1 / 18

TOPIC CONFLICT MGT

TOPIC CONFLICT MGT. Neutralizing or resolving org conflicts through achieving a good fit between management style and prevailing situational workplace circumstances. SITUATIONAL CONFLICT MANAGEMENT STYLES Accommodating → Avoiding → Collaborating → Competing → Compromising →.

kin
Download Presentation

TOPIC CONFLICT MGT

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. TOPIC CONFLICT MGT

  2. Neutralizing or resolving org conflicts through achieving a good fit between management style and prevailing situational workplace circumstances

  3. SITUATIONAL CONFLICT MANAGEMENT STYLES • Accommodating → • Avoiding → • Collaborating → • Competing → • Compromising →

  4. Use when you can’t win • Use to buy time to fight another day • Use when neither party can win without cooperation • Use when unpopular action (win-lose) is only alternative • Use when each side has equal power

  5. HOT vs. COOL CONFLICT

  6. COOLcon= points of view, thoughts, debate, ideology, policies, the future HOTcon = agendas, personalities, emotions, feuds, grudges, insults, the past

  7. BEHAVIORAL SIGNALS OF PEOPLE IN CONFLICT • Absence • Silence • Inarticulate spiel • Formality • “I don’t want to talk about it.”

  8. In general, males seek to resolve conflict via competition: win vs. lose • Females prefer cooperation: win-win

  9. 2 ORGDRAMAS

  10. OD #1. NFL CONFLICT STRATEGIES

  11. NFL accommodation: when you can’t win • $765M concussions payoffs to former players (setting a cheap legal precedent for the future?) • NCAA rules for college player pro eligibility • Accepting legal rulings involving NFL players

  12. NFL avoiding: buying time to fight another day • Complaints about commissioner Roger Goodell having dictatorial power with little accountability • Franchise problems (Miami Dolphins, Oakland Raiders, Washington Redskins, etc.)

  13. NFL collaboration: can’t win without cooperating • Team owners • Media • Players’ union politics • Sports gambling/Vegas

  14. NFL conflict competing:taking unpopular actions is the only way to win • Goodell’s authoritarian interventions • Changing contact rules for player safety • Referee lockout

  15. NFL compromise: each side has equal power • Owners vs. commissioner • Mutual exploitation relationship between NFL & “amateur” (“farm league”) college football • Scheduling of games

  16. OD #2.Travis Hewlett

  17. “ I wish Ann in HR would rethink our job training program for college hires. Putting everyone in the same type of training makes no sense to me. I mean, accountants & sales reps have very different personalities & jobs.” (cool)

  18. “New tech hires should receive some classroom training, while management and marketing trainees should shadow our experienced pros. (cool) HR has never figured that out. But I’m not going to say anything to Ann, because she never listens anyway.” (hot)

More Related