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Perception is the Real Problem: Uncovering the Power of Relationships

Discover the truth behind perception and how it affects problem-solving. Learn why the response to a problem often becomes the true issue. Explore the impact of relationships on avoiding downward spirals and ruptures. Power words and ideas to enhance communication and show appreciation.

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Perception is the Real Problem: Uncovering the Power of Relationships

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  1. Stating the Obvious:THE PROBLEM IS RARELY THE PROBLEM.

  2. THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE RESPONSE TO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM.*** *Watergate, M Stewart, 90% of “scandals” **And: PERCEPTION IS ALL THERE IS!

  3. OFTEN AS NOT/MORE OFTEN THAN NOT THE UNDERLYING PROBLEM IS IN FACT NOT MUCH OF A PROBLEM.

  4. PERCEPTION IS ALL THERE IS. PERIOD.* *From Whole Foods to IBM to the corner deli

  5. POWER WORDS!“I’m sorry.”

  6. Relationships (of all varieties): THERE ONCE WAS A TIME WHEN A THREE-MINUTE PHONE CALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.

  7. Stating the Obvious:MORE POWER WORDS/IDEAS

  8. Thank You!

  9. MBWA**5,000 miles for a 5-minute face-to-face meeting (courtesy super-agent Mark McCormack)

  10. Say it with …FLOWERS

  11. POWER IDEAS!You must care.—General Melvin Zais

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