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Taking the War Out of Our Words The Art of Powerful Non-Defensive Communication More than a technique a new way of bein

Civility ain't what it used to be on campus!". Alison Schneider, in the March 27, 1998, edition of The Chronicle of Higher Education, gives a little history lesson about students and civility:. In the United States, in the 1820s, there was the "Bread and Butter" rebellion at Yale University.

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Taking the War Out of Our Words The Art of Powerful Non-Defensive Communication More than a technique a new way of bein

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    2. “Civility ain’t what it used to be on campus!” Alison Schneider, in the March 27, 1998, edition of The Chronicle of Higher Education, gives a little history lesson about students and civility:

    3. Courtney Leatherman in the March 8, 1996, edition of The Chronicle of Higher Education, reports:

    4. Thomas Benton in the January 9, 2004 edition of The Chronicle of Higher Education reports typical examples:

    5. Our Goal for this session: Introduce: 1. Research on civility 2. Primary obstacles to civil communication 3. Powerful Non-Defensive Communication (PNDC)

    6. Why non-defensive communication training? Most requested training at MCCKC & KCPDC

    8. “According to a continuing study by Christine Porath, a management professor at the University of Southern California's Marshall School of Business, rudeness in the workplace can cost an organization time, effort and talent.” CareerJournal.com January 19, 2006http://www.careerjournal.com/hrcenter/articles/20060119-chao.html More than 90% had experienced incivility at work.

    9. Aggravating Circumstances: A Status Report on Rudeness in America by Public Agenda a nonpartisan public policy organization http://www.publicagenda.org/press/press_release_detail.cfm?list=45 79 percent of Americans say lack of respect and courtesy should be regarded as a serious national problem;

    10. “Yet the news isn't all bad… Aggravating Circumstances: A Status Report on Rudeness in America by Public Agenda Nearly half said they meet people who are kind and considerate

    12. Objective of PNDC: Communicate more effectively. MCC Strategic Priority X

    14. Sticks and stones…. Sticks & Stones & Stereotypes   Meaghan Morris Sticks & Stones & Stereotypes © all rights reserved Every time someone learns to chant that 'sticks and stones may break my bones, but names can never hurt me', a lesson is passed on about language. Several lessons, really. We learn, first of all, to tell a whopping lie about language and usually, about ourselves. Names can hurt all right, even if they don't break bones; as children, we learn to say they can't, precisely because they just have (There, there, don't cry: remember, "Sticks and stones ..."). Names hurt hearts and minds and souls, and a 'me' truly never hurt by names would be utterly impervious to all other human beings, an angel or a sociopath, perhaps. Australian Humanities Review Contents Issue 36, July 2005

    15. The Power of Words

    16. Words and Meaning “I say what I mean and mean what I say.” Sticks & Stones & Stereotypes   Meaghan Morris Sticks & Stones & Stereotypes © all rights reserved Every time someone learns to chant that 'sticks and stones may break my bones, but names can never hurt me', a lesson is passed on about language. Several lessons, really. We learn, first of all, to tell a whopping lie about language and usually, about ourselves. Names can hurt all right, even if they don't break bones; as children, we learn to say they can't, precisely because they just have (There, there, don't cry: remember, "Sticks and stones ..."). Names hurt hearts and minds and souls, and a 'me' truly never hurt by names would be utterly impervious to all other human beings, an angel or a sociopath, perhaps. Australian Humanities Review Contents Issue 36, July 2005

    17. Professor Osmo Wiio’s Communication Law No. 1 Gerald M. Goldhaber, Organizational Communication 3ed, p. 9, 1983 Sticks & Stones & Stereotypes   Meaghan Morris Sticks & Stones & Stereotypes © all rights reserved Every time someone learns to chant that 'sticks and stones may break my bones, but names can never hurt me', a lesson is passed on about language. Several lessons, really. We learn, first of all, to tell a whopping lie about language and usually, about ourselves. Names can hurt all right, even if they don't break bones; as children, we learn to say they can't, precisely because they just have (There, there, don't cry: remember, "Sticks and stones ..."). Names hurt hearts and minds and souls, and a 'me' truly never hurt by names would be utterly impervious to all other human beings, an angel or a sociopath, perhaps. Australian Humanities Review Contents Issue 36, July 2005

    18. MURPHY’S LAW Effective Communication: “If Anything Can Go Wrong, It Will” Lt Col William S. Pine & Lt William R. Bauman http://www.au.af.mil/au/awc/awcgate/au-24/pine.pdf 10/21/05 Anything that can go wrong will go wrong.

    19. “We don’t do a very good job communicating.” Effective Communication: “If Anything Can Go Wrong, It Will” Lt Col William S. Pine & Lt William R. Bauman http://www.au.af.mil/au/awc/awcgate/au-24/pine.pdf 10/21/05 Driving Divorce rate Labor/management conflict Mistrust of elected politicians National & International crises

    20. Law 1.1 Effective Communication: “If Anything Can Go Wrong, It Will” Lt Col William S. Pine & Lt William R. Bauman http://www.au.af.mil/au/awc/awcgate/au-24/pine.pdf 10/21/05 1.1: If communication can fail, it will.

    21. 1.2: If communication cannot fail, it, nevertheless, usually does fail.

    22. Law 2 Effective Communication: “If Anything Can Go Wrong, It Will” Lt Col William S. Pine & Lt William R. Bauman http://www.au.af.mil/au/awc/awcgate/au-24/pine.pdf 10/21/05 Law 2: If a message can be understood in different ways, it will be understood in just that way which does the most harm.

    23. Law 3 Effective Communication: “If Anything Can Go Wrong, It Will” Lt Col William S. Pine & Lt William R. Bauman http://www.au.af.mil/au/awc/awcgate/au-24/pine.pdf 10/21/05 Law 3. There is always somebody who knows better than you what you meant by your message.

    24. Bottom Line: Conflict Management Benefits: Reduce stress, burn-out & turnover Improve relationships, self-esteem & productivity Greater personal & professional satisfaction Pleasant, productive & profitable workplace

    25. Taking the War Out of Our Words The Art of Powerful Non-Defensive Communication “More than a technique—a new way of being.” Sharon Ellison An award-winning speaker and internationally known communication expert

    26. 13 Training Applications for Colleges 1. Asking people who are seeking assistance questions that aid them in quickly and clearly identify what they need so they get through the bureaucratic maze as easily as possible

    27. Training Applications for Colleges 5. Providing services for the public in such a way as to create a sense community collaboration

    28. Training Applications for Colleges 9. Enhancing co-operation during high stress periods, such as when major financial reports/projects are due

    29. Defensive & Non-Defensive Communication Worksheets

    30. Metropolitan Community College District-wide Action Plan Accepted Powerful Non-Defensive Communication 1-Day Basic Workshop Friday, November 10, 2006 MCC Penn Valley Sharon Ellison, M.S. Goal: Advanced & Train-the-Trainer Workshops Supported by Campus Professional Development Grants

    31. Learn more about PNDC… www.pndc.com Worldradio.com links www.amazon.com Taking the War Out of Our Words:The Art of Powerful Non-Defensive Communication by Sharon Ellison (Paperback - Aug 2002)Books: Buy new:  $12.03   In Stock Used & new from $10.05

    32. Recognized by the U.S. Army, an official agency of the United States Of America Federal Government THANK YOU, DRILL SERGEANT The Kansas City Star, 10/11/06

    33. Old Defensive Response to that: Well, DUH!!!

    34. Thank you! Questions or Comments? Jason Brensdal % (816-759-1150) Jason.Brensdal@mcckc.edu

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