1 / 8

HBR on KM: Ch. 4-6 Discussion

HBR on KM: Ch. 4-6 Discussion. Osama Solieman 2 nd Year MIS Masters. Discussion Topics. Chris Argyris: Teaching Smart People How to Learn , 1991 Single Loop vs. Double Loop Maturity / Immaturity Theory Interview How does this relate to Knowledge Management?.

kimimela-evans
Download Presentation

HBR on KM: Ch. 4-6 Discussion

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. HBR on KM: Ch. 4-6Discussion Osama Solieman 2nd Year MIS Masters

  2. Discussion Topics • Chris Argyris: • Teaching Smart People How to Learn, 1991 • Single Loop vs. Double Loop • Maturity / Immaturity Theory • Interview • How does this relate to Knowledge Management?

  3. Teaching Smart People How to Learn • “…most people don’t know how to learn” (p.82) • Learning is not problem-solving • Defensive reasoning is a sign of not knowing how to learn • People can be taught to reason in a new way • If leadership is trained to “learn”, they can impact the entire organization

  4. Single Loop vs. Double Loop • Single-loop learning ignores governing variables such as goals, values, frameworks and strategies. • Double-loop learning involves consideration of the underlying assumptions behind the action strategy.

  5. Maturity / Immaturity Model • Most individuals do not fully reach “maturity” • The traditional organizational pyramid is designed to keep employees “immature” • Employees at bottom are tools controlled by top people

  6. ODJ Interview: 2003 • “…emotions are produced in the heads of human beings…No emotion is irrational. I think that I am focused on emotions but on discovering why a person feels that way and what can be done about it. Emotions can’t be disconnected from reality.” • “We get good at defensive reasoning, and then we get good at denying that we are good at defensive reasoning.“ • “The job of an effective leader is still to advocate, evaluate and make attributions, but to do so in a way that corresponds to reality, that can be tested. You do this by inviting others to confront your views and conclusions. “

  7. Relation to Knowledge Management Problems: • Workers do not know how to learn • Defensive reasoning is an obstacle to organizational learning • Work is designed to promote single-loop learning • Pyramid structure Solutions: • Teaching employees how to learn • Removal of pyramid structure • Work needs to be restructured so that employees can develop

  8. References • Harvard Business Review on Knowledge Management • http://www.infed.org/thinkers/argyris.htm • http://www.apa.org/divisions/div13/Update/2003Fall/ArgyrisInterview.pdf • http://www.accel-team.com/motivation/chris_argyris_00.html

More Related