Developing Port Performance Assessment Tools African Ports & Maritime Conference 27-30 November, Swakopmund, Namibia

1. Developing Port Performance Assessment Tools African Ports & Maritime Conference 27-30 November, Swakopmund, Namibia

2. TLB comprises three sections: facilitation, transport and policy & legislation and the ASYCUDA Programme. UNCTAD Research Intergovernmental Technical assistance and capacity building The work of the TLB within UNCTAD’s three pillars

3. A Port Performance Measurement may comprise internal control tools and an external benchmarking index. Performance time Internal External Port Performance Controlling System Port Performance Index Port performance gap 1 2 • Measure • Evaluate • Plan • Improve 4 3

4. Shipping Shipping Land transport Land transport The PPC system would aim at increasing efficiency and performance along the entire port process. - Schematic - Vessel dwell time in port Turnover ratio of goods Losses of goods external external port logistics Outbound logistics Inbound logistics Warehouse logistics Object of investigation Flow of goods and materials Time per stock removal Truck waiting time

5. The PPC system comprises three fields to be defined and adapted according to needs. • Goal system • KPI (e.G. type, monitoring cycle, source of data, …) • Visualization (e. G. BSC, …) • Critical values (e.G. escalation levels, …) • Recipient (e.G. process owner,…) • … PPC Measurement system Port performance Controlling PPC Steering tools PPCOrganisation • Incentive scheme • Ranking • Process owner • Q-circle/TPC-circle • Continuous improvement • Idea management • …

6. The Port Performance Controlling system would aim at increasing efficiency and quality along the port process and at its interfaces. PPC measurement system • KPI levels • Critical levels • Report recipent • … average Measuring P-levels Warehouse logistics Inbound logistics Outbound logistics Feedback loop Improving P-levels Quality organisation • Process owner • Q-circle/TQM-circle • Continuous improvement • Idea management • …

7. The methodology of a Port Index would be based on a needs assessment 1 2 3 Gathering data Evaluation and Feedback Design and launch of index Ports worldwide • Labor performance • Equipment and capacity • Time performance • Cost performance • Green performance UNCTAD

8. Port a Port data Port b Port c Port d UNCTAD Port e ….. The port index would be developed and monitored by a neutral body Port index Benefits • Provision of worldwide benchmarks to ports • Monitoring of performance developments over a longer time series • Results evaluation by a neutral and external body • Constant update of measurement technique based on feedback of partners • Optional: On demand provision of in detail analysis of port performance and suggested steps for performance improvement 1 2 3 4 5 6

9. African Ports & Maritime Conference 27-30 November, Swakopmund, Namibia Thank you Hannes Finkenbrink UNCTAD – Trade Logistics Branch Hannes.Finkenbrink@unctad.org