Operations Management

1. Lesson 5 Project Management Operations Management

2. What you will learn in this unit: • Project Life Cycle • Project Planning Tools • The Roles of Project Managers • Key Success Factors

3. What is a project? A project is a set of activities, which has a defined start point and a defined end state, that pursues a defined goal and that uses a defined set of resources. Project management is the process of managing the activities within a project by planning the work, executing it and coordinating the contribution of the staff and organizations who have an interest in the project. An AIDS information campaign Designing an aircraft Constructing petronas twin tower Installing a new information system

4. Project Management Applications • What is a project? • Any endeavor with objectives • With multiple activities • With defined precedent relationships • With a specific time period for completion • Examples? • A major event like a wedding • Any construction project • Designing a political campaign

5. Five Project Life Cycle Phases • Conception: identify the need • Feasibility analysis or study: costs benefits, and risks • Planning: who, how long, what to do? • Execution: doing the project • Termination: ending the project

6. Network Planning Techniques • Program Evaluation & Review Technique (PERT): • Developed to manage the Polaris missile project • Many tasks pushed the boundaries of science & engineering (tasks’ duration = probabilistic) • Critical Path Method (CPM): • Developed to coordinate maintenance projects in the chemical industry • A complex undertaking, but individual tasks are routine (tasks’ duration = deterministic)

7. Both PERT and CPM • Graphically display the precedence relationships & sequence of activities • Estimate the project’s duration • Identify critical activities that cannot be delayed without delaying the project • Estimate the amount of slack associated with non-critical activities

8. Some Network Definitions • All activities on the critical path have zero slack • Slack defines how long non-criticalactivities can be delayedwithout delaying the project • Slack = the activity’s late finish minus its early finish (or its late start minus its early start) • Earliest Start (ES) = the earliest finish of the immediately preceding activity • Earliest Finish (EF) = is the ES plus the activity time • Latest Start (LS) and Latest Finish (LF) depend on whether or not the activity is on the critical path

9. Gantt Chart is used for project scheduling; it involves multiple dimensions in assisting for planning. It’s a simple and visual oriented planning method.

10. Breakfast in bed project • Purpose – to make breakfast in bed • End result – breakfast in bed of boiled egg, toast & orange juice • Success criteria – minimum staff resources & time; high quality (egg freshly boiled, toast warm etc.) • Scope – project starts in kitchen at 6am and finishes in bedroom; needs one operator and normal equipment

11. A work breakdown structure

12. Breakfast in bed project

13. Breakfast in bed project

14. Network diagrams Activity reference An Activity a 1 Activity duration

15. Network diagrams An event Event number 1 Earliest event time Latest event time

16. Project Slack • If there is a difference between the earliest and latest event time this is known as the slack on that event • If the earliest and latest event time are equal, this event lies on the critical path

17. Gantt Charts

18. Gantt Charts

19. Gantt Charts

20. Successful Project management The following factors are particularly important: ·         Clearly defined goals ·         Competent project manager ·         Top-management support ·         Competent project members ·         Sufficient resource allocation ·         Adequate communications channels ·         Control mechanisms ·         Feedback capabilities ·         Responsiveness to client ·         Trouble shooting mechanisms ·         Project staff continuity