict within a group. • FOR: • Top and middle management • Task force leaders • Foremen • YOUR GAINS: • Participants won’t take a conflict personally • Understanding the origin of the conflict • Resolution of conflict • Creating a positive climate to prevent conflicts 12

13. How to communicate bad news and constructive criticism • GOAL: Clear communication of bad news. • FOR: • Top and middle management • Human Resources employees • YOUR GAINS: • Reduced negative reactions to bad news • Lower levels of emotional hurt • Prevention of conflicts • Maintaining or establishing a positive climate within the organization 13

14. Difficult employees • GOAL: Transformation of a difficult employee into an efficient one. • FOR: • Top and middle management • Task force leaders • Foremen • Human Resources employees • YOUR GAINS: • Identification of difficult employees • Identification of the causes of difficult behaviour • Motivation for transformation vs. dismissal from the team • Reallocation: getting the right people in the right places 14

15. Solutions instead of excuses • GOAL:Results instead of excuses. • FOR: • Top and middle management • Task force leaders • Foremen • YOUR GAINS: • Looking for solutions instead of culprits. • Effective conduction of a dialogue • Excuses vs. facts • Faster decision-making • Better business results 15

16. Group motivation • GOAL: Highly motivated people. • FOR: • Top and middle management • Task force leaders • Foremen • YOUR GAINS: • Being able to receive and give praise and criticism. • Praise and criticism as a motivational tool. • Enhancement of healthy self-confidence. • Increased loyalty to the organization. • Better interpersonal relationships. • Long-term motivation. • Personal and professional growth. 16

17. Efficient meetings • GOAL: Efficient meetings. • FOR: • Top and middle management • Task force leaders • Foremen • All chairpersons at meetings • YOUR GAINS: • Shorter and more efficient meetings • Clearly defined: • grounds for the meeting (why) • conveners of the meeting (who) • course of the meeting - rules (how and when) 17

18. How to conduct an annual interview • GOAL: Effectively conducted annual interview. • FOR: • All who professionally deal with managing people (from foremen to the board of directors) and human resources. • YOUR GAINS: • Annual interviews such that both participants gain a lot. • Learning methods of asking questions and giving thoughtful feedback. • Motivation by pressing the right buttons. • Allocation of the right people to the right jobs. • Improved relationships between employees and managers. 18

19. Time management • GOAL: Increased efficiency and more free time. • FOR: • Top and middle management • Task force leaders • Foremen • All who feel they don't have enough time • YOUR GAINS: • More efficient individuals. • Better organized individuals. • Identification of the right goals and priorities. • Reduction of stress. • More free time. 19

20. Team work = synergy • GOAL:Teamwork as a means for easier and quicker achievement of better results. • FOR: • Top and middle management • Team members and leaders. • YOUR GAINS: • A strengthened belief in the advantages of teamwork. • Tried and tested knowledge about the particularities, processes and methods of teamwork. • Increased motivation for group work in existing teams. • Know-how of building an efficient and creative team. • Team thinking and professional work in a team. 20

21. Successful sales • GOAL: To sell more and more easily. • FOR: • Salespeople • Employees and managers working in sales • Task forces that are preparing presentations for buyers. • YOUR GAINS: • Persuasive and charismatic presentation. • Each sales campaign will be well prepared and evaluated. • More closed deals, which will contribute to financially more effective sales. • Retaining an increasing number of satisfied regular customers. • Penetrating and cultivated acquisition of customers for new products. • Personal and business growth in accordance with the strategy of your organization. 21

22. Stress management • GOAL: To manage oneself effectively in stressful situations. • FOR: • All who want to manage stress effectively. • YOUR GAINS: • You trust in your abilities to solve stressful situations. • You can direct the course of events according to your own plans. • You can manage things which used to upset you. • A feeling that you can cope. 22

23. Efficient phone calls • GOAL:To reach your objectives by means of penetrating, efficient and relaxed phone calls. • FOR: • Salespersons • Sales employees • secretaries, business secretaries • telesales persons, telephonists/switchboard operators • YOUR GAINS: • Understanding when and why to make a call in the first place and when not. • Distinguishing between business and personal rejection. • Successful communication with difficult people. • Creating a template for personal telephoning • A self-confident ‘live’ phone call. • Successful preparation for a call. •  Fearless, penetrating and effective calls. 23

24. Advantages FLEXIBILITY Basic 40-hour programme / topical 8-hour programmes The contents are adapted to each group / relevant situation We use various psychodynamic approaches METHOD OF WORK We work in groups with 8 to 12 participants. Our work is interactive and adapted to different learning styles. Simultaneous monitoring of results. THE PROGRAMME INCLUDES: Written and oral evaluation report after the workshop. Consulting for upgrading. 24

25. Conclusion The use of efficient communication skills results in better utilization of time and greater responsibility,motivation and creativity of employees,all of which promotes better interpersonal relationships. Result = higher profits 25