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REFLECTION

REFLECTION. What did we do in our previous session?. Writing Complaints and Adjustments Letters . Week 9 Wednesday 8:00am-10:00am. Learning Outcomes. By the end of this lesson, students should be able to w rite complaint letters

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REFLECTION

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  1. REFLECTION What did we do in our previous session?

  2. Writing Complaints and Adjustments Letters Week 9 Wednesday 8:00am-10:00am

  3. Learning Outcomes By the end of this lesson, students should be able to • write complaint letters • write adjustment letters (response to the complaint letters) • use appropriate language expressions according to the part of the four-point plan

  4. STRECTH YOUR BODY • How many countries are there in the world? • Which TWO countries in the world in which • the spelling begin with a letter A • but does not end with a letter A?

  5. The number of countries are… 196

  6. The two countries are…

  7. Activities • Activity 1: Reading • Guidelines for making a complaint • Guidelines for responding to a complaint • Activity 2: Useful expressions for making complaints and responding to complaints • Activity 3: Document analysis and writing

  8. ACTIVITY 1 • Reading: Guidelines for making a complaint (p.75) • Reading: Guidelines for responding to a complaint (p.76) • Practice: a. Rearrange the following sentences in numerical sequence of the four-point plan when replying to accept a complaint. (p.76) b. Rearrange the following sentences in numerical sequence of the four-point plan when replying to reject a complaint. (p.77)

  9. ACTIVITY 2 • Useful expressions for making complaints and responding to complaints. (pp.77-78)

  10. ACTIVITY 3 Analyze the example of the claim and adjustment letters attached in the wikispaces.

  11. Next class meeting Assessment 4 (10%) 8:00am-9:30am (1.5 hours)

  12. THANK YOU

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