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STEPS TO REPAIR FROZEN KINDLE SCREEN|Kindle Help Number https://www.ireadebooks.com/kindle-frozen.html/
Check the battery. Be sure that your kindle still has at least 30% of battery left. This is to make sure that the device will start up during the reset. Also, in case your Kindle Paperwhite requires updating, you will be sure that your device won’t suddenly shut down due to a lack of power.
Hold the power button. Most posts would probably tell you to hold the power button for a certain quantity of time. Well, it really doesn’t matter. Just hold the power button (found at the bottom side) till you see a pop-up box asking you what to do: reset, turn off, or cancel.
Press Reset. Once you press reset, your Kindle Paperwhite (or no matter Kindle you have) will turn off and then boot up once more i.e. reset.
Wait. After the reset is done, just wait for your device to finish loading and you are good to go!
Profit! Restart Your Kindle Paperwhite If the screen on Kindle Paperwhite has become frozen or you’re having a problem downloading books, you’ll be able to generally keep a copy and running by restarting your device.
The screen will go blank in 5 sec or more. Keep holding the power button down.
After you have done these 3 steps, give it a few more seconds and your charging light should come back on.