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Finance

General Strategy Map . Improved Financial Results . Finance. Improve marketing and customer service. Add some valet parking. Customers. Improve Operations. Business Processes. Provide employees with skills, tools and motivation. Learning and Growth.

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Finance

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  1. General Strategy Map Improved Financial Results Finance Improve marketing and customer service Add some valet parking Customers Improve Operations Business Processes Provide employees with skills, tools and motivation Learning and Growth

  2. General Healthcare Department Strategy Map Increase Profitability: Goal = 3% Increase net revenue of department: Goal > 10% Finance Customers Measure patient satisfaction: Goal >90%s Business Processes Institute a “Fast track” admissions program: Goal admissions in this program are >30% Execute a contract for Medical Group: Goal admissions increase by 100/month Reduce cost/unit using Six Sigma: Goal > $115/unit Implement a customer service training program: Goal scores >90% Learn Six Sigma: Goal 90% pass rate Learning and Growth

  3. General Healthcare Department Strategy Map (with Links) Increase ProfitabilityGoal: 3% Increase net revenue of Department Goal: > 10% Finance Customers Measure Patient Satisfaction Goal: >90%s Business Processes Institute a “Fast Track” admitting ProgramGoal: admissions in this program are >30% Execute a contract for Medical GroupGoal: admissions increase by 100/month Reduce cost/unit using Six Sigma Goal:> $115/unit Implement a Customer Service training programGoal: scores >90% Learn Six Sigma Goal: 90% pass rate Learning and Growth Note: for the hyperlinks to work this folder needs to be stored on the desktop

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